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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370286
Report Date: 12/04/2025
Date Signed: 12/04/2025 03:32:46 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/15/2025 and conducted by Evaluator Patricia Duron
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250815121950
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
304370286
ADMINISTRATOR:GARDEA, JENNIFERFACILITY TYPE:
830
ADDRESS:5805 CORPORATE AVENUETELEPHONE:
(714) 484-1000
CITY:CYPRESSSTATE: CAZIP CODE:
90630
CAPACITY:41CENSUS: 33DATE:
12/04/2025
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Jennifer Gardea TIME COMPLETED:
03:30 PM
ALLEGATION(S):
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9
Staff operate out of ratio
INVESTIGATION FINDINGS:
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On 12/4/25 at 1:45 PM, Licensing Program Analyst (LPA) Duron conducted an unannounced complaint visit to deliver the complaint findings for above allegations. This is a continuation of the investigation initiated on 08/21/25, LPA met with Facility Representative, Jennifer Gardea and informed them of the purpose of the visit. The facility representative guided LPA on a tour of the facility and census was taken. The overall census observed was 33 infants children with 10 staff members.
A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within facility's licensed capacity and within compliance of staffing ratios.
On 08/15/2025, the Orange County Child Care Office received a complaint alleging: Staff operate out of ratio. Reporting Party (RP) stated, on 08/15/25 around 8:00AM, the classroom was out of ratio in infant room 1 (10 infants to two staff). RP stated on 08/14/25 at 11:00AM infant room #2 was out of ratio (one staff to six infants). RP stated the facility is out of ratio every morning between the hour of 7:00AM to 8:00AM.
Page 1 of 3
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 06-CC-20250815121950
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 304370286
VISIT DATE: 12/04/2025
NARRATIVE
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During the course of investigation, LPA toured that facility, reviewed face to name transition sheets and reviewed records. LPA conducted interviews with 6 staff members, and 3 parents and reviewed records.

Regarding allegation (1) Staff operate out of ratio

LPA interviewed 6 staff members. 6 out of 6 staff members stated they have not witnessed staff operate out of ratio. LPA reviewed the Face to Name Transition Sheets for the week of 8/11/25 to 8/15/25. Based on the documentation, LPA observed that the facility was out of ratio in the Infant 1 classroom on multiple occasions. Specifically, ratios exceeded allowable limits on 8/11/25 at 7:00 a.m. with 5 infants with 1 staff member; on 8/12/25 at 8:00 a.m. with a ratio of 9 infants with 2 staff members; on 8/15/25 at 7:00 a.m. with a ratio of 9 infants with 2 staff members; and on 8/15/25 at 8:00 a.m. with a ratio of 10 infants with 2 staff members.

LPA Duron did not interview children due to their age and being non-verbal.

LPA Duron interviewed 3 parents. All interviewed parents stated they did not have any concern with facility.



Based on LPA’s interviews, the preponderance of evidence standard has been met, therefore the above allegations have been found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1 Section 101416.5(b) Staff-Infant Ratio
9090D:
This requirement is met as evidence by: Based on record review, LPA reviewed the Face to Name Transition Sheets for the week of 8/11/25 to 8/15/25. Based on the documentation, LPA observed that the facility was out of ratio in the Infant 1 classroom on multiple occasions. Specifically, ratios exceeded allowable limits on 8/11/25 at 7:00 a.m. with 5 infants with 1 staff member; on 8/12/25 at 8:00 a.m. with a ratio of 9 infants with 2 staff members; on 8/15/25 at 7:00 a.m. with a ratio of 9 infants with 2 staff members; and on 8/15/25 at 8:00 a.m. with a ratio of 10 infants with 2 staff members, which poses an immediate health and safety risk to the children in care.

LPA Duron informed Facility Representative, Jennifer Gardea that this report dated 12/4/2025 documents one type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, and safety to children in care.

Page 2 of 3

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 06-CC-20250815121950
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 304370286
VISIT DATE: 12/04/2025
NARRATIVE
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 LPA Duron informed the facility representative to provide a copy of this licensing report dated 12/4/2025 that documents one Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

An exit interview was completed. The report was reviewed and discussed. Appeal Rights were provided. The facility representative was provided a copy of their appeal rights and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Licensing office within 15 business days. Any proposed changes to the physical plant, including telephone number, shall be immediately reported to the Department.



The facility representative was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00. The “Notice of Site Visit” must be posted on or adjacent to the door.


Page 3 of 3. End of Report.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 06-CC-20250815121950
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 304370286
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/04/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/04/2025
Section Cited
CCR
101416.5(b)
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101416.5(b) Staff-Infant Ratio (b) There shall be a ratio of one teacher for every four infants in attendance.

