<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370465
Report Date: 12/20/2024
Date Signed: 12/20/2024 12:01:30 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/17/2024 and conducted by Evaluator Aiddee Nunez
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20241017102620
FACILITY NAME:DELHI HEAD STARTFACILITY NUMBER:
304370465
ADMINISTRATOR:MAYRA BRIERFACILITY TYPE:
850
ADDRESS:505 E. CENTRAL AVENUETELEPHONE:
(714) 361-8866
CITY:SANTA ANASTATE: CAZIP CODE:
92707
CAPACITY:60CENSUS: 0DATE:
12/20/2024
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Acting Director, Alma Lopez TIME COMPLETED:
12:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff not providing a safe environment for daycare children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPA) Aiddee Nunez conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 10/22/24. Upon arrival, LPA met with Acting Director Alma Lopez, and informed the Acting Director the purpose of the visit to deliver complaint findings. There were no children present during today’s visit due to the children being on vacation. The last day of school was on 12/19/2024 and children will return to school on 1/7/2025.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.


Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 06-CC-20241017102620
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: DELHI HEAD START
FACILITY NUMBER: 304370465
VISIT DATE: 12/20/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
On 10/17/2024 the Orange County Child Care Office received a complaint alleging (1) Staff not providing a safe environment for daycare children. Reporting Party (RP) stated the following: RP has observed a Child#1 (C1) crying. RP stated a staff member would try to calm C1. RP has observed C1 kick a staff member and the staff member requested the child to stop. RP disclosed C1 mainly hits staff and staff tries to keep C1 away from the other children.

During the investigation, LPA Nunez inspected the facility, interviewed 5 staff members, attempted to interview 6 children but only 4 children qualified for an interview, and interviewed 4 parents. LPA Nunez also obtained copies of the personnel report and children’s roster.

Regarding allegation (1) Staff not providing a safe environment for daycare children

On 10/22/2024, LPA Nunez interviewed 5 staff members, 4 children, and 4 parents. During the staff interviews, 5 out of 5 staff members stated they have a child that has a challenging behavior. Staff#1 (S1) stated the following: C1 does have an aggressive behavior. S1 or other staff members will be close to C1 to make sure C1 does not hurt other children. S1 also stated that S1 has brought the concerns to management and management have provided more personnel staff so staff members can work closely with C1. Staff#4 (S4) stated management has come and observed the classroom and has giving S4 visuals and strategies to work with C1. Staff# (S5) stated they also provided resources to C1’s family. 5 out of 5 staff members stated C1 has started therapy. During the children’s interviews Child#3 (C3) disclosed that C1 has hit other children but teachers will stop C1. Child#4 (C4) stated when C1 is being “bad” C4 will tell the teacher. During parent’s interviews, the 4 parents were happy and satisfied with the facility. The 4 parents stated positive comments about the staff members in the classrooms.

Based on information gather from LPA’s interviews with 5 staff members, 4 children, and 4 parents, the preponderance of evidence has not been met. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (1) staff not providing a safe environment for daycare children; therefore, the allegations are UNSUBSTANTIATED.

End of Report

Page 2 of 2

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 06-CC-20241017102620
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: DELHI HEAD START
FACILITY NUMBER: 304370465
VISIT DATE: 12/20/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Exit interview was conducted with Acting Director, Alma Lopez. The Notice of Site Visit was posted. Director was informed that the Notice of Site Visit must be posted for 30 consecutive days. The Director was provided with a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.

Page 3 of 3

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5