304370444-11-13-2023-06-CC-JHAN-CXRQZM-20231120113659

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370444
Report Date: 11/13/2023
Date Signed: 11/13/2023 02:54:21 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/06/2023 and conducted by Evaluator Nguyen K Tran

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20230906084031

FACILITY NAME:	OC KIDS CHILDCARE INC.- CAWTHON		FACILITY NUMBER:	304370444
ADMINISTRATOR:	DIAZ, AMY		FACILITY TYPE:	850
ADDRESS:	10160 DENNI STREET		TELEPHONE:	(714) 484-7844
CITY:	CYPRESS	STATE: CA	ZIP CODE:	90630
CAPACITY:	47	CENSUS: 37	DATE:	11/13/2023
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Amy Diaz, Director		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff did not meet day care child's hygiene needs.
Staff inappropriately handled day care child.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Tran and LPA Sun conducted an unannounced complaint inspection to deliver the findings for the above allegations. This is a continuation of the investigation initiated on 09/08/23. At 1:15pm, LPA Tran met with Director Amy Diaz, who guided LPA on tour of the facility. Census was taken and observed were 37 preschool napping children and 2 teachers in two classrooms.

A review of the Facility Personnel Report Summary on 11/13/2023 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 09/06/2023, the Regional Office received a complaint with allegations alleging (1) Staff did not meet day care child's hygiene needs and (2) Staff inappropriately handled day care child.

(Continue next page)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Nguyen K Tran
LICENSING EVALUATOR SIGNATURE:	DATE: 11/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20230906084031

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: OC KIDS CHILDCARE INC.- CAWTHON	FACILITY NUMBER: 304370444
	VISIT DATE: 11/13/2023

NARRATIVE

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(Page 2 of Report)

During a confidential interview, Reporting Party (RP) reported that Child #1 (C1) didn’t receive help in potty training and often comes home with a streak of stool in C1’s underwear, hence C1 was put back to wear pull-ups. RP also reported that C1 was being treated differently since C1 was the only child that was not wearing a jacket while playing outside in the cold and C1 also complained about teachers hurt C1.

During investigation, LPA interviewed 6 staff members, attempted to interview 8 children, and interviewed 4 parents. LPA also reviewed facility children’s record, facility’s potty-training procedure, discipline procedure and outdoor activity procedure.

All interviewed staff provided consistent responses regarding reminding the children to use the restroom checking/changing diapers for the children in care every 1-2 hours, wiping, changing diapers/pull ups as needed and document on the diaper log to be kept in child’s file. All interviewed staff denied that they hurt any child or witnessed any staff hurting a child. Interviewed staff described discipline procedure including redirection, give child time to calm down and discuss about the action/consequence with child, using positive reinforcements to praise child for positive behaviors. All interviewed staff stated they always check the temperature outside before allowing the children to go outside to play, according to the thermometer posted right outside the classroom, teachers will remind children to put on their sweater if needed but will not force a child to wear a sweater if child is refusing. LPA attempted to interview 8 children at the facility, one out of eight children qualified for the interview and stated staff will give children redirection, time to calm down and later talk to the children about their behaviors and classroom expectations. Interviewed child also stated that teacher would remind child to wear a sweater if needed when playing outiside. All four interviewed parents did not share any concern related to the allegations.

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SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Nguyen K Tran
LICENSING EVALUATOR SIGNATURE:	DATE: 11/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20230906084031

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: OC KIDS CHILDCARE INC.- CAWTHON	FACILITY NUMBER: 304370444
	VISIT DATE: 11/13/2023

NARRATIVE

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(Page 3 of Report)

During record reviews, LPA reviewed facility's discipline policy which clearly stated positive reinforcement and praise is used to encourage appropriate behavior and to correct inappropriate behavior, child will be given reminders to make better choices and will be removed from the situation if behavior escalates, parents will be contacted regarding the situation, facility does not condone any physical form of restraint or actions when it comes to discipline the children. LPA also reviewed potty-training procedure and diaper log, which revealed that staff checked diaper for the children in care every 1-2 hours, change diaper as needed. LPA observed a thermometer and a temperature guidance sheet posted in the playground, where the teachers will check the outside temperature and determine if it is appropriate to have outdoor activities.

Based on the information gathered from LPAs’ observation, interviews with 6 staff members, 1 child and 4 parents, and record reviews of facility's discipline procedure, potty-training procedure, children's diaper logs, and outdoor activities procedure, there is insufficient evidence to corroborate the allegations (1) Staff did not meet day care child's hygiene needs and (2) Staff inappropriately handled day care child. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove (1) Staff did not meet day care child's hygiene needs and (2) Staff inappropriately handled day care child, did or did not occur, therefore the allegations (1) Staff did not meet day care child's hygiene needs and (2) Staff inappropriately handled day care child, are unsubstantiated.

Appeal Rights were explained. The Director was provided a copy of appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above. A Notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Director Amy Diaz.

(End of Report)

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Nguyen K Tran
LICENSING EVALUATOR SIGNATURE:	DATE: 11/13/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2023

LIC9099 (FAS) - (06/04)

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