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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371099
Report Date: 08/15/2025
Date Signed: 08/15/2025 01:57:45 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/25/2025 and conducted by Evaluator Soo Jin Jung
COMPLAINT CONTROL NUMBER: 06-CC-20250625135246
FACILITY NAME:MILESTONES ACADEMY CHILDCARE CENTER, INC.FACILITY NUMBER:
304371099
ADMINISTRATOR:GHARAVI, SAEIDEHFACILITY TYPE:
850
ADDRESS:23184 EL TORO FRONTAGE ROADTELEPHONE:
(949) 588-7000
CITY:LAKE FORESTSTATE: CAZIP CODE:
92630
CAPACITY:44CENSUS: 22DATE:
08/15/2025
UNANNOUNCEDTIME BEGAN:
01:20 PM
MET WITH:Facility Representative, Habibeh LahijaniTIME COMPLETED:
02:10 PM
ALLEGATION(S):
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Staff yelled at children in care
Staff did not provide adequate supervision to child in care
Staff did not maintain proper teacher-child ratios
INVESTIGATION FINDINGS:
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On 8/15/25, Licensing Program Analysts (LPAs) S. Jung and K. Trinh conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office. LPAs met with Facility Representative, Habibeh Lahijani, and explained the reason for the visit. LPAs were led on a tour of the facility and observed a total of 16 preschool children, six (6) toddler children, four (4) preschool staff, and one (1) toddler staff.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

(Go to Page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20250625135246
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: MILESTONES ACADEMY CHILDCARE CENTER, INC.
FACILITY NUMBER: 304371099
VISIT DATE: 08/15/2025
NARRATIVE
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(Page 2)

On 6/25/2025, the Orange County Regional Child Care Licensing Office received a complaint with three (3) allegations listed above: Reporting Party (RP) alleged that (1) staff yelled at children in care, (2) staff did not provide adequate supervision to child in care, and (3) staff did not maintain proper teacher-child ratios.

On 6/27/2025, LPA made an unannounced visit to the facility. LPA interviewed five (5) staff and five (5) children. Staff and children interviewed stated that staff do not yell at children. One out of five staff interviewed stated that there are times when staff have to raise their voices because the room gets loud. All staff interviewed stated that they provide supervision indoors and outdoors by spreading out throughout the classroom and playground to ensure that all children are being watched. All children interviewed stated that their teachers are always nearby when they are in the classroom or on the playground.

Parents interviewed did not provide any concern regarding the allegations. LPA conducted records reviews of staff sign in sheets and children's attendance sheets. Based on record reviews, LPA did not find any dates that the facility was operating out of ratio.

The Orange County Regional Child Care Licensing Office has investigated the complaint alleging (1) staff yelled at children in care, (2) staff did not provide adequate supervision to child in care, and (3) staff did not maintain proper teacher-child ratios: although the allegations may have happened or are valid, there was not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

No deficiencies cited and report was reviewed with the Facility Representative, Habibeh Lahijani.

Notice of Site Visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2