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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371142
Report Date: 07/05/2023
Date Signed: 07/05/2023 11:52:56 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/05/2023 and conducted by Evaluator Mila Quinto
COMPLAINT CONTROL NUMBER: 06-CC-20230505094245
FACILITY NAME:GUIDEPOST MONTESSORI FOOTHILL RANCHFACILITY NUMBER:
304371142
ADMINISTRATOR:SOLIMAN, RENAHFACILITY TYPE:
850
ADDRESS:26462 TOWNE CENTRE DRIVETELEPHONE:
(949) 340-1695
CITY:FOOTHILL RANCHSTATE: CAZIP CODE:
92610
CAPACITY:90CENSUS: 13DATE:
07/05/2023
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Sarah Kim Lee, Assistant DirectorTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Child left with soiled diaper
As a mandated reporter, Director did not report incident to CPS
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs), Mila Quinto and Romy Castanon conducted an investigation visit to the facility to deliver the findings. Upon arrival, LPA met with Assistant Director, Sarah Kim Lee. Census was taken. There was a total of 13 preschool children with 3 staff members.
A review of facility Personnel Report Summary on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
Facility representative was reminded that all adults 18 and over responsible for administration or direct supervision of staff, persons who provides care and supervision to children, and staff who have contact with children, including employees and volunteers, must obtain a criminal record clearance or exemption, or transfer their existing clearance or exemption, prior to initial presence in a Child Care Center. A civil penalty of $100.00 minimum/day up to $500.00 maximum per day/per person will be assessed if this regulation is violated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:

DATE: 07/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/05/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20230505094245
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: GUIDEPOST MONTESSORI FOOTHILL RANCH
FACILITY NUMBER: 304371142
VISIT DATE: 07/05/2023
NARRATIVE
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The complainant alleged Child was left with soiled diaper. According to the complainant, Child 1 (C1) had severe diaper rash and observed C1 in pain during pick up. Complainant stated C1 develops diaper rash approximately 2 times per month.

On 5/1/23, LPA interviewed 6 staff including the director. According to the director, staff would help the younger children when using the restroom especially when the children are transitioning from the toddler classroom.
The 5 staff interviewed were consistent with director’s statement. One staff stated C1 is independent and vocal when needing help from a staff.

On 5/1/23, LPA interviewed 5 preschool children. There were no disclosures from the 5 children interviewed.
On 6/9/13 and 6/13/23, LPA called 11 parents and interviewed 4 of the 11 parents. There were no disclosures made from the 4 parents interviewed. LPA did not receive a return call from the 7 parents.

On 6/9/23, LPA conducted a phone interview with Parent 1(P1). According to P1, C1 is fully potty trained and will clean self after using the restroom. P1 stated there are no concerns with the school as C1 would inform staff if C1 needs assistance. C1 has not had diaper rash since C1 was in the toddler classroom.

Based on interviews conducted, the complainant alleged child was left with soiled diaper is found to be unsubstantiated. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

The complainant alleged; director did not report an incident to CPS. According to the complainant, facility not following policy as a mandated reporter due from a concern that was discussed.

On 5/1/23, LPA interviewed 6 staff including the director. According to the director, a parent has continued to request information on report made to CPS. However, director informed the parent, it is confidential when reporting to CPS and do not share this information. The director understands her role as a mandated reporter. The 5 staff members interviewed understand their role as a mandated reporter; there were no other disclosures from the staff members.
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:

DATE: 07/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/05/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20230505094245
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: GUIDEPOST MONTESSORI FOOTHILL RANCH
FACILITY NUMBER: 304371142
VISIT DATE: 07/05/2023
NARRATIVE
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Page 3

On 6/9/13 and 6/13/23, LPA called 11 parents and interviewed 4 of the 11 parents. There were no disclosures made from the 4 parents interviewed. LPA did not receive a return call from the 7 parents.

Based on interviews conducted, the complainant alleged director did not report an incident to CPS is found to be unsubstantiated. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted and report was reviewed with the assistant director, Sarah Kim Lee. Appeal Rights and were discussed. The facility representative was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:

DATE: 07/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/05/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3