<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370879
Report Date: 06/20/2023
Date Signed: 06/20/2023 10:45:52 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/31/2023 and conducted by Evaluator Dean Thompson
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20230531160233
FACILITY NAME:KIDDIE ACADEMY OF TUSTINFACILITY NUMBER:
304370879
ADMINISTRATOR:ESTRADA, ELAINAFACILITY TYPE:
850
ADDRESS:14501 NEWPORT AVENUETELEPHONE:
(714) 508-0005
CITY:TUSTINSTATE: CAZIP CODE:
92780
CAPACITY:72CENSUS: 46DATE:
06/20/2023
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Sylvia CarrilloTIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are not addressing cockroaches in the childcare
Staff do not keep the childcare clean and sanitary
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 6/1/2023. Upon arrival LPA met with Assistant Director Sylvia Carrillo, to deliver complaint findings. Assistant Director guided LPA on a tour of the facility. LPA observed a total of 46 preschool age children with 7 staff.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 5/31/2023 the Orange County Child Care Office received a complaint alleging (1) Staff are not addressing cockroaches in the childcare (2) Staff do not keep the childcare clean and sanitary.

Continue to Page 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20230531160233
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KIDDIE ACADEMY OF TUSTIN
FACILITY NUMBER: 304370879
VISIT DATE: 06/20/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Page 2

During the investigation on 6/1/2023, LPA interviewed six staff, obtained the facility roster, retrieved Southwest Pest Control invoice and contract, and took pictures and videos of the facility inside and outside.

While touring the facility, LPA observed cockroaches inside the kitchen, staff lounge, and janitorial closet. Pictures and videos were taken while Director was present.

On 6/1/2023 staff interviews were conducted with six staff. During staff interviews, staff were asked if they have observed insects inside or outside the facility. All staff interviewed mentioned they have observed cockroaches throughout the inside of the facility. Staff mentioned they have observed cockroaches inside the kitchen, classrooms, entrance, and hallway.

In reference to the allegation staff do not keep the childcare clean and sanitary. Staff stated when they start their shift, they must sometimes clean the restrooms in the morning and vacuum although a janitorial service cleans in the evening. Two staff interviewed stated the restrooms smell like urine and they must sanitize and clean in the morning. Four out of six staff expressed how the janitorial service could do a better job cleaning. While touring the inside of the facility, LPA observed carpets inside the classrooms with stains, toilet paper on the restroom floors, and food from previous days behind bookshelves.

Parents were interviewed on 6/8/2023 via phone call. Out of 10 parents contacted, four were able to be interviewed. Parents interviewed did not divulge any information regarding the allegations.



Based on LPA observations, interviews with staff who mentioned seeing cockroaches in various areas of the facility and expressing concerns about the cleanliness of the facility, the preponderance of evidence standard has been met; therefore, the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division & Chapter 12, is being cited on the attached LIC 9099 D for the deficiency sections 101238 Buildings and Grounds and 101638.1 General Sanitation.

Exit interview conducted and report was reviewed with the Assistant Director Sylvia Carrillo. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.



Appeal Rights and deficiencies were discussed. Assistant Director Sylvia Carrillo was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 06-CC-20230531160233
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF TUSTIN
FACILITY NUMBER: 304370879
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/20/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/04/2023
Section Cited
CCR
101238(a)(1)
1
2
3
4
5
6
7
101238 Buildings and Grounds (a)The child care center shall be clean, safe, sanitary... at all times to ensure the safety and well-being of children, employees and visitors. (1) The licensee shall take measures to keep the center free of flies, other insects, and rodents. This requirement was not met evidence by:
1
2
3
4
5
6
7
Assistant Director stated they have scheduled a date to fumigate the childcare center by POC due date. Assistant Director will also provide a written preventative maintenance plan to licensing department by 7/4/2023.
8
9
10
11
12
13
14
Based on observation and interviews with staff members stating they have observed cockroaches in different areas of the childcare center on different dates. This is a potential Health and Safety risk to the children in care.
8
9
10
11
12
13
14
Type B
07/04/2023
Section Cited
CCR
101638.1(e)(2)
1
2
3
4
5
6
7
101638.1 General Sanitation (e) (e) Washing, cleaning and sanitizing requirements for areas used by staff and children, or for areas that children have access to, shall include: (1) Floors, except those carpeted, shall be vacuumed or swept and mopped with a disinfecting solution at least daily, or more often if necessary.
1
2
3
4
5
6
7
Assistant Director stated they will thoroughly clean the floors on a daily basis.
8
9
10
11
12
13
14
Based on observation and interviews with staff members stating the restrooms and floors are not being cleaned by the janitors, this is a potential Health and Safety risk to the children in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3