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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370878
Report Date: 01/28/2026
Date Signed: 01/28/2026 11:14:25 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/13/2025 and conducted by Evaluator Sarah Garcia
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20251113145148
FACILITY NAME:CROSSPOINTE-IKIDS PRESCHOOLFACILITY NUMBER:
304370878
ADMINISTRATOR:GOUGH,CYNTHIAFACILITY TYPE:
850
ADDRESS:612 NORTH ROSE DRIVETELEPHONE:
(714) 961-5437
CITY:PLACENTIASTATE: CAZIP CODE:
92870
CAPACITY:90CENSUS: 35DATE:
01/28/2026
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Director, Nellie JoustraTIME COMPLETED:
11:25 AM
ALLEGATION(S):
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Personal Rights- Staff are not meeting day care child's needs.
Ratio- Facility is operating out of ratio.
INVESTIGATION FINDINGS:
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On 1/28/2026 at 9:15am, Licensing Program Analyst (LPA) Sarah Garcia conducted an unannounced complaint inspection to deliver the findings for the above allegations. This is a continuation of the investigation initiated on 11/18/2025. Upon arrival, LPA met with Director, Nellie Joustra. Director guided LPA on a walkthrough of the facility and took a census. Total census was 35 preschool children and 4 staff.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 11/13/2025 alleging staff are not meeting day care child's needs and facility is operating out of ratio.

Reporting party (RP) stated that the facility operated out of ratio frequently; RP stated that in the morning, there is 1 person and 20 kids in the room.
Continued on Page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 06-CC-20251113145148
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CROSSPOINTE-IKIDS PRESCHOOL
FACILITY NUMBER: 304370878
VISIT DATE: 01/28/2026
NARRATIVE
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Page 2

During the investigation, LPA Garcia interviewed 4 staff, reporting party, 4 children and 10 authorized representatives, obtained family handbook, incident reports from the month of July-November, sign in & sign out sheets from August and November 2025, staff timecards from November 2025 and children’s roster.

All staff interviewed stated they provide proper care and supervision to the children, track behavior, and follow reporting requirements for incidents. All staff interviewed stated they have not observed the facility operating out of ratio.

All children interviewed stated that they are happy at daycare and they like their teachers.

LPA reviewed the parent handbook which stated that when repeated behavior occurs the facility can request a parent conference to discuss child’s behavior and work with parents in creating a plan of action to ensure the child behaves. If a child’s behavior cannot be controlled or poses harmful behavior towards others, the facility reserved the right to contact parent to pick up their child. Recurring behavior that threatens the well being of another child can result in termination of enrollment and dismissal.

LPA reviewed behavior tracking logs which show the child’s behavior during activities, transition times, outdoor times, etc. and allow staff to write notes on what behavior the child was eliciting.

LPA reviewed the sign-in and sign out sheets and staff timecards for November 2025 and observed on 11/17/2025, the total census was 31 preschool children and 9 facility staff present. On 11/18/2025, the total census was 20 preschool children and 10 facility staff present. On 11/14/2025, the total census was 19 preschool children and 9 facility staff. LPA did not observe the facility operating out of ratio.

Throughout the investigation, LPA interviewed children’s authorized representatives. Authorized representatives provided feedback regarding their enrollment experience but not enough evidence to corroborate allegations.

Continued on Page 3
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 06-CC-20251113145148
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CROSSPOINTE-IKIDS PRESCHOOL
FACILITY NUMBER: 304370878
VISIT DATE: 01/28/2026
NARRATIVE
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Page 3

Based on interviews and record review, the allegations that staff are not meeting day care child's needs and facility is operating out of ratio are unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview conducted and report was reviewed with the Director, Nellie Joustra. No deficiencies cited. A notice of site visit was given and must remain posted for 30 days.



End of Report.
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/13/2025 and conducted by Evaluator Sarah Garcia
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20251113145148

FACILITY NAME:CROSSPOINTE-IKIDS PRESCHOOLFACILITY NUMBER:
304370878
ADMINISTRATOR:GOUGH,CYNTHIAFACILITY TYPE:
850
ADDRESS:612 NORTH ROSE DRIVETELEPHONE:
(714) 961-5437
CITY:PLACENTIASTATE: CAZIP CODE:
92870
CAPACITY:90CENSUS: 35DATE:
01/28/2026
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Director, Nellie JoustraTIME COMPLETED:
11:25 AM
ALLEGATION(S):
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Record Keeping-Facility did not have sign in/out sheets.
INVESTIGATION FINDINGS:
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On 1/28/2026 at 9:15am, Licensing Program Analyst (LPA) Sarah Garcia conducted an unannounced complaint inspection to deliver the findings for the above allegation. This is a continuation of the investigation initiated on 11/18/2025. Upon arrival, LPA met with Director, Nellie Joustra. Director guided LPA on a walkthrough of the facility and took a census. Total census was 35 preschool children and 4 staff.

A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 11/13/2025, the facility does not have sign in/out sheets.

Reporting party (RP) stated that the school is struggling with staff and did not have sign in and sign out sheets toward the end of August 2025.
Continued on Page 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 06-CC-20251113145148
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: CROSSPOINTE-IKIDS PRESCHOOL
FACILITY NUMBER: 304370878
VISIT DATE: 01/28/2026
NARRATIVE
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Page 2
During the investigation, LPA Garcia interviewed 4 staff, reporting party, 4 children and 10 authorized representatives, obtained family handbook, incident reports from the month of July-November, sign in & sign out sheets from August to November 2025, staff timecards from November 2025 and children’s roster.

During staff interviews on 11/18/2025, Staff 4 (S4) stated that when the app is down that they will sign children on a physical sheet.

Children interviewed made no disclosures regarding the allegations.

LPA reviewed sign in and out sheets and observed that parents do not sign in children. The facility staff signed in children and parents signed children out. During 08/18/2025-08/22/2025, staff signed in a total of 31 children and parents signed them out. On 11/17/2025 and 11/18/2025 staff signed in a total of 10 children and parents signed them out.
LPA reviewed the sign-in and sign out sheets and staff timecards for November 2025 and observed on November 18th, 2025 the total census was 20 preschool children and 10 facility staff present. Based on LPA census from the 11/18/2025 visit, 6 children were not accounted for on the sign in/out sheet on the app.

Throughout the investigation, LPA interviewed children’s authorized representatives. Authorized representatives provided feedback regarding their enrollment experience but not enough evidence to corroborate allegations.

Based on record reviews and interviews, it has been determined that the facility did not have sign in and out sheets. Therefore, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22, Division 12, Chapter 1 Section 101229.1 (b) Sign In and Sign Out is being cited on the attached LIC 9099D.

Exit interview conducted and report was reviewed with the director, Nellie Joustra. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
End of Report.
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 06-CC-20251113145148
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: CROSSPOINTE-IKIDS PRESCHOOL
FACILITY NUMBER: 304370878
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/28/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/11/2026
Section Cited
CCR
101229.1(b)
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Section 101229.1 Sign In and Sign Out (b) The person who brings the child to, and removes the child from, the center shall sign the child in/out.
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Facility will implement a consistent sign-in sheet and submit two weeks of sign in sheets from 1/28/2026-02/11/2026 to LPA via email by 5pm on 02/11/2026.
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Based on record review, on 8/18/2025-8/22/2025 staff signed in 31 children and parents signed out. On 11/17/2025 -11/18/2025 staff signed in 10 children and parents signed out which poses a potential risk to the health, safety, and personal rights of the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 6