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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370277
Report Date: 09/12/2025
Date Signed: 09/12/2025 02:24:36 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/03/2025 and conducted by Evaluator Aiddee Nunez
COMPLAINT CONTROL NUMBER: 06-CC-20250703092217
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
304370277
ADMINISTRATOR:NICHOLS, KELSIEFACILITY TYPE:
830
ADDRESS:350 SOUTH FESTIVAL DRIVETELEPHONE:
(714) 282-8296
CITY:ANAHEIM HILLSSTATE: CAZIP CODE:
92808
CAPACITY:28CENSUS: 13DATE:
09/12/2025
UNANNOUNCEDTIME BEGAN:
01:40 PM
MET WITH:Director, Kelsie Nanez TIME COMPLETED:
02:40 PM
ALLEGATION(S):
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Facility did not report Hand, Foot, and Mouth outbreak to licensing
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Aiddee Nunez conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 7/9/2025. Upon arrival, LPA met with Director, Kelsie Nanez and informed the director the purpose of the visit is to deliver complaint findings. Census was taken and observed a total of 13 infant age children and 4 staff members.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 7/3/25 the Orange County Child Care Office received a complaint alleging (1) Facility did not report Hand, Foot, and Mouth outbreak to licensing. Reporting Party (RP) stated the following: to RP knowledge the outbreak has not been reported to the licensing office.
Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 06-CC-20250703092217
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 304370277
VISIT DATE: 09/12/2025
NARRATIVE
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During the investigation, LPA toured the facility, obtained copies of the children’s roster and personnel report. LPA also conducted interviews with 8 staff members and 4 parents.
During staff interviews, the director confirmed that she did not report 14 cases of hand, foot, and mouth outbreak to the licensing office. The director stated that she was told by the health department that she did not need to report the outbreak to the licensing office unless there were 20 or more cases on each license. LPA confirmed that there is no record on the facility’s file of an outbreak being reported during the month of June 2025.

During the 4 parent interviews, the 4 parents did not divulge any information pertaining to the allegation or express any concerns regarding care of the children.

Based on information gathered from LPA’s staff interviews, record review, and parent interviews the preponderance of evidence has been met; therefore, the allegation of (1) Facility did not report Hand, Foot, and Mouth outbreak to licensing is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1 Section was being cited on the attached LIC9099D. Please refer to attached 9099D for documentation of deficiencies.

Exit interview was conducted with Director, Kelsie Nanez. The Notice of Site Visit was posted. Director was informed that the Notice of Site Visit must be posted for 30 consecutive days. The Director was provided with a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 06-CC-20250703092217
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 304370277
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/12/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/26/2025
Section Cited
CCR
101212(d)(1)(E)
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101212 Reporting Requirements (d) Upon the occurrence..., a report shall be made to the Dept by telephone... next working day and during its normal business hours.... (d)(2) below shall be submitted to the Dept within seven days... (1) Events reported... (E) Epidemic outbreaks. This is a potential Health and Safety risk to the children in care.
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The director stated that she will report any outbreak of at least 2 cases to the licensing office. The director will provide a written statement plan by the POC due date.
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Based on interviews conducted by LPA Nunez, it was determined that the facility did not report the hand, foot, and mouth outbreak where there are 2 or more cases to licensing. This is a potential Health and Safety risk to the children in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/03/2025 and conducted by Evaluator Aiddee Nunez
COMPLAINT CONTROL NUMBER: 06-CC-20250703092217

FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
304370277
ADMINISTRATOR:NICHOLS, KELSIEFACILITY TYPE:
830
ADDRESS:350 SOUTH FESTIVAL DRIVETELEPHONE:
(714) 282-8296
CITY:ANAHEIM HILLSSTATE: CAZIP CODE:
92808
CAPACITY:28CENSUS: 13DATE:
09/12/2025
UNANNOUNCEDTIME BEGAN:
01:40 PM
MET WITH:Director, Kelsie Nichols TIME COMPLETED:
02:40 PM
ALLEGATION(S):
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2
3
4
5
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7
8
9
Facility did not provide safe and healthful accommodations for children.
INVESTIGATION FINDINGS:
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2
3
4
5
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Licensing Program Analysts (LPA) Aiddee Nunez conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 7/9/2025. Upon arrival, LPA met with Director, Kelsie Nanez and informed the director the purpose of the visit is to deliver complaint findings. Census was taken and observed a total of 13 infant age children and 4 staff members.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 06-CC-20250703092217
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 304370277
VISIT DATE: 09/12/2025
NARRATIVE
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On 7/3/25 the Orange County Child Care Office received a complaint alleging (1) Facility did not provide safe and healthful accommodations for children. Reporting Party (RP) stated the following: RP has a concern regarding the way the director is handling the epidemic outbreak. Around June 13, 2025 there have been around 50 cases of hand, foot, and mouth disease. The director is not taking precautionary steps to prevent the hand, foot, and mouth outbreak from spreading to the children, such as deep cleaning the classrooms.

During the investigation, LPA toured the facility, obtained copies of the children’s roster and personnel report. LPA also conducted interviews with 8 staff members and 4 parents.

During staff interviews, the director and assistant director stated there were 14 infant age children that were infected with hand, foot, and mouth disease during the month of June. The director stated the following: staff members were sanitizing more than usual. Sanitizing all the toys and all the surfaces, staff members were using sanitizing products multiple times a day. Having staff members wash their hands and using gloves as well. We didn’t hesitate when we observed blisters on the children, we would sent them home right away. 7 staff members stated during the outbreak they cleaned the classroom and sanitized the classroom toys. 3 staff members stated a cleaning crew comes to the facility to clean the classrooms on Tuesday, Thursday, and Saturday. 6 staff members stated the children that were infected with the disease were not allowed to return to school until the blisters were popped, healed, and dried.

During the 4 parent interviews, the 4 parents did not divulge any information pertaining to the allegation or express any concerns regarding care of the children.

Based on information gathered from LPA’s interviews with staff members and parents, the preponderance of evidence has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (1) Facility did not provide safe and healthful accommodations for children; therefore, the allegation is UNSUBSTANTIATED.



Exit interview was conducted with Director, Kelsie Nanez. The Notice of Site Visit was posted. Director was informed that the Notice of Site Visit must be posted for 30 consecutive days. The Director was provided with a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

Page 2 of 2

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5