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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370771
Report Date: 07/24/2025
Date Signed: 08/04/2025 10:43:33 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/23/2025 and conducted by Evaluator Vivian Trinh
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250523090618
FACILITY NAME:HAPPY MINDS KIDS ACADEMYFACILITY NUMBER:
304370771
ADMINISTRATOR:AFAZ, FASHANAFACILITY TYPE:
850
ADDRESS:24000 ALICIA PARKWAY # 35TELEPHONE:
(949) 455-1212
CITY:MISSION VIEJOSTATE: CAZIP CODE:
92691
CAPACITY:116CENSUS: 46DATE:
07/24/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Afaz, Fashana (Director, Owner)TIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Staff handled child roughly.
INVESTIGATION FINDINGS:
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*** This is an Amended Report***
On 07/24/2025, Licensing Program Analyst (LPA) Vivian Trinh conducted an unannounced subsequent visit to the facility to deliver the findings for a complaint that was initiated on 06/3/2025. LPA met with Director/Owner Afaz, Fashana and explained the reason for the visit. LPA was led on a tour of the facility and observed a total of 46 preschool children and 11 staff members, including the Director.
A review of staff criminal clearance records on this date 07/24/2025 indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 05/23/2025, a complaint was filed with the Department alleging that staff handled child roughly. During the investigation, LPA Trinh conducted a physical plant inspection and interviewed four (4) staff members and five (5) children, and three (3) parents. LPA Trinh also obtained pertinent documents.
Continuted Page 2.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 06-CC-20250523090618
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: HAPPY MINDS KIDS ACADEMY
FACILITY NUMBER: 304370771
VISIT DATE: 07/24/2025
NARRATIVE
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Page 2.
During the staff interviews, Staff 2 (S2) and Staff 4 (S4) confirmed that they have reviewed the camera footage of the alleged incident, in which they saw Staff 1 (S1) handling Child 1 (C1) in a rough manner. In addition, S1 stated to LPA that S1 wrote the apology letter to C1’s parents at the end of the date of the incident.
During record review, LPA reviewed three (3) declarations. S2 and S4 both stated that S1 exhibited an abrupt manner while guiding C1 to the classroom during the transition at drop-off time. Based on the declaration from S4, it was mentioned that S1 could have handled the situation differently. S2 and S4 also had a meeting with S1, during which they shared different techniques with S1 and reminded S1 about the needs of each child. In the Parents handbook, under the personal rights page, 13 stated “Each child receiving services from a school shall have rights which include, to be accorded safe, healthy and comfortable accommodations, furnishings and equipment to meet his/her needs”.
On 07/03/2025, LPA called three (3) parents requesting an interview. The parents interviewed did not express any concerns related to the allegations and did not provide any information that could corroborate the allegations.
Based on the information gathered from LPA's interviews and record reviews, it has been determined that S1 roughly handled the day-care child. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, 101223(a)(2) Personal Rights are being cited on the attached LIC9099D.
An exit interview was conducted with the Director/Owner Afaz, Fashana . Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Director was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.
End of the Report.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 06-CC-20250523090618
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: HAPPY MINDS KIDS ACADEMY
FACILITY NUMBER: 304370771
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/24/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/24/2025
Section Cited
CCR
101223(a)(2)
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101223(a)(2) Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful, and comfortable accommodations, furnishings, and equipment to meet his/her needs. This requirement was not met evidence by:
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The director stated that a meeting and advice session with S1 had already taken place, discussing additional techniques for handling various situations. The director also mentioned that there will be a staff meeting to review the children's individual needs, and the minutes of the meeting, a proof of attendance to LPA by POC due date.
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Based on interviews and record reviews, it was determined S1 roughly handled the daycare C1 while transitioning from drop off, which poses a potential Health, Safety, or Personal Rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/23/2025 and conducted by Evaluator Vivian Trinh
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250523090618

FACILITY NAME:HAPPY MINDS KIDS ACADEMYFACILITY NUMBER:
304370771
ADMINISTRATOR:AFAZ, FASHANAFACILITY TYPE:
850
ADDRESS:24000 ALICIA PARKWAY # 35TELEPHONE:
(949) 455-1212
CITY:MISSION VIEJOSTATE: CAZIP CODE:
92691
CAPACITY:116CENSUS: 46DATE:
07/24/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Afaz, Fashana (Director, Owner)TIME COMPLETED:
11:45 AM
ALLEGATION(S):
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2
3
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5
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9
Operating out of ratio.
INVESTIGATION FINDINGS:
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On 07/24/2025, Licensing Program Analyst (LPA) Vivian Trinh conducted an unannounced subsequent visit to the facility to deliver the findings for a complaint that was initiated on 06/3/2025. LPA met with Director/Owner Afaz, Fashana and explained the reason for the visit. LPA was led on a tour of the facility and observed a total of 46 preschool children and 11 staff members, including Director.
A review of staff criminal clearance records on this date 07/24/2025 indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 05/23/2025, a complaint was filed with the Department alleging that the facility was operating was out of ratio. During today's inspection, LPA Trinh conducted a physical plant inspection and interviewed four (4) staff members and five (5) children, and three (3) parents. LPA Trinh also obtained pertinent documents.

Continued Page 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 06-CC-20250523090618
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: HAPPY MINDS KIDS ACADEMY
FACILITY NUMBER: 304370771
VISIT DATE: 07/24/2025
NARRATIVE
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Page 2
During interviews and LPA observations on 06/03/2025, and today, 07/24/2025, LPA observed that each classroom has sufficient staff members to meet the child-to-staff ratio. Based on the allegation details, the incident was reported to have occurred between 9:50 a.m. and 10:00 a.m. on 05/21/2025. According to the children’s sign-in and sign-out records for the incident date, 20 children were present with two (2) qualified teachers in the facility at the time of the incident. In addition, the LIC 500 (Personnel Report) indicated 12 fully qualified teachers and four (4) teacher assistants come from 7:00 am to 8:45 am; while the later shift will be four (4) more extra fully qualified teachers starting from 12:00 noon to -1:30pm. Records from children's roster indicated the maximum number of students incident classroom was 23, with two (2) fully qualified teachers, which demonstrates to LPA that they meet the required ratio.

LPA interviewed four (4) staff members, and all staff members stated that they never go out of the ratio. All staff members also mentioned that most of the time, they have an extra teacher assistant helping them in the classroom. All three (3) interviewed parents stated the facility is great and did not express any concerns about the allegation.

Based on the information gathered from LPAs' observations, interviews, and record reviews, there is insufficient evidence to corroborate the allegation that operation was out of the ratio. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the allegation did or did not occur in the day-care facility, therefore the allegation is UNSUBSTANTIATED.

An exit interview was completed with the Director/Owner. The report was reviewed and discussed. Appeal Rights were provided. The Director/Owner was provided a copy of their appeal rights and their signature on this form acknowledges receipt of these rights. The facility representative was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00.

End of the Report.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5