304371099-2-9-2023-06-CC-JHAN-CPJVFS-20230302152424

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371099
Report Date: 02/09/2023
Date Signed: 02/09/2023 10:17:06 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/23/2023 and conducted by Evaluator Dean Thompson

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20230123080703

FACILITY NAME:	MILESTONES ACADEMY CHILDCARE CENTER, INC.		FACILITY NUMBER:	304371099
ADMINISTRATOR:	GHARAVI, SAEIDEH		FACILITY TYPE:	850
ADDRESS:	23184 EL TORO FRONTAGE ROAD		TELEPHONE:	(949) 588-7000
CITY:	LAKE FOREST	STATE: CA	ZIP CODE:	92630
CAPACITY:	44	CENSUS: 21	DATE:	02/09/2023
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Saeideh Gharavi		TIME COMPLETED:	10:40 AM

ALLEGATION(S):

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Staff yells at children in care
Staff commingle children of different age groups

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Thompson and Duron conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 1/25/2023. Upon arrival LPA met with Director Saeideh Gharavi, to deliver complaint findings. Director guided LPA on a tour of the facility. LPA observed a total of 15 Preschool children with 4 staff on the preschool play yard and 6 toddlers along with 2 staff on the toddler play yard.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 1/23/2023 the Orange County Child Care Office received a complaint alleging Staff yells at children in care and Staff commingle children of different age groups.

(Continued on page 2)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 02/09/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20230123080703

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MILESTONES ACADEMY CHILDCARE CENTER, INC.	FACILITY NUMBER: 304371099
	VISIT DATE: 02/09/2023

NARRATIVE

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During the investigation on 1/25/2023, LPAs interviewed staff, reviewed children files, and received a copy of the children's roster.

During the course of the inspection, LPA contacted 10 parents to conduct parent interviews. Six parents from the toddler class were called. Two out of the six parents were able to be interviewed. One parent said they have witnessed their toddler child inside the preschool class and gave specific days their child attends. LPAs conducted a visit on the day the toddler attends and LPA did not observe their toddler or any other toddlers inside the preschool classroom or on the preschool play yard. Parent interviewed, stated never witnessing their child or children playing with older children on the play yard.

LPA contacted 4 preschool age parents and was able to interview 3 of the 4 parents. All preschool age parents that were interviewed stated they observed their child or children inside the preschool class and never inside the toddler classroom. LPAs did not observed any preschool age children inside the toddler classroom during the visits.

On 1/25/2023 LPAs interviewed five staff. All five staff stated they have never witness staff yelling at one another or at children. While at the facility, LPAs did not observed staff yelling. During parent interviews, all parents were satisfied with the care and supervision their child or children receives at the facility. One parent stated, they have nothing but positive things to say.

Based LPA observation on 1/25/2023 and on 2/9/2023, Staff interviews conducted on 1/25/2023, and parent interviews there was not enough evidence to substantiate the allegations that Staff yells at children in care and Staff commingle children of different age groups. Children were unable to be interviewed on 2/9/23.

This agency has investigated the complaint alleging Staff yells at children in care and Staff commingle children of different age groups; although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Notice of Site Visit was posted. The notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The licensee was provided a copy of their appeal right (LIC 9058 1/16) and their signature on this form acknowledges receipt of these rights. Exit interview was conducted.

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 02/09/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2023

LIC9099 (FAS) - (06/04)

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