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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304370986
Report Date: 05/28/2025
Date Signed: 05/28/2025 12:32:35 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2025 and conducted by Evaluator Sarah Garcia
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250325101349
FACILITY NAME:KIDDIE ACADEMY OF HUNTINGTON BEACHFACILITY NUMBER:
304370986
ADMINISTRATOR:NICOLE CARREONFACILITY TYPE:
830
ADDRESS:19342 BEACH BLVD.TELEPHONE:
(714) 968-0078
CITY:HUNTINGTON BEACHSTATE: CAZIP CODE:
92648
CAPACITY:44CENSUS: 27DATE:
05/28/2025
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Directors, Nicole Carreon and Loretta MunozTIME COMPLETED:
12:40 PM
ALLEGATION(S):
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9
Staff do not follow safe sleep practices.
Staff co-mingle infants with toddlers.
Staff handled child in a rough manner.
Facility does not follow reporting requirements.
INVESTIGATION FINDINGS:
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On 05/28/2025 at 8:50am, Licensing Program Analyst (LPA), Sarah Garcia conducted an unannounced complaint inspection to deliver the findings for the above allegations. This is a continuation of the investigation initiated on 5/14/25 and 4/2/2025. Upon arrival, LPA met with director, Nicole Carreon. Director guided LPA on a walkthrough of the facility and conducted a census. Total census is 27 infants and 9 staff.

A review of Facility Report Summary on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 03/25/2025 alleging staff do not follow safe sleep practices and staff co-mingle infants with toddlers.

(continue to page 2)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 06-CC-20250325101349
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KIDDIE ACADEMY OF HUNTINGTON BEACH
FACILITY NUMBER: 304370986
VISIT DATE: 05/28/2025
NARRATIVE
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(Page 2)

During the course of the investigation, additional allegations alleging staff handled child in a rough manner and facility does not follow reporting requirements were disclosed.

On 3/27/25, LPA was able to interview the Reporting Party (RP) for further information.

During today's visit, LPA Garcia interviewed 3 staff.

During the investigation, LPA Garcia interviewed 12 staff, reporting party, 7 authorized representatives and obtained the facility roster, parent handbook, “rollcall sheets”, staff timecards, name to face reports, infant needs, services, plan, and sleep logs. LPA reviewed facility file and observed the facility has a waiver allowing toddler-option and infants to be commingled during the hours of 6:30am-7:30am and 5:30pm-6:30pm.

Based on record review, the sleep logs are being conducted every 15 minutes and in compliance.

During staff interviews on 04/2/2025, Staff 1 (S1) stated the infants and toddlers co-mingle starting at 5:00pm-5:15pm. Staff 4 (S4) stated co-mingling is from 6:30am to 8am or 8:30am. Staff 5 (S5) stated, co-mingling begins at 5:10pm-5:15pm.

During staff interviews on 5/28/2025, Staff 2 (S2) stated there is an infant that sleeps on the floor and staff do not go in the crib area because of ratios.

During staff interviews on 5/14/2025, 11 out of 12 staff denied handling a child in a rough manner. Staff 4 (S4) confirmed there was an incident where they were holding Child 1 (C1) in a rough manner. S4 stated they were written up as a result. Authorized representatives of C1 observed the incident via video footage and reported to facility. The Department has no record of any incident report involving C1.


(continue to page 3)
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 06-CC-20250325101349
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KIDDIE ACADEMY OF HUNTINGTON BEACH
FACILITY NUMBER: 304370986
VISIT DATE: 05/28/2025
NARRATIVE
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(Page 3)

Throughout the investigation, LPA interviewed children’s authorized representatives. Representatives interviewed shared feedback regarding their enrollment experience, Parent 4 (P4) and Parent 7 (P7) made disclosures regarding the allegations. P4 stated observing S4 handle C1 in a rough manner. P7 confirmed the incident where S4 handled C1 in a rough manner. On 1/6/2024, P7 observed the incident occur via video footage and reported to facility.

Based on interviews and records reviewed, it has been determined that (1) Staff do not follow safe sleep practices, (2) staff co-mingle infants with toddlers outside the conditions set forth in the facility waiver, (3) staff handled child in a rough manner, (4) facility does not follow reporting requirements. Therefore, the preponderance of evidence standard has been met, therefore the above allegations are found to be Substantiated. California Code of Regulations, Title 22, Division 12, Chapter 1 Section are being cited on the attached LIC 9099D. LPA provided director with the Title 22 regulations Sections 101430(a)(3)(E) Infant Care Activities , 101161(a) Limitations on Capacity, 101212(d)(1)(C) Reporting Requirements, and 101223(a) Personal Rights.

LPA Sarah Garcia informed director Loretta Munoz, that this report dated 05/28/2025 documents (2) Type A citations which shall be posted for 30 consecutive days as there are immediate risk(s) to the health, safety, or personal rights of children in care. Also, LPA Sarah Garcia informed director Loretta, to provide a copy of this licensing report dated 05/28/2025 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the director, Loretta Munoz. A notice of site visit was given and must remain posted for 30 days.


End of Report
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Citations on this Visit Report are Under Appeal!

Control Number 06-CC-20250325101349
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF HUNTINGTON BEACH
FACILITY NUMBER: 304370986
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/28/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Under Appeal
Type A
05/29/2025
Section Cited
CCR
101161(a)
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101161 Limitations on Capacity (a) A licensee shall not operate a child care center beyond the conditions and limitations specified on the license, including the capacity limitation.

