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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370485
Report Date: 10/23/2025
Date Signed: 12/19/2025 10:39:22 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/17/2025 and conducted by Evaluator Jessica Carreiro
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250917091124
FACILITY NAME:CAL ELITE KIDS-PRESCHOOL ACADEMYFACILITY NUMBER:
304370485
ADMINISTRATOR:LEDFORD, COURTNEYFACILITY TYPE:
850
ADDRESS:22982 AVENIDA EMPRESATELEPHONE:
(949) 589-1512
CITY:RANCHO STA MARGARITASTATE: CAZIP CODE:
92688
CAPACITY:90CENSUS: 22DATE:
10/23/2025
UNANNOUNCEDTIME BEGAN:
09:18 AM
MET WITH:Substitute Site- Supervisor Oana EliasTIME COMPLETED:
11:20 AM
ALLEGATION(S):
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Staff did not report incident to appropriate parties
INVESTIGATION FINDINGS:
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***This is an amended report to correct the findings of the report previous completed on 10/23/2025.***

On 10/23/2025, Licensing Program Analyst (LPA), Carreiro conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office. LPA met with Substitute Site Supervisor Oana Elias, and explained the reason for the visit. LPA was led on a tour of the facility and observed a total of 22 children and 5 staff members.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

Continue to page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Jessica Carreiro
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 06-CC-20250917091124
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CAL ELITE KIDS-PRESCHOOL ACADEMY
FACILITY NUMBER: 304370485
VISIT DATE: 10/23/2025
NARRATIVE
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Page 2
***This is an amended report to correct the findings of the report previous completed on 10/23/2025.***

On 9/17/2025, the Orange County Regional Office (OCRO) received a complaint with one allegation Staff did not report incident to appropriate parties. Reporting Party (RP) claimed the facility staff did not report Child #1 (C1)’s suspected child abuse incident to all involved agencies.

During the course of investigation, LPA interviewed six (6) staff members and six (6) parents. LPA obtained children’s roster, staff roster, and documents pertinent to the investigation.

During interviews, LPA interviewed six (6) staff members, five (5) out of six (6) staff members stated that they informed the Director of any suspected abuse from a child. S2 stated that, regarding the suspected child abuse incident with C1, each teacher provided information that they gathered from C1 to the director, and the Director made the report to social service. LPA did not interview the children due to the children’s lack of knowledge about incidents being reported to different agencies such as community care licensing or social service agency. When interviewed, Director stated due to a phone conversation with LPA in which Director was informed to call Child Protective Services, therefore; they did not submit a written report regarding C1's alleged child abuse incident to the Department. LPA contacted 11 parents to interview, only six (6) parents responded. All interviewed parents stated they did not have any concern related to the allegation.

During record reviews, there was no record of an unusual incident report submitted to the Orange County Regional Office.

The Orange County Regional Child Care Licensing Office has investigated the complaint Staff did not report incident to appropriate parties. Based on the information gathered from LPA’s interviews and record reviews, the preponderance of the evidence has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation of Staff did not report incident to appropriate parties, therefore, the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Appeal rights were given.

Exit interview conducted and report was reviewed with the Substitute Site Supervisor Oana Elias.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Jessica Carreiro
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 06-CC-20250917091124
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CAL ELITE KIDS-PRESCHOOL ACADEMY
FACILITY NUMBER: 304370485
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/23/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type B
11/10/2025
Section Cited
CCR
101212(d)(1)(D)
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101212 Reporting Requirements (d) Upon the occurrence, during the operation of the child care center...events specified…below, a report shall be made to the Department…(1) Events reported shall include… (D) Any suspected physical or psychological abuse of any child.
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Director will review and provide a statement of understanding Reporting Requirements CCR section 101212, to the LPA via email by due date.
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This requirement is not met as evidence by:
Based on interviews and record review, there was no record of a suspected child abuse incident reported to the licensing department which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Jessica Carreiro
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/17/2025 and conducted by Evaluator Jessica Carreiro
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250917091124

FACILITY NAME:CAL ELITE KIDS-PRESCHOOL ACADEMYFACILITY NUMBER:
304370485
ADMINISTRATOR:LEDFORD, COURTNEYFACILITY TYPE:
850
ADDRESS:22982 AVENIDA EMPRESATELEPHONE:
(949) 589-1512
CITY:RANCHO STA MARGARITASTATE: CAZIP CODE:
92688
CAPACITY:90CENSUS: 22DATE:
10/23/2025
UNANNOUNCEDTIME BEGAN:
09:18 AM
MET WITH:Substitute Site- Supervisor Oana EliasTIME COMPLETED:
11:20 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff do not communicate with parent regarding child's care
INVESTIGATION FINDINGS:
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3
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5
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On 10/23/2025, Licensing Program Analyst (LPA), Carreiro conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office. This is a continuation of the investigation initiated on 9/23/25. LPA met with Substitute Site Supervisor Oana Elias, and explained the reason for the visit. LPA was led on a tour of the facility and observed a total of 22 children and 5 staff members.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

Continue to page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Jessica Carreiro
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 06-CC-20250917091124
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CAL ELITE KIDS-PRESCHOOL ACADEMY
FACILITY NUMBER: 304370485
VISIT DATE: 10/23/2025
NARRATIVE
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Page 2
On 9/17/2025, the Orange County Regional Child Care Licensing Office received a complaint with one allegation Staff do not communicate with parent regarding child's care. RP stated facility staff did not communicate with parent regarding Child #1 (C1)’s progress.

During the course of investigation, LPA interviewed six (6) staff members and six (6) parents. LPA did not interview the children due to the children’s lack of knowledge about incidents being reported to parents. LPA obtained children’s roster, staff roster, and documents pertinent to the investigation.

During interviews, LPA interviewed six (6) staff members, six (6) out of six (6) interviewed staff stated that the facility communicate with parents regarding child’s care verbally during pick-ups and drop-offs. S2 stated that if parents ask questions regarding their child’s process, staff have honest communication on the child’s process. S4 stated that they communicate with the parent at pick-up and drop-off to share information regarding the child and with email or phone calls as needed. When interviewed, C1’s authorized representative stated they receive continuous communication from the school staff and as needed. LPA contacted 11 parents to interview, only six (6) parents responded. All interviewed parents stated they did not have any concern related to the allegation.

Based on the information gathered from LPA’s interviews and record reviews, the preponderance of the evidence has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation of Staff do not communicate with parent regarding child's care, therefore, the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Appeal rights were given.

Exit interview conducted and report was reviewed with the Substitute Site Supervisor Oana Elias.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Jessica Carreiro
LICENSING EVALUATOR SIGNATURE:

DATE: 10/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/23/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5