304371142-9-23-2022-06-CC-PMAA-CJQN62-20220929101021

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371142
Report Date: 09/23/2022
Date Signed: 09/23/2022 04:25:10 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/06/2022 and conducted by Evaluator Stella Gutierrez

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20220706170850

FACILITY NAME:	GUIDEPOST MONTESSORI FOOTHILL RANCH		FACILITY NUMBER:	304371142
ADMINISTRATOR:	LE SIEUR, DIANA		FACILITY TYPE:	850
ADDRESS:	26462 TOWNE CENTRE DRIVE		TELEPHONE:	(949) 340-1695
CITY:	FOOTHILL RANCH	STATE: CA	ZIP CODE:	92610
CAPACITY:	90	CENSUS: 64	DATE:	09/23/2022
		UNANNOUNCED	TIME BEGAN:	02:10 PM
MET WITH:	Renah Soliman, Director		TIME COMPLETED:	04:55 PM

ALLEGATION(S):

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Personal Rights - Child has had unexplained injuries while in care.

INVESTIGATION FINDINGS:

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On 09/23/2022 Licensing Program Analysts (LPAs), Stella Gutierrez and Romelia Castanon made an unannounced visit to Guidepost Montessori Foothill Ranch for the purpose of to deliver findings and conclude an investigation of a complaint for the above mention alleged allegation that was received on 07/06/2022. LPA was met by director, Renah Soliman who was explained the reason for today’s visit.
A review of the Facility Personnel Report Summary conducted on 09/23/2022 indicates all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 07/06/2022 a complaint was received of the allegation of personal rights- child has had unexplained injuries while in care at the facility on 06/24/2022. On 07/05/2022 LPA was able to interview reporting party who stated that child was picked up from the facility and the day after the parent observed a bump (the size of nickel) on the top of child’s head. Parent was unsure of where the bump came from nor received an incident report from the facility staff. Page 1 of 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Stella Gutierrez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/23/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 06-CC-20220706170850

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: GUIDEPOST MONTESSORI FOOTHILL RANCH	FACILITY NUMBER: 304371142
	VISIT DATE: 09/23/2022

NARRATIVE

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On 06/27/2022 the parent informed the facility director, at the time, Krista Bartolome about the bump and the director’s response was that the staff did not know of a bump or injury.

On 07/07/2022 LPA, Gutierrez conducted an investigation inspection at the facility. LPA interviewed 4 staff that interaction with the child in question. Director (Staff #1) stated that the facility staff took the appropriate steps to communicate any concerns of the child’s progress at the facility. All staff stated that all incidents regarding child#1 and injuries were communicated to parent/s. There were no disclosures by all staff interviewed of the child#1 sustaining a bump on head while in care on 06/24/2022.

On 07/07/2022 during the investigation LPA received documentation of communication regarding the child#1, incidents and past injuries. There was no incident provided on 06/24/2022, per director staff were not aware child#1 was injured as child#1 never disclosed an injury nor did staff view had child#1 had a head injury.

LPAs interviewed #5 of children who stated that ---if they get an Ouchy they tell the teacher who provides (Band-Aids) . LPA, Gutierrez was unable to interview Child #1 due to no longer attending the facility. LPA, Gutierrez requested an outside interview with Child #1 and LPA was unable to get consent for interview.

On 08/12/2022 through 08/25/2022 LPA conducted 05 parent interviews. There were no disclosures by 3 of the 5 parents interviewed. Parent #3 stated that they are happy with the facility although there were incidents of another child biting their child. One Parent stated that child would come home with splinters and that was the only concern, LPA informed parent she will investigate the matter.

On 09/23/2022 LPAs observed the play ground equipment. Full swing set and play ground climber was observed for possible splinter injures. Technical Violation to fix the equipment given today.

Based on interviews, records review and documents received the allegation of personal rights- Child has unexplained injuries while in care is deemed unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

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SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Stella Gutierrez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/23/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2022

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20220706170850

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: GUIDEPOST MONTESSORI FOOTHILL RANCH	FACILITY NUMBER: 304371142
	VISIT DATE: 09/23/2022

NARRATIVE
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32	Exit interview conducted and report was reviewed with the director Renah Soliman. Appeal Rights were discussed. The facility representative was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. Page 3 of 3

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Stella Gutierrez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/23/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2022

LIC9099 (FAS) - (06/04)

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