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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370719
Report Date: 09/05/2024
Date Signed: 09/05/2024 02:42:00 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/11/2024 and conducted by Evaluator Giselle Lucero
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240711120542
FACILITY NAME:LEARNING CTR.C.D. P.S./ BOYS & GIRLS OF H.V.FACILITY NUMBER:
304370719
ADMINISTRATOR:SUSAN BIXLERFACILITY TYPE:
850
ADDRESS:17565 LOS ALAMOS STREETTELEPHONE:
(714) 593-1524
CITY:FOUNTAIN VALLEYSTATE: CAZIP CODE:
92708
CAPACITY:105CENSUS: 57DATE:
09/05/2024
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Director Susan BixlerTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff are operating out of ratio
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Giselle Lucero and Alma Castro conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 07/18/2024. Upon arrival LPA met with Director Susan Bixler. Director guided LPA on a walk through of the facility. At 2:15 PM LPA observed a total of 57 preschool children with 6 staff.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 07/11/2024 alleging staff are operating the facility out of ratio. Reporting Party (RP) reported observing the facility out of ratio on multiple occasions.

(continue to page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20240711120542
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: LEARNING CTR.C.D. P.S./ BOYS & GIRLS OF H.V.
FACILITY NUMBER: 304370719
VISIT DATE: 09/05/2024
NARRATIVE
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(Page 2)
LPA unable to interview the RP for further information due to contact information not being provided.

During the investigation LPA Lucero interviewed 8 staff members, obtained copies of staff clock sign in/out, children sign in/out sheets, and facility roster.

During staff interviews conducted on 07/18/2024, 8 out of 8 staff interviewed stated the facility has not been out of ratio and denied ever observing another staff out of ratio.

LPA interviewed 4 parents. Parents interviewed made no disclosures.

LPA reviewed staff clock in/out time sheets and children sign/out sheets for the week of 07/01/2024-07/05/2024 and 07/08/2024-07/12/2024. Based on staff clock in/out time sheets and children sign/out sheets, LPA did not observe the facility to be out of ratio.

Based on LPAs interviews and records reviewed, it has been determined there was insufficient evidence that staff are operating out of ratio. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Exit interview conducted and report was reviewed with the Director Susan Bixler. A notice of site visit was given and must remain posted for 30 days.

Appeal Rights were explained. The Director was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of Report.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Giselle Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2