304370309-3-12-2026-06-CC-MMAE-DSBUV7-20260319155441

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370309
Report Date: 03/12/2026
Date Signed: 03/12/2026 11:02:35 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/17/2025 and conducted by Evaluator Olivia Meza

COMPLAINT CONTROL NUMBER: 06-CC-20251217092314

FACILITY NAME:	BRIGHT STAR LEARNING CENTER		FACILITY NUMBER:	304370309
ADMINISTRATOR:	COGLIANESE, JUDITH		FACILITY TYPE:	850
ADDRESS:	6621 GLEN DRIVE		TELEPHONE:	(714) 895-4063
CITY:	HUNTINGTON BEACH	STATE: CA	ZIP CODE:	92647
CAPACITY:	139	CENSUS: 20	DATE:	03/12/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Patricia Oberbeck		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

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Staff used an unusual form of punishment on child
Staff did not report incidents to appropriate parties

INVESTIGATION FINDINGS:

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On 03/12/26, Licensing Program Analyst (LPA), Olivia Meza conducted an unannounced visit to the facility to deliver findings for a complaint that was initiated on 12/22/2025. LPA met with Director Patricia Oberbeck and explained the purpose of the visit. Director led LPA on a tour of the facility and observed a total of 20 children and four (4) staff.

On 12/17/2025, the Orange County Regional Child Care Licensing Office received a complaint with the allegations: (1) Staff used an unusual form of punishment on a child (2) Staff did not report incidents to appropriate parties.

During the investigation, documentation was obtained and reviewed by LPA. interviews were conducted with the reporting party, staff, children and parents that did not provide information to support the allegations.

(continue to page two)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Olivia Meza
LICENSING EVALUATOR SIGNATURE:	DATE: 03/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20251217092314

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: BRIGHT STAR LEARNING CENTER	FACILITY NUMBER: 304370309
	VISIT DATE: 03/12/2026

NARRATIVE

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( page two)
Regarding allegation (1) Staff used an unusual form of punishment on a child.

During interviews five (5) out of five (5) staff members stated that they have not observed a staff member that violated a child’s personal rights and that Child four (C4) did not complain of pain or discomfort to any staff on the day of the alleged incident. LPA collected documentation and reviewed the Employee handbook discipline policy. The discipline policy found in the employee handbook states that employees are to redirect children in care to a different activity. The Director stated that positive reinforcement is used and that children in care are not to be violated of their boundaries.

Regarding allegation (2) Staff did not report incident to appropriate parties.

During interviews five (5) out of five (5) staff stated that they are not aware of an incident that was not reported to the authorized representative. LPA collected and reviewed documentation of incident reports for C4. The Accidents and Injury section in the employee handbook states that if a child gets injured, staff are required to complete an ouch report for the child and give first aid care if needed. The Director stated that injuries are reported to parents on the same date of occurrence.

The Orange County Regional Child Care Licensing Office investigated the complaints alleging (1) Staff used an unusual form of punishment on a child; (2) Staff did not report incident to appropriate parties. Although the allegations may have happened or are valid, based on interviews and record reviews conducted, there was not a preponderance to prove that the allegations did or did not occur, therefore, the allegations are found to be UNSUBSTANTIATED.

No deficiencies cited. A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with the Director, Jennifer Belch.

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Olivia Meza
LICENSING EVALUATOR SIGNATURE:	DATE: 03/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026

LIC9099 (FAS) - (06/04)

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