<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370292
Report Date: 03/23/2022
Date Signed: 03/23/2022 12:43:27 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/14/2022 and conducted by Evaluator Dean Valencia
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20220214094841
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
304370292
ADMINISTRATOR:WEST, LORIFACILITY TYPE:
850
ADDRESS:1550 BRISTOL STREET NORTHTELEPHONE:
(949) 955-2672
CITY:NEWPORT BEACHSTATE: CAZIP CODE:
92660
CAPACITY:105CENSUS: 50DATE:
03/23/2022
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Michelle Amaral, DirectorTIME COMPLETED:
01:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility is operating out of ratio.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Dean Valencia conducted an unannounced complaint inspection on today's date, 3/23/22. At 1130am LPA conducted a tour of the facility and census of children was taken. LPA observed 50 preschool children and 6 preschool staff. On 2/14/22 a complaint was filed with the Department alleging the above. During the course of the investigation, LPA interviewed 6 staff, parents of preschool children in care, conducted 2 separate physical plant inspections of each preschool classroom on 2/23/22 and 3/23/22, and gathered and reviewed facility documentation related to the allegation; including Face to Name forms and sign in/out documentation forms. From information obtained from interviews with both staff and parents it has been determined that there is a preponderance of evidence to support the allegation that the facility has operated out of ratio. LPA interviewed 6 staff on 2/23/22, and determined from these interviews that during drop off times in the morning, preschool teachers are supervising more than 12 preschool children at one time, on occasion. This is due to a shortage in staff and some staff leaving employment at the facility in the last 2 to 3 months. It was approximated that around drop off times, about 2 to 4 days a week in the morning teachers are supervising more than 12 preschool children at one time for 5 to 15 minutes at one time. (continued on LIC9099C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Valencia
LICENSING EVALUATOR SIGNATURE:

DATE: 03/23/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20220214094841
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 304370292
VISIT DATE: 03/23/2022
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
(page 2)
LPA interviewed parents of preschool children on 3/22/22. From these interviews LPA determined that there was a preponderance of evidence to further support that the allegation was substantiate, and that the facility has operated out of 1 teacher to 12 preschool children ratio.

LPA gathered and reviewed documentation provided by the facility detailing Face to Name of teachers and preschool children in each preschool classroom for a 2 week period. Also gathered and reviewed is documentation of 7 days of preschool children sign in/out information. From this documentation LPA was unable to include this information as any preponderance of evidence to support the allegation of the facility operating out of ratio.

Based on the information gathered over the course of the investigation by LPA, it was determined that the preponderance of evidence standard was met and the allegation of facility operating out of ratio, is substantiated. The substantiated allegation constitutes a violation of Teacher-Child Ratio; Title 22 Regulation section 101216.3(a).The A violation can be reviewed on the attached LIC9099D page. Due to the A violation cited during today's inspection, the licensee shall post and provide copies of the report to parents/guardians of the children in care at the facility by the next business day, and shall provide to the parents/guardians of children newly enrolled at the facility during the next 12 months. In addition, the licensee shall immediately post upon receipt the Proof of Correction for 30 consecutive days and provide a copy to current and enrolling parents. The licensee is to keep Acknowledgement Receipt (LIC 9224) signed by parents in each child’s file. Failure to post Type A reports for 30 days will result in a Civil Penalty of $100.00 Appeal Rights and deficiencies were discussed. The facility representative was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the director.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Valencia
LICENSING EVALUATOR SIGNATURE:

DATE: 03/23/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20220214094841
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 304370292
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/23/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/23/2022
Section Cited
CCR
101216.3(a)
1
2
3
4
5
6
7
Teacher-Child Ratio 101216.3(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below. This was not met as evidenced by:

Based on information obtained from interviews with staff and parents, LPA
1
2
3
4
5
6
7
The correction to this violation was discussed with both director Michelle Amaral and District Manager Miriam Keramati. The facility has put forth corrections to return the facility to compliance with ratio Regulation. These corrections the facility has made include increasing hourly pay, hirign bonuses to new applicants, regularly contacting 3rd party
8
9
10
11
12
13
14
has determined that around drop off times, about 2 to 4 days a week in the morning teachers are supervising more than 12 preschool children at one time for 5 to 15 minutes at one time. This presents an immediate health and safety risk to children in care.
8
9
10
11
12
13
14
substitute vendors, and communicating with parents about staff and necessity for facility to always remain within compliance of 1 teacher to 12 children ratio, at all times. A detailed plan of these corrections will be emailed to LPA Valencia on 3/23/22.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Valencia
LICENSING EVALUATOR SIGNATURE:

DATE: 03/23/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/23/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3