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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370315
Report Date: 12/01/2022
Date Signed: 12/01/2022 10:28:20 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/08/2022 and conducted by Evaluator Stacy Torrence
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20220908112023
FACILITY NAME:KELLIE'S ACADEMY FOR KIDS, CHILD DEV. CTR.FACILITY NUMBER:
304370315
ADMINISTRATOR:FERRIA, DANAEFACILITY TYPE:
850
ADDRESS:5702 CLARK DRIVETELEPHONE:
(714) 377-0533
CITY:HUNTINGTON BEACHSTATE: CAZIP CODE:
92649
CAPACITY:84CENSUS: 31DATE:
12/01/2022
UNANNOUNCEDTIME BEGAN:
09:50 AM
MET WITH:Danae Ferria, DirectorTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Daycare child was not provided a comfortable accommodation while in care
INVESTIGATION FINDINGS:
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On 12/01/2022, Licensing Program Analyst (LPA) Stacy Torrence conducted an in-person inspection to deliver the findings regarding the above complaint allegation. LPA Torrence met with Director Danae Ferria. There was a total of 31 preschool children with 4 staff supervising. A review of staff criminal clearance records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 09/09/2022, Licensing office received a complaint alleging the following: daycare child was not provided a comfortable accommodation while in care.

Reporting Party (RP) stated child had an accident at the daycare and teachers seem very upset about the incident and notified RP that child needed to be picked up immediately because of their policy and they didn’t have any spare clothing available.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Stacy Torrence
LICENSING EVALUATOR SIGNATURE:

DATE: 12/01/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/01/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20220908112023
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KELLIE'S ACADEMY FOR KIDS, CHILD DEV. CTR.
FACILITY NUMBER: 304370315
VISIT DATE: 12/01/2022
NARRATIVE
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During the course of the investigation, Licensing Program Analysts (LPAs) Stacy Torrence and Romelia Castanon interviewed three staff members. Staff 1(S1) reported every morning or at least once a day the children’ cubbies are monitored to see if necessities need to be replenished, then parents are notified verbally. Staff 2 (S2) stated parents will usually bring extra diapers, wipes, clothes, and rash cream. S2 stated parents have 30 minutes to pick up a child if facility calls the parent for pick up. S1 and S2 stated parents are also provided a checklist for the items that needs to be replenished. S2 stated parents are provided a checklist for the items that need to be replenished. S3 disclosed the following: On 9/6/22 Parent 1 (P1) was contacted and informed of Child 5 (C5)’s accident. P1’s was also notified that all C5’s extra bottoms had been used and sent home. S3 put on leotard legging that were a bit sheer on C5 and wrapped C5 in a towel. C5 was then taken into the office to wait for P1. P1 informed S3 that P1 would not be able to pick up C5 on time. S3 asked P1 if there was anyone else available to pick up C5 as they cannot accommodate child for a long period of time. S3 reminded P1 that per facilities policies, if late pick up continues, termination may be warranted. The Parent Handbook states that parents are to pick up children within 30 minutes when called by facility. Both S1 and S3 stated no child has been terminated service due to restroom accidents.

During the course of the investigation, LPAs Torrence and Castanon was able to interview three qualified children. The three interviewed children made no disclosures.

During the course of the investigation, LPAs Torrence and Castanon obtained a copy of the Parent’s Handbook, which states, “When you are notified that your child needs to go home, he/she needs to be picked up within a ½ hour.

LPA Torrence contacted four parents. Interviewed parents had no issues or concerns.



Based on the information gathered from LPAs' interviews and reviewing records, there is insufficient evidence to corroborate the allegation of daycare child was not provided a comfortable accommodation while in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is unsubstantiated.

Exit interview was conducted. The Notice of Site Visit was posted. Appeal Rights was explained. A copy of appeal rights (LIC 9058 1/16) will be provided through email and their signatures on this form acknowledges receipt of these rights. First level appeal is to Regional Manager, address is above on the report.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Stacy Torrence
LICENSING EVALUATOR SIGNATURE:

DATE: 12/01/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/01/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2