304370518-1-9-2025-06-CC-MMAE-DCZTUD-20250117140206

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304370518
Report Date: 01/09/2025
Date Signed: 01/09/2025 09:46:19 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/30/2024 and conducted by Evaluator Giselle Lucero

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20241030170212

FACILITY NAME:	LOVE 2 LEARN PRESCHOOL		FACILITY NUMBER:	304370518
ADMINISTRATOR:	J. MARTINEZ & A.WIJEMANNE		FACILITY TYPE:	850
ADDRESS:	1200 WEST 17TH STREET		TELEPHONE:	(714) 834-1966
CITY:	SANTA ANA	STATE: CA	ZIP CODE:	92706
CAPACITY:	74	CENSUS: 40	DATE:	01/09/2025
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Director Jose Martinez		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

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Child sustained multiple unexplained injures
Child's injury not reported to child’s representative
Terminating the child due to retaliation

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Giselle Lucero and Patricia Duron conducted an unannounced complaint inspection to deliver the findings for the above allegations. This is a continuation of the investigation initiated on 11/08/2024. Upon arrival LPA met with Director Jose Martinez. Director guided LPA on a walkthrough of the facility inside and outside. At 9:00 AM, LPAs observed 40 children with 5 staff.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 10/30/2024 alleging (1) child sustained multiple unexplained injures, (2) a child's injury was not reported to child’s representative and (3) a child was terminated due to retaliation.
(continue to page 2)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:	DATE: 01/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20241030170212

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: LOVE 2 LEARN PRESCHOOL	FACILITY NUMBER: 304370518
	VISIT DATE: 01/09/2025

NARRATIVE

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Reporting Party (RP) stated Child #1 (C1) received multiple unexplained injuries and injuries were not reported to child’s representatives. RP also stated C1 was terminated due to retaliation.

During the investigation, LPA Lucero interviewed 6 staff, 4 children and obtained copies of documents.

During staff interviews, staff disclosed when a child gets injured, staff will address the injury, apply first aid, write an ouch report and the ouch report is provided to parents, or depending on the injury, parents get notified immediately. Staff disclosed C1 was a calm child, but due to age, C1 was still developing their gross motor development, which would cause C1 to fall or bump into things. Staff disclosed C1’s parents were notified of the incidents via ouch report and/or verbally by the Director.

LPA obtained and reviewed copies of ouch reports for C1.

During staff interviews staff #5 (S5) and staff #6 (S6) disclosed C1 was dis-enrolled from program due to staff feeling uncomfortable and unsafe by C1's parents behavior at the facility.

LPA obtained a copy of the letter provided to C1’s parent. LPA reviewed the letter, letter states the facility may not be the best fit for the child and an official 2 week notice was given for C1’s services. Letter also stated parents had an option for C1’s sibling to continue attending at the facility.

LPA Lucero conducted interviews with 4 children. 4 out of 4 children made no disclosures regarding the above allegations

Based on the interviews and record review, there is insufficient evidence to corroborate the above allegations that (1) child sustained multiple unexplained injures, (2) child's injury not reported to child’s representative and (3) a child was terminated due to retaliation. Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore, the above allegation(s) are found to be UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with Director Jose Martinez. A notice of site visit was given and must remain posted for 30 days.

End of Report.

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:	DATE: 01/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2025

LIC9099 (FAS) - (06/04)

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