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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370875
Report Date: 06/26/2024
Date Signed: 06/26/2024 11:31:06 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/25/2024 and conducted by Evaluator Patricia Duron
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240425093534
FACILITY NAME:CALIFORNIA KIDS CENTERSFACILITY NUMBER:
304370875
ADMINISTRATOR:SIPIA, CATHYFACILITY TYPE:
850
ADDRESS:2428 N. GRAND AVENUE #HTELEPHONE:
(714) 832-2669
CITY:SANTA ANASTATE: CAZIP CODE:
92705
CAPACITY:48CENSUS: 28DATE:
06/26/2024
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Cathy Sipia Director TIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Facility is not clean.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Patricia Duron conducted an unannounced complaint visit to deliver the complaint findings. This is a continuation of the investigation initiated on 5/1/24, LPA met with Director, Cathy Sipia and informed the director of the purpose of the visit. The director guided LPA on a tour of the facility and a census was taken. The overall census observed was 4 preschool staff and 28 preschool children in care.
A review of staff criminal clearance records on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 4/25/24 a complaint was filed with the Licensing office stating Facility is not clean. Reporting Party (RP) stated, facility It's not clean, nor safe for children attending and unsafe jungle gym for the kids to play on outside.
During the course of the investigation, LPA interviewed 5 staff members, 5 children and 5 parents, and reviewed records.
Page 1 of 3
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 9
Control Number 06-CC-20240425093534
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CALIFORNIA KIDS CENTERS
FACILITY NUMBER: 304370875
VISIT DATE: 06/26/2024
NARRATIVE
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LPA interviewed 5 staff, during the staff interviews, Staff #2 (S2) stated, “No I don’t feel the outside equipment to be unsafe, it has been repaired, it was taped off and children could not play on it. I noticed today the swing is broken, and the bridge with tape is the one that was repaired.” Staff #3 (S3) stated “The Director got the outside equipment fixed. It is a temporary fix for now, until we get a new one.” Staff #5 (S5) stated, “The swing is being repaired soon, it has been broken for about a week, and now it will be repaired. The outside equipment has been fixed and tape was placed over it to be more secured. The Director is looking into to buying a new outside equipment.”

LPA Duron interviewed 5 parents. 5 out of 5 parents did not have any concern with the facility.

LPA Duron interviewed 5 children, during children interview, Child #2 (C2) stated “We play, some swings, and slides, the swing the kids just broke it. C2 stated, we don’t use sandbox because there is cat pee and poop. Child #3 (C3) stated, C3 maybe someone broke it, only one swing works.

On initial visit dated 5/1/24, LPA observed facility's playground and outside equipment. LPA observed one broken swing with chain link unattached to swing. LPA observed swing swung over the top of the swing set and was inaccessible to children in care. LPA observed playground equipment. LPA observed children's play equipment bridge covered with electrical tape. LPA also observed facility's sandbox outdoors. LPA observed sandbox to have foam mats inside sandbox along with a large plastic container. LPA asked S1, "How often do you use the sandbox? " S1 stated, "we need to clean the sand box, when we get the disinfectant to clean and sanitize the kids can use it so we keep to covered until we buy the cleaner, so the kids use it once a week sometimes if it's clean because sometimes cats poop in it, that's why we keep it covered."



Based on LPA’s interviews and observation, the preponderance of evidence standard has been met, therefore the above allegation has found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1 Section 101238(a) Buildings and Grounds. Please refer to attached 9099D for documentation of deficiencies.

This requirement is met as evidence by: Based on LPA’s interviews and observation. LPA observed facility’s outdoor equipment, swing was broken and in need of repairs, outdoor equipment bridge was taped with electrical tape and through interviews the sandbox was not clean or sanitary which poses a potential health risk to the children in care.

Page 2 of 3

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 9
Control Number 06-CC-20240425093534
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CALIFORNIA KIDS CENTERS
FACILITY NUMBER: 304370875
VISIT DATE: 06/26/2024
NARRATIVE
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An exit interview was completed. The report was reviewed and discussed. Appeal Rights were provided. The facility representative was provided a copy of their appeal rights and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Licensing office within 15 business days. Any proposed changes to the physical plant, including telephone number, shall be immediately reported to the Department.

The facility representative was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00. The “Notice of Site Visit” must be posted on or adjacent to the door.

