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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370878
Report Date: 10/10/2025
Date Signed: 10/10/2025 02:27:20 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/03/2025 and conducted by Evaluator Sarah Garcia
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20251003013239
FACILITY NAME:CROSSPOINTE-IKIDS PRESCHOOLFACILITY NUMBER:
304370878
ADMINISTRATOR:GOUGH,CYNTHIAFACILITY TYPE:
850
ADDRESS:612 NORTH ROSE DRIVETELEPHONE:
(714) 961-5437
CITY:PLACENTIASTATE: CAZIP CODE:
92870
CAPACITY:90CENSUS: 27DATE:
10/10/2025
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:Nellie Joustra, DirectorTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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Staff did not keep facility free of mice.
Facility did not report rodent incident in a timely manner.
INVESTIGATION FINDINGS:
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On 10/10/2025 at 9:40am, Licensing Program Analyst (LPA) Sarah Garcia conducted an unannounced initial complaint investigation at the facility. LPA met with director, Nellie Joustra, who led the LPA on a tour of the facility, and a census was taken. Total census was 27 children and 5 staff members in the purple, orange, and yellow classrooms. The facility was operating within compliance with staff-child ratios and licensed capacity. LPA informed the director for the purpose of the visit.
An on-site review of the Facility Personnel Report Summary on this date 10/10/2025 indicates all present facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 10/03/2025 alleging staff did not keep facility free of mice. During the course of today's inspection, it was disclosed that the facility did not report this incident in a timely manner.
Continued on Page 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 10/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 06-CC-20251003013239
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CROSSPOINTE-IKIDS PRESCHOOL
FACILITY NUMBER: 304370878
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/10/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/13/2025
Section Cited
CCR
101238(a)(1)
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Buildings and Grounds 101238(a)(1)
(a) The child care center shall be clean, safe, sanitary and in good repair...(1) The licensee shall take measures to keep the center free of flies, other insects, and rodents. This requirement was not met as evidenced by:
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Facility contracted Dewey Pest control on 9/26/2025. Dewey has placed mouse traps at the facility. LPA received pest control documentation.
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Based on observations, record review, and interview, LPA observed rodent droppings in the red room near the cots and yellow room near the cots and diaper changing table which poses an immediate health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 10/10/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 06-CC-20251003013239
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CROSSPOINTE-IKIDS PRESCHOOL
FACILITY NUMBER: 304370878
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/10/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/24/2025
Section Cited
CCR
101212(d)(1)(C)
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101212(d)(1)(C) Reporting Requirements: Upon the occurrence, ... (d)(1) below, a report shall be made to ... next working day and during its normal business hours. Any unusual incident or child absence....
This requirement was not met as evidenced by:
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Director agreed to sign declaration stating why it was not reported to licensing and submit to LPA email sarah.garcia@dss.ca.gov by 5pm on 10/24/2025.
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Based on interviews and record review, facility did not report rodent incident to the Department in a timely manner which is a potential risk to the personal rights, health and safety to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 10/10/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 06-CC-20251003013239
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CROSSPOINTE-IKIDS PRESCHOOL
FACILITY NUMBER: 304370878
VISIT DATE: 10/10/2025
NARRATIVE
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(Page 2)
LPA was unable to interview the Reporting Party (RP) for further information as RP did not leave contact information.

During today's investigation, LPA interviewed Staff 1 (S1), conducted an inspection of the physical plant in purple, orange, yellow, and red classrooms, documented photos, and obtained children's roster and pest/exterminator control documentation. LPA observed mouse traps in the staff kitchen, laundry room, and water heater closet near the front entrance of the school. LPA observed rodent droppings in the red room and yellow room. LPA observed the rodent droppings near the children's cots. Staff 1 (S1) disclosed that the facility is having a mice issue at the moment. The Dewey Pest control service was contacted approximately three weeks ago and placed mouse traps at the facility. Per S1 the mouse traps are only in classrooms after hours of operation.

Children's and authorized representative interviews were not conducted due to nature of allegation and today's investigation.

Based on observation, record review, and interview, it has been determined that staff did not keep facility free of mice and did not report incident in a timely manner. Therefore, the preponderance of evidence standard has been met, therefore the above allegation(s) are found to be Substantiated. California Code of Regulations, Title 22, Division 12, Chapter 1 Section Buildings and Grounds 101238(a)(1) and Reporting Requirements 101212(d)(1)(C).

LPA Sarah Garcia informed director, Nellie Joustra, that this report dated 10/10/2025 documents (1) Type A citations which shall be posted for 30 consecutive days as there are immediate risk(s) to the health, safety, or personal rights of children in care. Also, LPA Sarah Garcia informed director, Nellie Joustra to provide a copy of this licensing report dated 10/10/2025 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Continued on Page 3
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 10/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 06-CC-20251003013239
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CROSSPOINTE-IKIDS PRESCHOOL
FACILITY NUMBER: 304370878
VISIT DATE: 10/10/2025
NARRATIVE
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Continued Page 3

Exit interview conducted and report was reviewed with the director, Nellie Joustra. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

End of Report.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 10/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5