This requirement is not met as evidenced by:
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Director will conduct an all-staff training addressing comingling waiver and conditions. Training agenda and staff declarations will be submitted to LPA via email sarah.garcia@dss.ca.gov by 5pm on 06/19/2025.
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Based on interviews and record review, staff co-mingle infants with toddlers outside the conditions set forth in the facility waiver which poses an immediate health risk of the children in care.
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Under Appeal
Type A
05/29/2025
Section Cited
CCR
101223(a)(2)
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101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.This requirement was not met as evidenced by:
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Director will conduct an all-staff training, watch CDSS personal rights video, and addressing personal rights. Training agenda and staff declarations will be submitted to LPA via email sarah.garcia@dss.ca.gov by 5pm on 06/19/2025.
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Based on interviews, Staff 4 (S4) confirmed an incident where they held Child 1 (C1) in an rough manner. S4 was written up. Authorized representatives of C1 observed the incident via video footage and reported to facility which poses an immediate personal rights risk to children in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Citations on this Visit Report are Under Appeal!

Control Number 06-CC-20250325101349
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF HUNTINGTON BEACH
FACILITY NUMBER: 304370986
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/28/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Under Appeal
Type B
06/19/2025
Section Cited
CCR
101212(d)(1)(C)
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101212 (d) Upon the occurrence... of any of the events... shall be made to the Department by telephone... next working day.... a written report...shall be submitted to the Department within seven days....(C) Any unusual incident... health or safety of any child.This requirement is not met as evidenced by:
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Management will watch CDSS reporting requirements video. Management declarations will be submitted to LPA via email sarah.garcia@dss.ca.gov by 5pm on 06/19/2025.
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Based on interviews, Staff 4 (S4) confirmed an incident where they held Child 1 (C1) in an rough manner. The incident was not reported to the Department which poses a potential health and safety risk of children in care.
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Under Appeal
Type B
06/19/2025
Section Cited
CCR
101430(a)(3)(E)
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(a) Notwithstanding...(3) All infants shall be given the opportunity to sleep without distraction or disturbance ... (E) If an infant falls asleep before being placed in a crib, staff shall move the infant to a crib as soon as possible. This requirement is not met as evidenced by:
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LPA discussed safe sleep regulations with management. Director will conduct an all-staff training addressing safe sleep regualtions Training agenda and staff declarations will be submitted to LPA via email sarah.garcia@dss.ca.gov by 5pm on 06/19/2025.
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Based on interviews, Staff 2 (S2) stated there is an infant that sleeps on the floor and staff do not go in the crib area because of ratios which poses a potential health and safety risk of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2025 and conducted by Evaluator Sarah Garcia
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250325101349

FACILITY NAME:KIDDIE ACADEMY OF HUNTINGTON BEACHFACILITY NUMBER:
304370986
ADMINISTRATOR:NICOLE CARREONFACILITY TYPE:
830
ADDRESS:19342 BEACH BLVD.TELEPHONE:
(714) 968-0078
CITY:HUNTINGTON BEACHSTATE: CAZIP CODE:
92648
CAPACITY:44CENSUS: 27DATE:
05/28/2025
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Nicole Carreon, DirectorTIME COMPLETED:
12:40 PM
ALLEGATION(S):
1
2
3
4
5
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7
8
9
Staff are not sanitizing toys.
Staff will accept children with signs of illness into care.
Staff yelled at children in care.
Facility operates out of ratio.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
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10
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13
On 05/28/2025 at 8:50am, Licensing Program Analyst (LPA), Sarah Garcia conducted an unannounced complaint inspection to deliver the findings for the above allegations. This is a continuation of the investigation initiated on 5/14/25 and 4/2/2025. Upon arrival, LPA met with director, Nicole Carreon. Director guided LPA on a walkthrough of the facility and conducted a census. Total census is 27 infants and 9 staff.

A review of Facility Report Summary on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 3/25/2025 alleging staff are not sanitizing toys and staff allow accept children with signs of illness into care.

Continued on Page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 06-CC-20250325101349
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KIDDIE ACADEMY OF HUNTINGTON BEACH
FACILITY NUMBER: 304370986
VISIT DATE: 05/28/2025
NARRATIVE
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Page 2
During the course of the investigation, additional allegations alleging staff yell at children in care and facility operated out of ratio were disclosed.
On 3/27/25, LPA was able to interview the Reporting Party (RP) for further information.

During today's visit, LPA Garcia interviewed 3 staff.

During the investigation, LPA Garcia interviewed 12 staff, reporting party, 7 authorized representatives and obtained the facility roster, parent handbook, “rollcall sheets”, staff timecards, name to face reports, infant needs, services, plan, and sleep logs.

All staff interviewed stated they do not yell at children in care and they do sanitize toys after each use. Staff stated that parents will be contacted when children are ill in care and can return to daycare in 24 hours. Staff shared feedback regarding their experience working at the daycare, there was not evidence to corroborate the allegations.

Based on record review of staff timecards and children’s "rollcall sheets", there was not evidence to corroborate the allegations.

Throughout the investigation, LPA interviewed children’s authorized representatives. Representatives interviewed shared feedback regarding their enrollment experience, there was not evidence to corroborate the allegations.

Based on interviews and record review, the allegations that: (1) staff are not sanitizing toys, (2) staff allow accept children with signs of illness into care, (3) staff yell at children in care, (4) and facility operates out of ratio are unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview conducted and report was reviewed with the Director, Loretta Munzo. No deficiencies cited. A notice of site visit was given and must remain posted for 30 days.
End of Report
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2025
LIC9099 (FAS) - (06/04)
Page: 7 of 7