304371093-8-31-2023-06-CC-PMAA-CVF5EN-20230906195348

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371093
Report Date: 08/31/2023
Date Signed: 08/31/2023 10:37:40 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/31/2023 and conducted by Evaluator Mila Quinto

COMPLAINT CONTROL NUMBER: 06-CC-20230731101702

FACILITY NAME:	FULLERTON CHILDREN'S ACADEMY		FACILITY NUMBER:	304371093
ADMINISTRATOR:	CALERO, MARGARITA		FACILITY TYPE:	850
ADDRESS:	3516 W. COMMONWEALTH AVENUE		TELEPHONE:	(714) 680-0567
CITY:	FULLERTON	STATE: CA	ZIP CODE:	92833
CAPACITY:	62	CENSUS: 21	DATE:	08/31/2023
		UNANNOUNCED	TIME BEGAN:	09:05 AM
MET WITH:	Margarita Calero, Director		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

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Staff did not ensure a safe, healthful, and comfortable environment by preventing a daycare child from being bullied
Staff did not prevent a daycare child’s aids to physical functioning from being damaged
Staff did not allow daycare child to use restroom
Staff left daycare child in soiled clothing

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Mila Quinto conducted an investigation visit to the facility to deliver the findings. Upon arrival, LPA met with staff member, Zena Alhammouri. Census was taken. There was a total of 21 preschool children with 4 staff members. At 9:40 Margarita Calero, director arrived at the facility.

A review of facility Personnel Report Summary on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

Facility representative was reminded that all adults 18 and over responsible for administration or direct supervision of staff, persons who provides care and supervision to children, and staff who have contact with children, including employees and volunteers, must obtain a criminal record clearance or exemption, or transfer their existing clearance or exemption, prior to initial presence in a Child Care Center.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:	DATE: 08/31/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/31/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20230731101702

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: FULLERTON CHILDREN'S ACADEMY	FACILITY NUMBER: 304371093
	VISIT DATE: 08/31/2023

NARRATIVE

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A civil penalty of $100.00 minimum/ay up to $500.00 maximum per day/per person will be assessed if this regulation is violated.

LPA interviewed complainant on 8/2/23, who confirmed all allegations. The complainant alleged that staff did not ensure a safe, healthful, and comfortable environment by preventing a daycare child from being bullied. According to the complainant, child 1(C1) experienced bullying and damaged to C1’s personal belonging.

On 8/6/2023 and 8/9/2023, LPA conducted an interview with 6 staff members including the director. According to the director, Parent 1(P1) tried speaking with the director during pick up/drop off time; however, director was in the classroom with children. All staffed interviewed stated that when they become aware of behavior issues among the children, they address the issue as needed. Staff stated that they talk to the children about their behavior. 2 staff stated C1 came to them with the broken glasses; however, did not witness what happened. There were no statements from the other 3 staff members.

On 8/4/2023, LPA interviewed 3 preschool children. There were no disclosures from the 3 preschool children interviewed.

On 8/10/2023, LPA called 9 parents and interviewed 5 of the 9 parents. There were no disclosures made from the 5 parents interviewed. LPA did not receive a return call from the 4 parents.

Based on interviews conducted, the complaint alleging staff did not ensure a safe, healthful, and comfortable environment by preventing a daycare child from being bullied is found to be unsubstantiated. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

The complainant alleged that staff did not prevent C1’s glasses from being damaged. According to the complainant C1’s glasses was damaged on multiple occasions.

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:	DATE: 08/31/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/31/2023

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20230731101702

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: FULLERTON CHILDREN'S ACADEMY	FACILITY NUMBER: 304371093
	VISIT DATE: 08/31/2023

NARRATIVE

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On 8/6/2023 and 8/9/2023, LPA conducted an interview with 6 staff members including the director. According to the director, Parent 1(P1) informed director of C1’s glasses were damaged by another child in school. Director stated that she spoke the C2s parents, parents were willing to address the cost of the glasses. 1 of 6 staff stated C1 showed the damaged glasses; however, staff did not witness what happened. There was no statement from the 4 of 6 staff.

On 8/4/2023, LPA interviewed 3 preschool children. There were no disclosures from the 3 preschool children interviewed.

On 8/10/2023, LPA called 9 parents and interviewed 5 of the 9 parents. There were no disclosures made from the 5 parents interviewed. LPA did not receive a return call from the 4 parents.

Based on interviews conducted, the complainant alleged that staff did not prevent C1’s glasses from being damaged is found to be unsubstantiated. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

The complainant alleged that staff did not allow daycare child to use restroom. According to the complainant C1 tried to use the toilet, however staff yelled at C1 to sit down and stay at the table.

On 8/6/2023 and 8/9/2023, LPA conducted an interview with 6 staff members including the director. The staff stated children will use the bathroom as needed or will ask the teacher. 2 of the 6 stated the girls and boys do not go to the restroom the same time, they will wait to finish using before allowing the other children to use the restroom. All staff denied not allowing children to use the restroom.

On 8/4/2023, LPA interviewed 3 preschool children. There were no disclosures from the 3 preschool children interviewed .

On 8/10/2023, LPA called 9 parents and interviewed 5 of the 9 parents. There were no disclosures made from the 5 parents interviewed. LPA did not receive a return call from the 4 parents.

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:	DATE: 08/31/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/31/2023

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 06-CC-20230731101702

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: FULLERTON CHILDREN'S ACADEMY	FACILITY NUMBER: 304371093
	VISIT DATE: 08/31/2023

NARRATIVE

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Based on interviews conducted staff did not allow daycare child to use restroom is found to be unsubstantiated. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

The complainant alleged that staff left daycare C1 in soiled clothing. According to the complainant, C1 came home will soaked pull ups.

On 8/4/2023 and 8/9/2023, LPA conducted an interview with 6 staff members including the director. According to the director, staff will remind the potty-training children to use the rest room every 30 minutes. When a child has an accident, staff would assist child to change clothing as all children have extra clothing. Director stated C1 would hold going to the restroom. The 5 staff interviewed stated children use the restroom as needed, in addition are reminded/ask if they want to go to the restroom .

On 8/4/2023, LPA interviewed 3 preschool children. There were no disclosures from the 3 preschool children interviewed.

On 8/10/2023, LPA called 9 parents and interviewed 5 of the 9 parents. There were no disclosures made from the 5 parents interviewed. LPA did not receive a return call from the 4 parents.

Based on interviews conducted staff left daycare child in soiled clothing is found to be unsubstantiated. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview conducted with director. Appeal Rights were explained. The Director was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

The Notice of Site Visit was posted and discussed as required by H&S Code Sec. 1596.817. Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.00. The Notice of Site Visit must be posted on or adjacent to the door.

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:	DATE: 08/31/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/31/2023

LIC9099 (FAS) - (06/04)

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