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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370730
Report Date: 11/09/2023
Date Signed: 11/09/2023 09:04:43 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/06/2023 and conducted by Evaluator Dean Thompson
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20231106111705
FACILITY NAME:ACADEMY ON THE HILLSFACILITY NUMBER:
304370730
ADMINISTRATOR:LUNN, MONICAFACILITY TYPE:
850
ADDRESS:10 MAREBLUTELEPHONE:
(949) 360-7022
CITY:ALISO VIEJOSTATE: CAZIP CODE:
92656
CAPACITY:102CENSUS: 36DATE:
11/09/2023
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Monica LunnTIME COMPLETED:
09:25 AM
ALLEGATION(S):
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Staff are not administering medication(s) to day care child in care as necessary.
Facility is operating out of ratio.
Staff do not ensure that hazardous items are inaccessible to day care children while in care.
Facility is in disrepair.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 11/7/2023. LPA met with Director Monica Lunn. Census was taken in each individual classroom. LPA observed 12 preschool age children with two staff inside the Two's classroom, 6 preschool age children with one staff inside the Jr. Pre- k classroom, 13 preschool age children with two staff inside the Pre-K 1 classroom, and 5 preschool age children with one staff inside the Pre-K 2 classroom.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance with staffing ratios. On 11/7/2023 the facility was operating within its licensed capacity and within compliance with staffing ratios.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 11/09/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/09/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20231106111705
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: ACADEMY ON THE HILLS
FACILITY NUMBER: 304370730
VISIT DATE: 11/09/2023
NARRATIVE
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The Orange County Child Care Office received a complaint on 11/6/2023 alleging (1) Staff are not administering medication(s) to day care child in care as necessary, (2) Facility is operating out of ratio, (3) Staff do not ensure that hazardous items are inaccessible to day care children while in care, and (4) Facility is in disrepair.



Reporting party (RP) mentioned the staff is not administering their child's medications daily as directed, the facility is enrolling more students without having a sufficient amount of teachers to cover, classrooms and play areas are not properly kept, and nails sticking out of walls, kids picking up sharp objects in their reach as well as laying around the play yard (razors, rocks, glass, nails/screws).

On 11/7/2023 LPA’s Thompson and Navar interviewed six staff. Out of six staff, four staff had knowledge of two children currently enrolled that have or may have had medication. LPA’s reviewed medication release forms for the two children as well as parent consent for administration of medications and medication charts.

All six staff interviewed had knowledge of staffing ratios and stated they have never been out of ratio or witnessed other staff being out of ratio. On 11/7/2023 and 11/8/2023 the facility was operating within its licensed capacity and within compliance with staffing ratios.

While touring the inside and outside of the facility on 11/7/2023 and 11/8/2023, LPA’s Thompson and Navar didn’t observe any hazardous items. During staff interviews, all staff stated they haven’t observed (razors, rocks, glass, nails/screws). One staff member mentioned a sharp object was left on the play yard during construction and was located by staff. That staff member stated children were not present and staff usually walk the play yard prior to children playing outside.

On 11/7/2023, LPA Thompson conducted parent interviews. LPA contacted 11 parents via phone call. Out of 11 parents, five (5) parents were able to be interviewed. The parents interviewed did not divulge any information regarding the allegations.

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SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 11/09/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/09/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20231106111705
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: ACADEMY ON THE HILLS
FACILITY NUMBER: 304370730
VISIT DATE: 11/09/2023
NARRATIVE
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The Orange County Child Care Office has investigated the complaint alleging (1) Staff are not administering medication(s) to day care child in care as necessary, (2) Facility is operating out of ratio, (3) Staff do not ensure that hazardous items are inaccessible to day care children while in care, and (4) Facility is in disrepair: although the allegations may have happened or are valid, there is not enough preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.


In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.

Exit interview conducted and report was reviewed with Director Monica Lunn.

Appeal Rights discussed. The Director was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 11/09/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/09/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3