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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370286
Report Date: 08/27/2024
Date Signed: 08/27/2024 12:15:36 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/19/2024 and conducted by Evaluator Patricia Duron
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240619083118
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
304370286
ADMINISTRATOR:GARDEA, JENNIFERFACILITY TYPE:
830
ADDRESS:5805 CORPORATE AVENUETELEPHONE:
(714) 484-1000
CITY:CYPRESSSTATE: CAZIP CODE:
90630
CAPACITY:41CENSUS: 38DATE:
08/27/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Jennifer Gardea Director TIME COMPLETED:
10:50 AM
ALLEGATION(S):
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Staff are not treating daycare child with dignity and respect
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Patricia Duron conducted an unannounced complaint visit to deliver the complaint findings. This is a continuation of the investigation initiated on 6/26/24, LPA met with Director Jennifer Gardea and informed director of the purpose of the visit. The licensee guided LPA on a tour of the facility and a census was taken. The overall census observed was 11 staff and 38 children. A review of staff criminal clearance records on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 6/19/2024 a complaint was filed with the Licensing office alleging staff are not treating daycare child with dignity and respect. Reporting Party (RP) stated C1 reached for the S1 twice and both times the staff backed away from C1.
During the course of investigation, LPA interviewed 5 staff members,4 parents, and reviewed records. No children interviews were conducted due to children’s age and being nonverbal.
Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20240619083118
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 304370286
VISIT DATE: 08/27/2024
NARRATIVE
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LPA interviewed 5 staff members. 5 out of 5 staff members stated they have not witnessed S1 not treating daycare child with dignity and respect. Staff 1 (S1) stated, when children have challenging behaviors, staff talk to the child, and see what's wrong and try to help them calm down by reading a book or drinking some water. S2 stated, If a child is throwing a toy, staff will remove the toy from the child or replace the toy to something safer like a soft toy or soft book. Staff try to re-direct the child to another area or safer choice. If a child is kicking a staff or a child, staff try to move the child or move their feet and help them calm down. Staff distract them from the situation for example sing a song like baby shark or read a book. S3 stated, staff will make sure the child is not injuring or hurting another child, staff will take toy from the child if he/she is throwing toys, staff re-direct the child with a song or book or another toy. Staff make sure the child is safe and not injuring themselves or others. Staff will write an injury or observation report for the parent so they are aware of the child's behavior, and the director or management will review it, sign off on it, and the staff gives a copy to the parent, and we keep a copy after the parent reads and signs form. S2, S3, S4 stated S1 is very positive and S1 actually is a role model master teacher. S1 teaches the staff on how to interact and use strategies to help children with challenging behaviors.

LPA Duron interviewed 4 parents. All interviewed parents stated they did not have any concerns with facility.

Based on the information gathered from LPAs’ interviews, observation, and the reviewing of records, there is insufficient evidence to corroborate the allegations: Staff are not treating daycare child with dignity and respect. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the allegation did or did not occur in the day care facility, therefore the allegation is UNSUBSTANTIATED.

An exit interview was completed. The report was reviewed and discussed. Appeal Rights were provided. The facility representative was provided a copy of their appeal rights and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Licensing office within 15 business days. Any proposed changes to the physical plant, including telephone number, shall be
immediately reported to the Department.
The facility representative was informed that the “Notice of Site Visit” must be posted for30 consecutive days. Failure to post will result in Civil Penalties of $100.00. The “Notice
of Site Visit” must be posted on or adjacent to the door.

Page 2 of 2. End of Report.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2