304371125-8-4-2025-06-CC-NKTN-DKWNZ9-20250826105356

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371125
Report Date: 08/04/2025
Date Signed: 08/04/2025 10:15:59 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/21/2025 and conducted by Evaluator Dean Thompson

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20250721144128

FACILITY NAME:	HERITAGE CHRISTIAN PRESCHOOL		FACILITY NUMBER:	304371125
ADMINISTRATOR:	BRAUN, WENDY		FACILITY TYPE:	850
ADDRESS:	22081 HIDALGO		TELEPHONE:	(949) 598-9166
CITY:	MISSION VIEJO	STATE: CA	ZIP CODE:	92691
CAPACITY:	68	CENSUS: 0	DATE:	08/04/2025
		UNANNOUNCED	TIME BEGAN:	09:45 AM
MET WITH:	Wendy Braun		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Licensee does not ensure all children enrolled have obtained all required immunization prior to enrollment
Licensee does not ensure all children's records maintained on site have required immunization records on file

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 07/22/2025. Upon arrival, LPA met with Director Wendy Braun, to deliver complaint findings. There were no children present during the visit.

A review of the facility personnel report Summary indicates all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Orange County Childcare Office received a complaint on 07/22/2025, with two allegations (1) Licensee does not ensure all children enrolled have obtained all required immunization prior to enrollment, and (2) Licensee does not ensure all children's records maintained on site have required immunization records on file.

Continue to Page 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 08/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 06-CC-20250721144128

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: HERITAGE CHRISTIAN PRESCHOOL	FACILITY NUMBER: 304371125
	VISIT DATE: 08/04/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Page 2

During the investigation LPA interviewed one staff, reviewed 20 children files, and obtained the facility roster.

Reporting Party (RP) alleges, Licensee does not ensure all children enrolled have obtained all required immunization prior to enrollment. On 07/22/2025, LPA interviewed staff #1 (S1). S1 stated there were 80 children enrolled for the 2024 -2025 school year and currently has 72 children enrolled for the 2025 - 2026 school year. S1 mentioned the preschool has been closed since July 11, 2025, for summer break and only one new family has enrolled in June 2025. S1 stated children enrolled must have updated immunization records prior to enrollment. On 07/22/2025, LPA reviewed 20 children files that were currently enrolled and attended Heritage Christian Preschool. During file reviews, LPA observed children enrolled had the required immunization records prior to enrollment. Based on documentation reviewed and interview with S1; there is not enough preponderance of evidence to prove the alleged violation did or did not occur.

Reporting Party (RP) alleges, Licensee does not ensure all children's records maintained on site have required immunization records on file. RP did not give specific names of children who were missing immunization records. On 07/22/2025, LPA interviewed staff #1 (S1). S1 stated all children enrolled have immunization records. S1 stated there were 80 children enrolled for the 2024 -2025 school year and currently has 72 children enrolled for the 2025 - 2026 school year. On 07/22/2025, LPA randomly reviewed 25 percent (20 children files) of the total enrollment for the 2024 – 2025 school year. LPA observed 25 percent of the children’s files reviewed had the required immunization records on file. Based on documentation reviewed and interview with S1; there is not enough preponderance of evidence to prove the alleged violation did or did not occur.

On 07/22/2025 and 07/25/2025, LPA conducted parent interviews via phone call. Out of 12 parents called, LPA was able to interview three parents. Parents interviewed did not divulge any information pertaining to the allegations.

Continue to page 3.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 08/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20250721144128

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: HERITAGE CHRISTIAN PRESCHOOL	FACILITY NUMBER: 304371125
	VISIT DATE: 08/04/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Page 3

Based on LPA observation, documentation reviewed, and interview with S1, there was not enough evidence to substantiate the allegations.

The Orange County Childcare Office has investigated the complaint alleging (1) Licensee does not ensure all children enrolled have obtained all required immunization prior to enrollment, and (2) Licensee does not ensure all children's records maintained on site have required immunization records on file: although the allegations may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Director Wendy Braun

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 08/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2025

LIC9099 (FAS) - (06/04)

Page: 3 of 3