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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371142
Report Date: 07/05/2023
Date Signed: 07/05/2023 11:56:15 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/27/2023 and conducted by Evaluator Mila Quinto
COMPLAINT CONTROL NUMBER: 06-CC-20230427090602
FACILITY NAME:GUIDEPOST MONTESSORI FOOTHILL RANCHFACILITY NUMBER:
304371142
ADMINISTRATOR:SOLIMAN, RENAHFACILITY TYPE:
850
ADDRESS:26462 TOWNE CENTRE DRIVETELEPHONE:
(949) 340-1695
CITY:FOOTHILL RANCHSTATE: CAZIP CODE:
92610
CAPACITY:90CENSUS: 13DATE:
07/05/2023
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Sarah Kim Lee, Assistant DirectorTIME COMPLETED:
12:15 PM
ALLEGATION(S):
1
2
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5
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7
8
9
Staff handled daycare children in a rough manner.
Staff yells at daycare children.
INVESTIGATION FINDINGS:
1
2
3
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5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPA), Mila Quinto and Romy Castanon conducted an investigation visit to the facility to deliver the findings. Upon arrival, LPA met with Assistant Director, Sarah Kim Lee. There was a total of 13 preschool children with 3 staff members.

A review of facility Personnel Report Summary on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
Facility representative was reminded that all adults 18 and over responsible for administration or direct supervision of staff, persons who provides care and supervision to children, and staff who have contact with children, including employees and volunteers, must obtain a criminal record clearance or exemption, or transfer their existing clearance or exemption, prior to initial presence in a Child Care Center. A civil penalty of $100.00 minimum/day up to $500.00 maximum per day/per person will be assessed if this regulation is violated.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:

DATE: 07/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/05/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 06-CC-20230427090602
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: GUIDEPOST MONTESSORI FOOTHILL RANCH
FACILITY NUMBER: 304371142
VISIT DATE: 07/05/2023
NARRATIVE
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Page 2

The complainant alleged staff handled a child in a rough manner. According to the complainant, Staff 1 (S1) grabbed Child 2 (C2) by the arm and sat him down. During nap time, S1 sat C2 on the bed and S1 pushed C2 on the cot to lay down and threw C2’s blanket on top of child.

On 5/1/23, LPA interviewed 7 staff including the director. According to the director, it was brought to her attention on a complaint regarding S1. Director came to S1’s classroom to observe and did not see S1 mishandle a child. The 1 of 7 staff interviewed observed S1 shaking C2 by the arms and pushed forcefully on the bed. There were no disclosures from the 5 of 7 staff members.

On 5/1/23, LPA interviewed 5 preschool children. There were no disclosures from the 5 children interviewed.
On 6/9/13 and 6/13/23, LPA called 11 parents and interviewed 4 of the 11 parents. There were no disclosures made from the 4 parents interviewed. LPA did not receive a return call from the 7 parents.

Based on interviews conducted, the complainant alleged staff handled a child in a rough manner is found to be Substantiated. A substantiated finding means that the complaint is substantiated, and the allegation is valid because the preponderance of the evidence standard has been met.

The following violation was revealed and is being cited in accordance with California Code of Regulations, Title 22, Division 12, 101223(a)(1) Personal Rights. Please refer to attached 9099 (D).

The complainant alleged staff yells at daycare children. According to the complainant witnessed S1 yelling at children.

On 5/1/23, LPA interviewed 7 staff including the director. According to the director, it was brought to her attention on a concern regarding S1. Director came into the classroom to observe and did not witness S1yell at children. Director stated S1 is a new lead teacher and learning how to communicate with the children in the classroom. Staff 5 (S5) also stated a staff expressed concern regarding S1; however, S5 did not observe S1 yell at children during S5’s observation in the classroom. 3 of the 7 staff interviewed stated have heard S1 raise voice to the point of yelling at the daycare children.
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:

DATE: 07/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/05/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 06-CC-20230427090602
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: GUIDEPOST MONTESSORI FOOTHILL RANCH
FACILITY NUMBER: 304371142
VISIT DATE: 07/05/2023
NARRATIVE
1
2
3
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5
6
7
8
9
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12
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Page 3

On 5/1/23, LPA interviewed 5 preschool children. There were no disclosures from the 5 children interviewed.
On 6/9/13 and 6/13/23, LPA called 11 parents and interviewed 4 of the 11 parents. There were no disclosures made from the 4 parents interviewed. LPA did not receive a return call from the 7 parents.

