304371142-7-5-2023-06-CC-PMAA-CTMMTB-20230711095318

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371142
Report Date: 07/05/2023
Date Signed: 07/05/2023 11:49:33 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/16/2023 and conducted by Evaluator Mila Quinto

COMPLAINT CONTROL NUMBER: 06-CC-20230516165029

FACILITY NAME:	GUIDEPOST MONTESSORI FOOTHILL RANCH		FACILITY NUMBER:	304371142
ADMINISTRATOR:	SOLIMAN, RENAH		FACILITY TYPE:	850
ADDRESS:	26462 TOWNE CENTRE DRIVE		TELEPHONE:	(949) 340-1695
CITY:	FOOTHILL RANCH	STATE: CA	ZIP CODE:	92610
CAPACITY:	90	CENSUS: 13	DATE:	07/05/2023
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Sara Kim Lee, Assistant Director		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

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Staff do not properly safeguard the facility grounds
Staff do not properly maintain the facility

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs), Mila Quinto and Romy Castanon conducted an investigation visit to the facility to deliver the findings. Upon arrival, LPA met with Assistant Director, Sarah Kim Lee. Census was taken. There was a total of 13 preschool children with 3 staff members.
A review of facility Personnel Report Summary on this date indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
Facility representative was reminded that all adults 18 and over responsible for administration or direct supervision of staff, persons who provides care and supervision to children, and staff who have contact with children, including employees and volunteers, must obtain a criminal record clearance or exemption, or transfer their existing clearance or exemption, prior to initial presence in a Child Care Center. A civil penalty of $100.00 minimum/day up to $500.00 maximum per day/per person will be assessed if this regulation is violated.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:	DATE: 07/05/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/05/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20230516165029

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: GUIDEPOST MONTESSORI FOOTHILL RANCH	FACILITY NUMBER: 304371142
	VISIT DATE: 07/05/2023

NARRATIVE

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The complainant alleged staff do not properly safeguard the facility grounds. According to the complainant, the doors are not always locked, and the facility has no clear fire drills or emergency plans in place.

On 5/22/2023, LPA interviewed 2 staff including the Director. According to the Director, the facility last conducted the emergency drill on 12/22/2022. The Director stated depending on the drill, each class is designated an area outside when doing the drill. The Director also stated the front door is always locked and parents must enter the key code to enter inside the facility. Staff 2 (S2) was consistent with director’s statement.

On 5/22/23, LPA interviewed 3 preschool children. The 3 preschool children stated they practice the emergency drill.

On 6/9/13 and 6/13/23, LPA called 11 parents and interviewed 4 of the 11 parents. There were no disclosures made from the 4 parents interviewed. LPA did not receive a return call from the 7 parents.

On 5/22/23, LPA reviewed the emergency drill log which indicated the last emergency drill conducted was on 12/22/2022. LPA observed upon entry to the facility, the door was locked, and staff unlocked the front door to gain entrance.

Based on interviews conducted, the complainant alleged staff do not properly safeguard the facility grounds found to be unsubstantiated. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

The complainant alleged staff do not properly maintain the facility. According to the complainant, there are plumbing issues with toilets not properly working, sinks not properly turning on and off and maintenance issues including leaking of the ceiling and doors.

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:	DATE: 07/05/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/05/2023

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20230516165029

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: GUIDEPOST MONTESSORI FOOTHILL RANCH	FACILITY NUMBER: 304371142
	VISIT DATE: 07/05/2023

NARRATIVE

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On 5/22/23, LPA interviewed 2 staff members including the Director. According to the Director, in March, there was a leak on the ceiling in the infant nap room. Director stated an incident report was sent to Licensing on 3/10/23. A work order was requested to have the celling fixed and mold was also tested. Director also addressed the plumbing issues in the preschool bathroom. Director stated children would put toys and paintbrush in the sink that would clog the toilet and/or sink. In this case, they would call Mr. Rooter to unclog the sink/toilet. There was no disclosure from the other staff member.

On 5/22/23, LPA interviewed 3 preschool children and no disclosures from the preschool children.

On 6/9/13 and 6/13/23, LPA called 11 parents and interviewed 4 of the 11 parents. There were no disclosures made from the 4 parents interviewed. LPA did not receive a return call from the 7 parents.

LPA reviewed the work order for repair. According to the receipt shows service was done on March 13, 2023.
Based on interviews conducted, the complainant alleged staff do not properly maintain the facility grounds found to be unsubstantiated. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted and report was reviewed with the assistant director, Sarah Kim Lee. Appeal Rights and deficiencies were discussed. The facility representative was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:	DATE: 07/05/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/05/2023

LIC9099 (FAS) - (06/04)

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