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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370444
Report Date: 07/21/2023
Date Signed: 07/21/2023 12:33:12 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/08/2023 and conducted by Evaluator Mila Quinto
COMPLAINT CONTROL NUMBER: 06-CC-20230508113545
FACILITY NAME:OC KIDS CHILDCARE INC.- CAWTHONFACILITY NUMBER:
304370444
ADMINISTRATOR:DIAZ, AMYFACILITY TYPE:
850
ADDRESS:10160 DENNI STREETTELEPHONE:
(714) 484-7844
CITY:CYPRESSSTATE: CAZIP CODE:
90630
CAPACITY:47CENSUS: 34DATE:
07/21/2023
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Amy Diaz, DirectorTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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9
Staff yelled at day care child
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Mila Quinto conducted an investigation visit to the facility to deliver the finding. Upon arrival, LPA met with director, Amy Diaz. Census was taken. There was a total of 34 preschool children with 5 staff members.
A review of facility Personnel Report Summary on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
Facility representative was reminded that all adults 18 and over responsible for administration or direct supervision of staff, persons who provides care and supervision to children, and staff who have contact with children, including employees and volunteers, must obtain a criminal record clearance or exemption, or transfer their existing clearance or exemption, prior to initial presence in a Child Care Center. A civil penalty of $100.00 minimum/day up to $500.00 maximum per day/per person will be assessed if this regulation is violated.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 06-CC-20230508113545
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: OC KIDS CHILDCARE INC.- CAWTHON
FACILITY NUMBER: 304370444
VISIT DATE: 07/21/2023
NARRATIVE
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The complainant (A1) alleged staff yelled at daycare child. According to the complainant, during pick up, Adult 1(A1) heard Staff 1(S1) yell at Child 1(C1) and said “go” in a stern voice.

On 5/11/23, LPA interviewed A1 via phone. According to A1 at pick up time during nap time, A1 witness C1 sitting with S1. As A1 was speaking with a staff member, S1 looked at C1 and told C1 in firm mean voice, “go” pointing towards A1.
On 5/12/23, LPA interviewed 6 staff members including the director. According to the director, A1 expressed concerns on how S1 do not speak with preschool children in their level. Director stated A1 was upset on how S1 approached C1 during pick up time in a stern firm voice. The 2 of the 6 staff witnessed S1 used a scolding stern voice towards C1.

On 5/12/23, LPA interviewed 5 of children. There were no disclosures from the children interviewed.
On 5/30/23, LPA interviewed S1 via phone. S1 admitted yelling at C1 when A1 arrived to pick up C1.
On 6/27/23, LPA called 9 parents and interviewed 7 of the 9 parents. There were no disclosures made from the 9 parents interviewed. LPA did not receive a return call from the 2 parents.

Based on interviews conducted, the complainant alleged staff yelled at daycare child is found to be Substantiated. A substantiated finding means that the complaint is substantiated, and the allegation is valid because the preponderance of the evidence standard has been met.

The following violation was revealed and is being cited in accordance with California Code of Regulations, Title 22, Division 12, 101223(a)(1) Personal Rights. Please refer to attached 9099 (D).

An exit interview conducted with director. Appeal Rights were explained. The Director was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above. The Notice of Site Visit was posted and discussed as required by H&S Code Sec. 1596.817. Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.00. The Notice of Site Visit must be posted on or adjacent to the door.
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 06-CC-20230508113545
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: OC KIDS CHILDCARE INC.- CAWTHON
FACILITY NUMBER: 304370444
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/21/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/28/2023
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff...
This requirement is not met as evidenced by:
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The director will submit an agenda with staff meeting and will go over personal rights.
Director will submit proof via email to LPA by due date.
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Based on interviews, Staff 1 yelled at Child 1. This poses a potential health and safety rish to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/08/2023 and conducted by Evaluator Mila Quinto
COMPLAINT CONTROL NUMBER: 06-CC-20230508113545

FACILITY NAME:OC KIDS CHILDCARE INC.- CAWTHONFACILITY NUMBER:
304370444
ADMINISTRATOR:DIAZ, AMYFACILITY TYPE:
850
ADDRESS:10160 DENNI STREETTELEPHONE:
(714) 484-7844
CITY:CYPRESSSTATE: CAZIP CODE:
90630
CAPACITY:47CENSUS: 34DATE:
07/21/2023
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Amy Diaz, DirectorTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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2
3
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5
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9
Staff kept day care child in soiled clothing
INVESTIGATION FINDINGS:
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The complainant alleged staff kept day care child in soiled clothing. According to the complainant, Child 1 (C1) has spare clothing however staff did not change C1’s underwear when C1 had an accident and only put pull ups over the dirty underwear and during pick up, C1 had wet socks.

On 5/12/23 and 5/30/23, LPA interviewed 7 staff members including the director. According to the director, children have spare clothing in their cubbies and the school also has spare clothing if child do not have clean spare. The 6 staff interviewed were consistent with Director’s statement. 1 staff stated any stained diaper or pull ups are not used again. 2 staff stated soiled or dirty clothes are placed in a sealed bag with a note to parents.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 06-CC-20230508113545
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: OC KIDS CHILDCARE INC.- CAWTHON
FACILITY NUMBER: 304370444
VISIT DATE: 07/21/2023
NARRATIVE
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Page 2

On 5/12/23, LPA interviewed 5 of children. There were no disclosures from the children interviewed.
On 6/27/23, LPA called 9 parents and interviewed 7 of the 9 parents. There were no disclosures made from the 9 parents interviewed. LPA did not receive a return call from the 2 parents.

Based on interviews conducted, the complaint alleging the staff kept day care child in soiled clothing is found to be unsubstantiated. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview conducted with director. Appeal Rights were explained. The Director was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above. The Notice of Site Visit was posted and discussed as required by H&S Code Sec. 1596.817.

Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.00. The Notice of Site Visit must be posted on or adjacent to the door.
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:

DATE: 07/21/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/21/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5