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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370878
Report Date: 04/16/2025
Date Signed: 04/16/2025 02:52:27 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/10/2025 and conducted by Evaluator Sarah Garcia
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250210103522
FACILITY NAME:CROSSPOINTE-IKIDS PRESCHOOLFACILITY NUMBER:
304370878
ADMINISTRATOR:CINDY GOUGHFACILITY TYPE:
850
ADDRESS:612 NORTH ROSE DRIVETELEPHONE:
(714) 961-5437
CITY:PLACENTIASTATE: CAZIP CODE:
92870
CAPACITY:90CENSUS: 40DATE:
04/16/2025
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Cynthia Gough, DirectorTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff yelled at daycare children.
INVESTIGATION FINDINGS:
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On 4/16/2025 at 2:00pm, Licensing Program Analyst (LPA) Sarah Garcia conducted an unannounced complaint inspection to deliver the findings for the above allegation. This is a continuation of the investigation initiated on 02/12/2025. Upon arrival, LPA met with Director, Cynthia Gough. Director guided LPA on a walkthrough of the facility and LPA took a census. Total census was 40 preschool children and 4 staff.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 2/10/2025 alleging staff yelled at daycare children.

Continued on Page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20250210103522
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CROSSPOINTE-IKIDS PRESCHOOL
FACILITY NUMBER: 304370878
VISIT DATE: 04/16/2025
NARRATIVE
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Page 2

During the investigation, LPA Garcia interviewed staff, the reporting party, children’s authorized representatives and children, and obtained correspondence, employee handbook, family handbook, and children’s roster.

LPA interviewed children’s authorized representatives. All authorized representatives interviewed stated they are satisfied with the care and supervision being provided and did not make any disclosures regarding the allegation.

LPA interviewed children. All children stated they like preschool and did not make any disclosures regarding allegation.

Based on interviews and record review, the allegation that staff yelled at daycare children is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted and report was reviewed with the Director, Cynthia Gough. No deficiencies cited. A notice of site visit was given and must remain posted for 30 days.

End of Report.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2