This requirement is met as evidence by:
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Facility Representative stated facility will provided an all staff training regarding ratio and supervision on Tuesday 12/9/25 Face to Name. Facility Representative provided a written statment to LPA.
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Based on record review, LPA reviewed the Face to Name Transition Sheets for the week of 8/11/25 to 8/15/25. Based on the documentation, LPA observed that the facility was out of ratio in the Infant 1 classroom on multiple occasions. Specifically, ratios exceeded allowable limits on 8/11/25 at 7:00 a.m. with 5 infants with 1 staff member; on 8/12/25 at 8:00 a.m. with a ratio of 9 infants with 2 staff members; on 8/15/25 at 7:00 a.m. with a ratio of 9 infants with 2 staff members; and on 8/15/25 at 8:00 a.m. with a ratio of 10 infants with 2 staff members, which poses an immediate health and safety risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/15/2025 and conducted by Evaluator Patricia Duron
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250815121950

FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
304370286
ADMINISTRATOR:GARDEA, JENNIFERFACILITY TYPE:
830
ADDRESS:5805 CORPORATE AVENUETELEPHONE:
(714) 484-1000
CITY:CYPRESSSTATE: CAZIP CODE:
90630
CAPACITY:41CENSUS: 33DATE:
12/04/2025
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Jennifer Gardea TIME COMPLETED:
03:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff leave infants unsupervised
Staff do not follow infant safe sleep regulations
Staff do not provide appropriate size food to infants
INVESTIGATION FINDINGS:
1
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7
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On 12/4/2025 at 1:45 PM, Licensing Program Analyst (LPA) Duron conducted an unannounced complaint visit to deliver the complaint findings for above allegations. This is a continuation of the investigation initiated on 8/21/25, LPA met with Facility Representative , Jennifer Gardea and informed them of the purpose of the visit. The Facility Representative guided LPA on a tour of the facility and census was taken. The overall census observed was 33 infants with 10 staff members.
A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within facility's licensed capacity and within compliance of staffing ratios.
On 08/15/2025, the Orange County Child Care Office received a complaint alleging: (1) Staff leave infants unsupervised (2) Staff do not follow infant safe sleep regulations and (3) Staff do not provide appropriate size food to infants. Reporting Party (RP) stated the facility places the toddlers (1-2years), in the same room
Page 1 of 3
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 06-CC-20250815121950
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 304370286
VISIT DATE: 12/04/2025
NARRATIVE
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with the infants under one year. RP stated, on 08/14/2025 between 3:00PM to 4:00PM, the staff were asked to move the cribs out of the nap room into the classroom, leaving seven awake infants unsupervised in infant room 2. RP stated the 15 -minute sleep checks were not completed by S1 on 08/13/25 between 11:30AM to 12:30PM, or on 08/14/25 between 11:30AM to 12:30PM by S2. RP stated the food served to the infants is not the proper portion size for the infants to eat, which makes it a choking hazard.

During the course of investigation, LPA toured that facility, reviewed records. LPA conducted interviews with 6 staff members, and 3 parents and reviewed records.

Regarding allegation (1) Staff leave infants unsupervised

LPA interviewed 6 staff members. 6 out of 6 staff members stated they have not witnessed staff leaving infants unsupervised. Staff #6 (S6) stated, staff have moved the cribs into the classroom, they have moved the crib into the classroom for supervision reasons but children are not left unsupervised. There is a staff member always supervising the children.

Regarding allegation (2) Staff do not follow infant safe sleep regulations

LPA interviewed 6 staff members. 6 out of 6 staff members stated they have not witnessed staff not following infant safe sleep regulations. Staff #4 (S4) stated, staff start the sleep log every 15 minutes as soon as the child falls asleep, staff write down the child's name and date on the form and staff have a log for every child and staff have an alarm for every 15 minutes to check each child. Staff check their color, and if they are not having trouble breathing and are sleeping on their back. All staff are responsible, whoever is supervising the children in the napping room they are responsible for completing the sleep log and check them every 15 minutes.

Regarding allegation (3) Staff do not provide appropriate size food to infants

LPA interviewed 6 staff members. 6 out of 6 staff members stated they have not witnessed staff do not provide appropriate size food to infants. Staff #3 (S3) stated, the kitchen will chop food down and they will break down into smaller pieces. Staff 6 (S6) stated, the cook has been trained to prepare food for infants and chop them into smaller portions. Facility has a chopper in the kitchen for cook to use.

LPA Duron did not interview children due to their age and being non-verbal.

LPA Duron interviewed 3 parents. All interviewed parents stated they did not have any concern with facility.


Page 2 of 3
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 06-CC-20250815121950
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 304370286
VISIT DATE: 12/04/2025
NARRATIVE
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Based on the information gathered from LPAs’ interviews there are insufficient evidence to corroborate the allegations: (1) Staff operate out of ratio (2) Staff leave infants unsupervised (3) Staff do not follow infant safe sleep regulations (4) Staff do not provide appropriate size food to infants. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the allegation did or did not occur in the day care facility, therefore the allegations are UNSUBSTANTIATED.

An exit interview was completed. The report was reviewed and discussed. Appeal Rights were provided. The facility representative was provided a copy of their appeal rights and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Licensing office within 15 business days.



The facility representative was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00. The “Notice of Site Visit” must be posted on or adjacent to the door.

Page 3 of 3. End of Report.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 12/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/04/2025
LIC9099 (FAS) - (06/04)
Page: 7 of 7