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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371093
Report Date: 08/31/2023
Date Signed: 08/31/2023 10:37:06 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/04/2023 and conducted by Evaluator Mila Quinto
COMPLAINT CONTROL NUMBER: 06-CC-20230804141102
FACILITY NAME:FULLERTON CHILDREN'S ACADEMYFACILITY NUMBER:
304371093
ADMINISTRATOR:CALERO, MARGARITAFACILITY TYPE:
850
ADDRESS:3516 W. COMMONWEALTH AVENUETELEPHONE:
(714) 680-0567
CITY:FULLERTONSTATE: CAZIP CODE:
92833
CAPACITY:62CENSUS: 21DATE:
08/31/2023
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Margarita Calero, DirectorTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff member yells at daycare children
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Mila Quinto conducted an investigation visit to the facility to deliver the finding. Upon arrival, LPA met with director, Margarita Calero. Census was taken. There was a total of 21 preschool children with 4 staff member.

A review of facility Personnel Report Summary on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
Facility representative was reminded that all adults 18 and over responsible for administration or direct supervision of staff, persons who provides care and supervision to children, and staff who have contact with children, including employees and volunteers, must obtain a criminal record clearance or exemption, or transfer their existing clearance or exemption, prior to initial presence in a Child Care Center. A civil penalty of $100.00 minimum/day up to $500.00 maximum per day/per person will be assessed if this regulation is violated.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:

DATE: 08/31/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/31/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20230804141102
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: FULLERTON CHILDREN'S ACADEMY
FACILITY NUMBER: 304371093
VISIT DATE: 08/31/2023
NARRATIVE
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The complainant alleged that staff member yells at daycare children.

On 8/4/2023 and 8/9/2023, LPA conducted an interview with 6 staff members including the director. According to the director, staff do not yell at children, however staff talk in a loud firm voice. 2 of the 6 staff stated staff yell at children in a stern demanding tone and this happens frequently. There was no statement from the 3 staff members.

On 8/4/2023, LPA interviewed 3 preschool children. There were no disclosures from the 3 preschool children interviewed .

On 8/10/2023, LPA called 9 parents and interviewed 5 of the 9 parents. 1 of 5 parents interviewed stated that they have observed staff speaking to children as if they are scolding them and the staff do not know how to communicate at a children’s level. There were no disclosures made from the 4 parents interviewed. LPA did not receive a return call from the 4 parents.

Based on interviews conducted with staff, the complainant alleged staff member yells at daycare children is found to be Substantiated. A substantiated finding means that the complaint is substantiated, and the allegation is valid because the preponderance of the evidence standard has been met.

The following violation was revealed and is being cited in accordance with California Code of Regulations, Title 22, Division 12, 101223(a) (1) Personal Rights. Please refer to attached 9099 (D).

An exit interview conducted with director. Appeal Rights were explained. The Director was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

The Notice of Site Visit was posted and discussed as required by H&S Code Sec. 1596.817. Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.00. The Notice of Site Visit must be posted on or adjacent to the door.
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:

DATE: 08/31/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/31/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20230804141102
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: FULLERTON CHILDREN'S ACADEMY
FACILITY NUMBER: 304371093
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/31/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/11/2023
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (1)To be accorded dignity in his/her personal relationships with staff...
This requirement is not met as evidenced by:
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The director will submit a plan of correction to ensure proper training provided to staff on how to communicate with children.
Director will provide a copy of the agenda of meeting with staff via email to LPA by due date.
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Based on interviews with staff members and parents, staff members yell at children.
This poses a potential safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:

DATE: 08/31/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/31/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3