<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370879
Report Date: 05/26/2026
Date Signed: 05/26/2026 02:28:15 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/06/2026 and conducted by Evaluator Karen Navar
COMPLAINT CONTROL NUMBER: 06-CC-20260306131409
FACILITY NAME:KIDDIE ACADEMY OF TUSTINFACILITY NUMBER:
304370879
ADMINISTRATOR:CARRILLO, SYLVIAFACILITY TYPE:
850
ADDRESS:14501 NEWPORT AVENUETELEPHONE:
(714) 508-0005
CITY:TUSTINSTATE: CAZIP CODE:
92780
CAPACITY:72CENSUS: 46DATE:
05/26/2026
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Facility Represenative-Sylivia CarrilloTIME COMPLETED:
02:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff handled day care child in a physically inappropriate manner.
Child received an injury while in care and parent was not notifed of the incident.
Staff are on their cell phones with their backs turned while children are in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 5/26/2026, Licensing Program Analyst (LPA), Karen Navar conducted an unannounced complaint inspection for the purpose of delivering findings. This is a continuation of a complaint inspection initiated on 03/11/2026.

Upon arrival LPA met with Director Sylvia Carrillo and was led on a tour of the facility both inside and outside. LPA observed a total of 46 preschool children along with 5 staff.

A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

Continue to page 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:

DATE: 05/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 06-CC-20260306131409
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KIDDIE ACADEMY OF TUSTIN
FACILITY NUMBER: 304370879
VISIT DATE: 05/26/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Page 2
On 03/06/2026, the Orange County Child Care Office received a complaint alleging: 1) Staff handled day care child in a physically inappropriate manner. 2) Child received an injury while in care and parent was not notified of the incident. 3) Staff are on their cell phones with their backs turned while children are in care. Reporting Party (RP) said that a child received a scratch on the forearm from S1 and that parent was not notified and Staff #5 (S5) grabbed a child’s shirt as the child ran out of the office and S1 scratched this child and parent was notified; teachers are not supervising children and often found talking among themselves or using their personal phones with their backs turned to the children.

During the investigation, LPA inspected the facility unannounced on 03/11/2026 and 04/22/2026, conducted classroom observations, obtained/reviewed a copy of Kiddie Academy Personnel Roster, Kiddie Academy Staff Cell Phone Policy, Kiddie Academy Supervision Policy, Child Care Facility Roster, Kiddie Academy Enrollment Agreement, Family Handbook Pg.26 and 34 regarding Behavior Management and Accidents/Incidents, reviewed Behavior/Accident/Incident reports for C1, Conducted 6 (S1-S6) staff interviews, attempted 5 children’s interviews (C1-C5), attempted 4 parent interviews.



During unannounced facility inspections on 03/11/2026 and 04/22/2026 LPA observed staff were engaged and supervising children in care. During LPA’s classroom observations of Kinder room, LPA observed Staff #1 (S1) supervising 10 (ten) children. Children were sitting at the tables using paper and writing materials as S1 was walking around the tables and supporting children. LPA observed children were engaged and talking amongst each other.

5 (five) staff interviewed stated there are cameras in the classroom that parents have access to throughout the day. During LPA’s observations of live video camera footage dated 3/11/2026 and 4/22/2026. LPA observed staff to be supporting children with daily needs and activities and no staff on cell phones.

Continue to page 3.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:

DATE: 05/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/26/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 06-CC-20260306131409
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KIDDIE ACADEMY OF TUSTIN
FACILITY NUMBER: 304370879
VISIT DATE: 05/26/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Page 3
Regarding allegation, “Staff handled daycare child in a physically inappropriate manner.” During LPA interviews 6 (six) of (six) staff interviewed stated that a child’s personal rights are to treat the child with dignity, respect, and not to deny them any of their daily needs. 6 (six) of 6 (six) staff interviewed stated they have not handled a child inappropriately or witnessed a child being handled inappropriately by another staff member. (five) of 6 (six) staff interviewed stated that recently there had been a child, Child #5 (C5) enrolled in the program who would at times need adult guidance due to throwing chairs, spitting, being hands on with other children and teachers, and that staff would provide support to C5 by: redirecting C5 to areas of interest, talking with C5, and calling for admin when needed with additional support for C5. 1(one) of 5 (five) staff interviewed stated there was a time that C5 was in the admin office and that S5 was protecting C5 from a potentially dangerous situation and had placed one hand on each of C5’s shoulders to stop C5 from running out of the office to a hallway that has glass doors that leads to a parking lot. The 1 (one) staff interviewed stated that during this incident C5’s neck area had been accidentally scratched with a minor scratch and that C5’s parent was informed immediately.