Based on interviews conducted, the complainant alleged staff yells at daycare children is found to be Substantiated. A substantiated finding means that the complaint is substantiated, and the allegation is valid because the preponderance of the evidence standard has been met. The following violation was revealed and is being cited in accordance with California Code of Regulations, Title 22, Division 12, 101223(a)(1) Personal Rights. Please refer to attached 9099 (D).

Exit interview conducted and report was reviewed with the assistant director, Sarah Kim Lee. Appeal Rights and deficiencies were discussed. The facility representative was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:

DATE: 07/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/05/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 06-CC-20230427090602
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: GUIDEPOST MONTESSORI FOOTHILL RANCH
FACILITY NUMBER: 304371142
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/05/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/12/2023
Section Cited
CCR
101223(a)(1)
1
2
3
4
5
6
7
101223 Personal Rights(a)The licensee shall ensure that each child is accorded the... personal rights: (1)To be accorded dignity... personal relationships with staff...
This requirement is not met as evidenced by:
1
2
3
4
5
6
7
The assistant director stated S1 will received professional development training and coaching. Assistant Director will provide a copy of the agenda plan for S1's training.
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9
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12
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Based on interiview conducted staff, S1 was observed to handle a child in a rough manner. This poses an potential risk to children in care.
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9
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14
Type B
07/12/2023
Section Cited
CCR
101223(a)(1)
1
2
3
4
5
6
7
101223 Personal Rights(a)The licensee shall ensure that each child is accorded the... personal rights: (1)To be accorded dignity... personal relationships with staff...
This requirement is not met as evidenced by:
1
2
3
4
5
6
7
The assistant director stated S1 will received professional development training and coaching. Assistant Director will provide a copy of the agenda plan for S1's training.
8
9
10
11
12
13
14
Based on interviews conducted with staff, S1 was observed to yell at daycare children. This poses a potential risk to children in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:

DATE: 07/05/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/05/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/27/2023 and conducted by Evaluator Mila Quinto
COMPLAINT CONTROL NUMBER: 06-CC-20230427090602

FACILITY NAME:GUIDEPOST MONTESSORI FOOTHILL RANCHFACILITY NUMBER:
304371142
ADMINISTRATOR:SOLIMAN, RENAHFACILITY TYPE:
850
ADDRESS:26462 TOWNE CENTRE DRIVETELEPHONE:
(949) 340-1695
CITY:FOOTHILL RANCHSTATE: CAZIP CODE:
92610
CAPACITY:90CENSUS: 13DATE:
07/05/2023
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Sarah Kim Lee, Assistant DirectorTIME COMPLETED:
12:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff does not treat daycare child with dignity and respect.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPAs), Mila Quinto and Romy Castanon conducted an investigation visit to the facility to deliver the findings. Upon arrival, LPA met with Assistant Director, Sarah Kim Lee. Census was taken. There was a total of 13 preschool children with 3 staff members.
A review of facility Personnel Report Summary on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
Facility representative was reminded that all adults 18 and over responsible for administration or direct supervision of staff, persons who provides care and supervision to children, and staff who have contact with children, including employees and volunteers, must obtain a criminal record clearance or exemption, or transfer their existing clearance or exemption, prior to initial presence in a Child Care Center. A civil penalty of $100.00 minimum/day up to $500.00 maximum per day/per person will be assessed if this regulation is violated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:

DATE: 07/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/05/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 06-CC-20230427090602
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: GUIDEPOST MONTESSORI FOOTHILL RANCH
FACILITY NUMBER: 304371142
VISIT DATE: 07/05/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
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Page 2

The complainant alleged staff does not treat child with dignity and respect. According to the complainant, observed S1 ridicule Child 3(C3) for taking a book home. Complainant stated heard S1 say to C3, “why are taking a book home when you don’t know how to read".

On 5/1/23, LPA interviewed 7 staff including the director. S1 stated the older children can take home books and teachers will sign off. S1 denies not allowing a child to take a book home. There were no disclosures from the 6 staff interviewed.

On 5/1/23, LPA interviewed 5 preschool children. There were no disclosures from the 5 children interviewed.

On 6/9/13 and 6/13/23, LPA called 11 parents and interviewed 4 of the 11 parents. There were no disclosures made from the 4 parents interviewed. LPA did not receive a return call from the 7 parents.

Based on interviews conducted, the complainant alleged staff does not treat a child with dignity and respect is found to be unsubstantiated. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted and report was reviewed with the assistant director, Sarah Kim Lee. Appeal Rights and deficiencies were discussed. The facility representative was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:

DATE: 07/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/05/2023
LIC9099 (FAS) - (06/04)
Page: 6 of 6