Page 3 of 3. End of Report.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 9
Control Number 06-CC-20240425093534
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CALIFORNIA KIDS CENTERS
FACILITY NUMBER: 304370875
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/26/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/26/2024
Section Cited
CCR
101238(a)
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101238 Buildings and Grounds
(a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors.
This requirement is not met as evidenced by:
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Director stated she will remove outdoor equipment by 7/26/24. The swing has been repaired as of 5/3/24. LPA observed repaired swing on 6/26/24.
Director stated the sandbox will remain clean and sanitary by assigning a staff member to clean and sanitize sand box every Monday before children use outside area.
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Based on LPA’s interviews and observation. LPA observed facility’s outdoor equipment; swing was broken and in need of repairs, outdoor equipment bridge was taped with electrical tape and through interviews the sandbox was not clean or sanitary which poses a potential health risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 9
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/25/2024 and conducted by Evaluator Patricia Duron
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240425093534

FACILITY NAME:CALIFORNIA KIDS CENTERSFACILITY NUMBER:
304370875
ADMINISTRATOR:SIPIA, CATHYFACILITY TYPE:
850
ADDRESS:2428 N. GRAND AVENUE #HTELEPHONE:
(714) 832-2669
CITY:SANTA ANASTATE: CAZIP CODE:
92705
CAPACITY:48CENSUS: 28DATE:
06/26/2024
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Cathy Sipia Director TIME COMPLETED:
11:45 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff handled daycare child in a rough manner.
Staff yelled at daycare child.
Unqualified staff providing care and supervision to daycare children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Patricia Duron conducted an unannounced complaint visit to deliver the complaint findings. This is a continuation of the investigation initiated on 5/1/24, LPA met with Director, Cathy Sipia and informed the director of the purpose of the visit. The director guided LPA on a tour of the facility and a census was taken. The overall census observed was 4 staff and 28 preschool children.
A review of staff criminal clearance records on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 4/25/24 a complaint was filed with the Licensing office alleging (1) Staff handled daycare child in a rough manner. (2) Staff yelled at daycare child. (3) Unqualified staff providing care and supervision to daycare children. Reporting Party (RP) stated, the owner is allowing noncertified/non credential teachers to teach in classrooms, RP witnessed Staff #1 (S1) fling a child around like a rag doll and scream in Child #1 (C1)’s face. Page 1 of 3

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 9
Control Number 06-CC-20240425093534
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CALIFORNIA KIDS CENTERS
FACILITY NUMBER: 304370875
VISIT DATE: 06/26/2024
NARRATIVE
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During the course of investigation, LPA interviewed 5 staff members, 5 children, 4 parents, and reviewed records.

Regarding allegations (1) Staff handled daycare child in a rough manner.

LPA interviewed 5 staff members. 5 out of 5 staff stated they have not witnessed staff handling a daycare child in a rough manner. Staff #1 (S1) stated, if S1 witnessed a staff handle a child in a rough manner, S1 would talk to Director and would report it. S2 stated, if S2 had witnessed a staff handle a child in a rough manner, S2 would talk to the teacher about it right away and talk to the director right away. S3 stated, if S3 witnessed a staff handle a child in a rough manner, S3 would talk to the teacher and help the child. S3 would report it right away.



Regarding allegations (2) Staff yelled at daycare child.
LPA interviewed 5 staff members. 5 out of 5 staff stated they have not witnessed a staff yell at a daycare child. S1 stated, S1 has not witnessed staff yelling at a daycare child, S1 stated, sometimes staff use a firm voice. Not all the time only when a child is not being safe or going to hurt someone. S2 stated, S2 has not witnessed S1 yelling at daycare child. S2 stated, S1 speaks to the children in a firm voice. S2 stated, if S2 did witness S1 yelling at child, S2 would intervene and talk to S1.

Regarding allegations (3) Unqualified staff providing care and supervision to daycare children.
LPA interviewed 5 staff members. 5 out of 5 staff stated they are qualified for their position. LPA reviewed staff files. After reviewing staff members files, it was determined each staff member is qualified for their position.

LPA interviewed 5 children and the children did not make any disclosure regarding the above allegations.

LPA Duron interviewed 4 parents. All interviewed parents stated they did not have any concern with facility.

Based on the information gathered from LPAs’ interviews, observation, and the reviewing of records, there is insufficient evidence to corroborate the allegations: The facility was/is out of ratio. Infant was restricted to the cot and forced to sleep. The cots were not arranged so as to provide a walkway. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations did or did not occur in the day care facility, therefore the allegations are UNSUBSTANTIATED.

Page 2 of 3

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2024
LIC9099 (FAS) - (06/04)
Page: 6 of 9
Control Number 06-CC-20240425093534
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CALIFORNIA KIDS CENTERS
FACILITY NUMBER: 304370875
VISIT DATE: 06/26/2024
NARRATIVE
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An exit interview was completed. The report was reviewed and discussed. Appeal Rights were provided. The facility representative was provided a copy of their appeal rights and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Licensing office within 15 business days. Any proposed changes to the physical plant, including telephone number, shall be immediately reported to the Department.

The facility representative was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00. The “Notice of Site Visit” must be posted on or adjacent to the door.

Page 3 of 3. End of Report.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Patricia Duron
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2024
LIC9099 (FAS) - (06/04)
Page: 7 of 9