Regarding allegation “Child received an injury while in care and parent was not notified of the incident.” 6 (six) of 6 (six) staff interviewed stated that when a child gets injured that staff will notify admin and write an incident report. During LPA records review between the months of 12/2025-3/2026 for C5. LPA reviewed 2 (two) Accident Injury reports and 8 (eight) Kiddie Academy Behavior Reports with parent signature and staff signatures. 6 (six) of 6 (six) staff interviewed stated they have not heard of any concern regarding a child being injured and parents not informed. 6 (six) staff interviewed stated that depending on the injury and the location of the injury, a parent may need to be notified. LPA reviewed Kiddie Academy Enrollment Agreement, Family Handbook Pg.26 and 34 regarding Behavior Management and Accidents/Incidents. In summary Kiddie Academy’s Family Handbook regarding Accidents/Incidents on Pg. 34 stated that it is not uncommon for children to receive bumps and bruises and that staff will use basic first aid procedures in care for bumps and bruises and if more care is needed that you will be asked to follow up with a physicians visit or seek emergency medical care. Family handbook also stated that some of the incidents will be documented and that you will be notified of these events through an Incident report that requires a parent signature and that parents will be provided with a copy at pick up time. In summary of Behavior Management pg. 26 stated that in an event that a child displays inappropriate behavior on an ongoing basis the director will observe the classroom and the child’s behavior, meet with the parent, and if behavior does not improve dis-enrollment of the child may occur. Continue to page 4.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:

DATE: 05/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/26/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 06-CC-20260306131409
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KIDDIE ACADEMY OF TUSTIN
FACILITY NUMBER: 304370879
VISIT DATE: 05/26/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Page 4
Regarding allegation “Staff are on their cell phones with their backs turned while children are in care.” During LPA interviews 6 (six) of 6 (six) staff interviewed stated that they have not been on their phones while supervising children. 6 (six) of 6 (six) staff interviewed stated that they have never witnessed a staff member on their phone and not providing supervision to children in care. 6 (staff) interviewed stated that they do carry their personal cell phones in their pocket for family emergencies and will ask for support if they need to take a phone call. During review of 6 (six) staff Kiddie Academy Staff Cell Phone Policy records, LPA observed the 6 records reviewed to be signed by the staff. Kiddie Academy Staff Cell Phone Policy stated that Employees are permitted to use their cell phones: In an Emergency to contact front office or to contact the proper authorities or on break/meal period. 6 (six) staff interviewed stated they have not heard of a concern regarding staff on their cell phones and not providing supervision to children in care. During staff interviews with 6 (six) staff, 6 (six) staff stated that supervision of children in care consists of knowing how many children you are caring for, always being watchful of what the children are doing, and moving around to ensure the children are safe. 5 (five) staff stated that Kiddie Academy does provide training regarding supervision when you are hired as a staff member. LPA records review of Kiddie Academy Supervision Policy stated that every member of Kiddie Academy staff is required to follow the supervision policy in making sure children are given a safe environment and must have a clear view of all areas of the classroom including the restroom area.

During parent interviews. LPA called 4 parents and LPA was able to interview 2 parents. The 2 interviewed parent did not divulge any information pertaining to the allegation.

Based on LPA observations, interviews, and records review; the preponderance of evidence standard has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations of 1) Staff handled daycare child in a physically inappropriate manner; 2) Child received an injury while in care and parent was not notified of the incident; 3) Staff are on their cell phones with their backs turned while children are in care did or did not occur; therefore, the allegations are UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with Director Sylvia Carrillo. The Director was informed that the “Notice of Site Visit” must be posted on or adjacent to the door for 30 days. Failure to post will result in a Civil Penalty of a $100.00.

End of Report.

SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Karen Navar
LICENSING EVALUATOR SIGNATURE:

DATE: 05/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/26/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4