304370276-6-8-2021-06-CC-PMAA-C3T23K-20210608170226

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370276
Report Date: 06/08/2021
Date Signed: 06/08/2021 04:49:50 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/23/2021 and conducted by Evaluator Jordann Nelson

COMPLAINT CONTROL NUMBER: 06-CC-20210323152648

FACILITY NAME:	TUTOR TIME CHILD CARE/LEARNING CENTER		FACILITY NUMBER:	304370276
ADMINISTRATOR:	NICHOLS, KELSIE		FACILITY TYPE:	850
ADDRESS:	350 SOUTH FESTIVAL DRIVE		TELEPHONE:	(714) 282-8296
CITY:	ANAHEIM HILLS	STATE: CA	ZIP CODE:	92808
CAPACITY:	113	CENSUS: 55	DATE:	06/08/2021
		UNANNOUNCED	TIME BEGAN:	04:20 PM
MET WITH:	Kelsie Nichols		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Child was not provided adequate food and water
Child sustained injury while in care

INVESTIGATION FINDINGS:

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Tele-Inspection-COVID 19 State of Emergency

On 06/08/2021 Licensing Program Analyst (LPA) Jordann Nelson conducted an announced complaint Tele-Inspection regarding the allegation listed above with director Kelsie Nichols. The director was informed that due to COVID-19 and social distancing guidelines, the visit would be conducted via Facetime.

A review of the Facility Personnel Summary on the above date indicates that all staff have criminal background clearance check clearances and are properly associated to the center.On 03/23/2021 a complaint was filed with the Department a child sustained an injury while in care and that a child was not provided adequate food and water.

Continued on Pg 2.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Jordann Nelson
LICENSING EVALUATOR SIGNATURE:	DATE: 06/08/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/08/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20210323152648

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 304370276
	VISIT DATE: 06/08/2021

NARRATIVE

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Continued from pg 1
During the investigation of child sustaining and injury and child not being feed, LPA Nelson observed at the daycare center during normal operating hours. The two-year-old classroom was observed during snack time, on 04/14/2021 at 2:00 PM. The director, assistant director, three teachers and five parents were interviewed.

Interviews were conducted with the director and the assistant director who confirmed that the child in care did sustain an injury while in care. Interview with teacher #1 confirmed that the child in care did sustain an injury while they were having in a class activity, but the teacher failed to notice or acknowledge where the child in care sustained an injury when they child fell down while having bubble time in the classroom. Teacher #1 observed that the child in question cried briefly, and then was focused back on the bubble activity. When another teacher#2 came in after bubble time the two-year-old teacher #1 shared that the child fell down with the second teacher who covered the two-year-old teacher for a lunch break, the second teacher did not observe any injuries on the child in question. LPA interviewed teacher #3, who stated not being in the classroom when the incident occurred.

Interviews with four parents were conducted, none disclosed having any concerns with the facility. Interviews were conducted with five parents regarding adequate food and water being provided by the facility to children. Four of the parents interviewed did not have concerns regarding the adequacy of the food an water being provided. LPA Nelson observed the snack time at 2:00 PM on 04/14/2021 whereby LPA Nelson saw the children eat and drink the menu food options made available. Children were provided plenty of time to eat the food being provided and the children appeared to be satisfied with the food options. One parent raised a concern that the food parent provided to the facility from home was not being offered to their child because, they assumed it was due to the amount of preparation time.

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SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Jordann Nelson
LICENSING EVALUATOR SIGNATURE:	DATE: 06/08/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/08/2021

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20210323152648

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 304370276
	VISIT DATE: 06/08/2021

NARRATIVE

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Continued from Pg 2
During the course of the investigation the Director stated she informed the parent during open house tour that formula preparation is not an option because the program requires the children to be able to eat whole foods and not be on any formulas, to qualify for the two-year-old program. Director stated that the parent was also notify in the parent handbook provided to the parent on 02/27/2021 during the child’s enrollment The Director and teacher #1 stated that on the child’s trial day the child ate the snack provided, no concerns were brought forward by the parent on the day. On the child’s first day of official enrollment the child showed up with a “sippy cup” and formula, the director stated that the parent was again reminded that no sippy cups and formula were allowed. Teacher #1 stated that the child ate some of the food provided by the school.

Based on interviews conducted and conflicting information with regards the child sustaining an injury while in care and not being provided adequate food and water although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview was conducted with director Kelsie Nichols via Tele-Inspection. Report was read to director. A copy of the report along with Appeal Rights will be emailed to Licensee with a Read Receipt to acknowledge report was received. Director was asked to respond to email by copying the following, “I have read and received the Investigation Report and Appeal Rights, I acknowledge receipt.” All appeals must be in writing and received by the Licensing office within 15 business days.

End of report.

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Jordann Nelson
LICENSING EVALUATOR SIGNATURE:	DATE: 06/08/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/08/2021

LIC9099 (FAS) - (06/04)

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