304371125-3-5-2026-06-CC-NKTN-DS4W3P-20260312165617

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371125
Report Date: 03/05/2026
Date Signed: 03/05/2026 10:55:16 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/20/2026 and conducted by Evaluator Dean Thompson

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20260220112104

FACILITY NAME:	HERITAGE CHRISTIAN PRESCHOOL		FACILITY NUMBER:	304371125
ADMINISTRATOR:	BRAUN, WENDY		FACILITY TYPE:	850
ADDRESS:	22081 HIDALGO		TELEPHONE:	(949) 598-9166
CITY:	MISSION VIEJO	STATE: CA	ZIP CODE:	92691
CAPACITY:	68	CENSUS: 50	DATE:	03/05/2026
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Wendy Braun		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Facility has mold

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 02/25/2026. Upon arrival, LPA met with Director Wendy Braun, to deliver complaint findings. Director guided LPA on a tour of the facility. There were 50 children present during the visit with 10 staff.

A review of the facility personnel report Summary indicates all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Orange County Childcare Office received a complaint on 02/20/2026, with one allegation (1) Facility has mold.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260220112104

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: HERITAGE CHRISTIAN PRESCHOOL	FACILITY NUMBER: 304371125
	VISIT DATE: 03/05/2026

NARRATIVE

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During the investigation LPA toured the facility, interviewed three staff, interviewed co-complainant, and obtained the facility roster.

Reporting Party (RP) alleges, Facility has mold. On 2/25/2026 LPA interviewed co-complainant via telephone call. When co–complainant was asked how they were made of mold at the facility, co–complainant responded stating “they are assuming due to child #1 (C1) who attends preschool at the facility constantly being sick.” On 2/25/2026, LPA interviewed three staff. Staff interviewed stated they were never made aware of the facility having mold nor were there any concerns of mold being present. The facility didn't have any documentation available showing the facility had tested for mold. The department does not require childcare centers to conduct routine mold testing. LPA toured the facility on 2/25/2026 and on 3/5/2026 and while touring the facility, LPA did not observe any water damage, visible stains, or unusual smells. Based on observation while touring the facility, interviews with staff, parents, and co-complainant; there is not enough preponderance of evidence to prove the alleged violation did or did not occur.

On 02/27/2026, LPA contacted 10 parents via phone call. Out of 10 parents called, LPA was able to interview three parents. Parents interviewed did not divulge any information pertaining to the allegations.

Children were not interviewed during the investigation due to the nature of the allegation.

Based on LPA observation, interviews with staff, parents, and co–complainant there is not enough evidence to substantiate the allegation.

The Orange County Childcare Office has investigated the complaint alleging (1) Facility has mold: although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Director Wendy Braun.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026

LIC9099 (FAS) - (06/04)

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