<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371127
Report Date: 08/08/2025
Date Signed: 08/08/2025 03:46:47 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/27/2025 and conducted by Evaluator Dianna ValdezSantana
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250527102833
FACILITY NAME:EVELYNE LOBO VILLEGAS EARLY HEAD STARTFACILITY NUMBER:
304371127
ADMINISTRATOR:HERNANDEZ, SABRINAFACILITY TYPE:
830
ADDRESS:32204 DEL OBISPO STREETTELEPHONE:
(949) 661-5243
CITY:SAN JUAN CAPISTRANOSTATE: CAZIP CODE:
92675
CAPACITY:8CENSUS: 5DATE:
08/08/2025
UNANNOUNCEDTIME BEGAN:
02:20 PM
MET WITH:Facility Representative, Kimberly BatayolaTIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff do not keep the facility free of pests
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 8/8/2025 Licensing Program Analysts (LPAs) D. Valdez Santana and J. Carreiro made an unannounced visit to Evelyne Lobo Villegas Early Head Start for the purpose to deliver findings of a complaint received. Upon arrival, LPA was met by Facility Representative, Kimberly Batayola who was explained the reason for today’s visit. LPA was provided a tour of the facility and observed 4 Staff and 5 infant children present.
A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.
On 5/27/2025 a complaint was filed with the Licensing office stating, Staff do not keep the facility free of pests.
During the course of investigation, LPA interviewed 5 staff members and 1 parent. Children were not interviewed due to being nonverbal.
Page 1 of 3
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:

DATE: 08/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 06-CC-20250527102833
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: EVELYNE LOBO VILLEGAS EARLY HEAD START
FACILITY NUMBER: 304371127
VISIT DATE: 08/08/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
LPA also obtained a copy of the Children's Roster, Personnel Report, copy of a receipt for rodent traps, copy of staff emails and LPA took pictures of their cleaning checklists. LPA also obtained pictures from RP.

During staff interviews, all five staff disclosed seeing rodent droppings in the facility—in bathrooms, classrooms, nap areas, and near children’s chairs and beds. Staff #1 (S1) reported sightings since March, including hearing a rat and seeing a rodent run through the classroom during nap time. Staff are concerned about health risks, especially for infants crawling near droppings. Despite pest control visits, droppings persist, and efforts have been insufficient.

Staff #2 (S2) stated management has been trying to address the problem with traps, but droppings reappear regularly. S2 reported droppings near toilets, under furniture, and under children’s cots. Staff have heard rodents on the ceiling and seen rodents running through rooms. Peppermint oil was used to mask odors but was ineffective. Traps were too small for the “really big” rodents, and maintenance staff lack professional pest control expertise.

Staff #3 (S3) disclosed frequent sightings of droppings in multiple areas including kitchen and nap rooms and observed a rodent running fast through a classroom. Despite repeated reports to management and promises of pest control, measures taken have been ineffective. A rodent escaped from a trap, leaving blood behind, unsettling staff and children. Staff do not feel safe.

Staff #4 (S4) disclosed seeing droppings in several areas and multiple rodent sightings near the kitchen. S4 has seen a rodent at least 3 times. The first time it was going towards the kitchen, the second time it was coming out of the kitchen, the third time it was by the tables, and it ran to the dishwasher. A hole behind the dishwasher was identified as a rodent entry point. Traps were set, and blood was found on traps without capturing rodents. Droppings were recently observed.

Staff #5 (S5) disclosed droppings under the sink and in the bathroom but not near children. Maintenance regularly checks traps and vents but has not caught rodents. Droppings are intermittent. Staff promptly clean and sanitize areas when droppings are found. Staff raise concerns 1-2 times weekly, and management is aware. The rodent issue is ongoing.” Page 2 of 3.

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:

DATE: 08/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 06-CC-20250527102833
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: EVELYNE LOBO VILLEGAS EARLY HEAD START
FACILITY NUMBER: 304371127
VISIT DATE: 08/08/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
5 parents were called for interviews, 1 out of 5 parents interviewed did not make any disclosures about the facility.

LPA obtained 5 pictures, picture #1 showed rodent traps in front of a classroom door, picture #2 shows traps in the kitchen, picture #3 shows droppings on a blue rug, picture #4 shows a large rodent under the children’s table (zoomed in) and picture #5 shows a rodent under the children's table (zoomed out). LPA was also provided a copy of a receipt for “rat glue traps” dated 5/9/25 and a copy of an email from the facility to Terminx stating “I have a rodent issue at the center”

Based on interviews conducted and documents obtained, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division Section 101238 (a)(1) Buildings and Grounds, Type B is being cited on the attached LIC 9099D. Please refer to attached 9099D for documentation of deficiencies.


Exit interview was conducted. The Facility Representative was informed that the notice of site visit must be posted for 30 consecutive days. Appeal Rights were discussed and the facility representative was provided with a copy of the appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager at the address listed above.

Page 3 of 3. End of Report.
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:

DATE: 08/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 06-CC-20250527102833
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: EVELYNE LOBO VILLEGAS EARLY HEAD START
FACILITY NUMBER: 304371127
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/08/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/08/2025
Section Cited
CCR
101238(a)(1)
1
2
3
4
5
6
7
101238(a)(1) Buildings and Grounds: (a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors.(1)The licensee shall take measures to keep the center free of flies, other insects, and rodents. This requirement
1
2
3
4
5
6
7
The facility representative stated the rodent was caught & removed from the facility on 6/6/25. The entry point, the hole in room #2's kitchen was repaired. On 6/26/25, a non-student day staff deep cleaned the classroom. Staff stated they have not seen any evidence of pests anymore at the facility.
8
9
10
11
12
13
14
was not met as evidenced by: Based on staff interviews, 5 out of 5 staff disclosed there have been droppings at the facility in room #2. S4 started seeing a large rodent run through the classroom at least 3 times. This poses a potential health and safety risk to the children in care.

8
9
10
11
12
13
14
Facility also provided a copy of a pest control invoice dated 05/31/25. Monthly site inspections are being conducted by faciltiy staff.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Dianna ValdezSantana
LICENSING EVALUATOR SIGNATURE:

DATE: 08/08/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/08/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4