304371142-4-9-2025-06-CC-NKTN-DGEKY2-20250506081821

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371142
Report Date: 04/09/2025
Date Signed: 04/09/2025 02:52:23 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2025 and conducted by Evaluator Dean Thompson

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20250318132509

FACILITY NAME:	GUIDEPOST MONTESSORI FOOTHILL RANCH		FACILITY NUMBER:	304371142
ADMINISTRATOR:	ROUSH, JAIMEE		FACILITY TYPE:	850
ADDRESS:	26462 TOWNE CENTRE DRIVE		TELEPHONE:	(949) 340-1695
CITY:	FOOTHILL RANCH	STATE: CA	ZIP CODE:	92610
CAPACITY:	90	CENSUS: 36	DATE:	04/09/2025
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Lorine Mayra Barnabedapic		TIME COMPLETED:	03:05 PM

ALLEGATION(S):

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Staff yells at day care children

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 3/19/2025. Upon arrival LPA met with Head of School Lorine Mayra Barnabedapic, to deliver complaint findings. LPA toured the facility. LPA observed a total of 36 preschool age children with three preschool staff during nap time.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 3/18/2025, the Orange County Childcare Office received a complaint alleging (1) Staff yells at day care children.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 04/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20250318132509

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: GUIDEPOST MONTESSORI FOOTHILL RANCH	FACILITY NUMBER: 304371142
	VISIT DATE: 04/09/2025

NARRATIVE

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During the investigation, LPA interviewed five staff, interviewed four children, interviewed three parents, and obtained the facility roster.

Staff yells at day care children. On 3/18/2025, the reporting party (RP) mentioned a staff berating and yelling at a student. On 3/18/2025, LPA contacted the RP to gather more information. RP stated they did not witness the staff berating and yelling at the student but was made aware of the allege incident via Yelp review. On 3/19/2025, LPA interviewed five staff. Staff interviewed stated they have never berated or yelled at a child at Guidepost Montessori. Staff interviewed mentioned when dealing with children with disruptive behavior, they get on the child’s level, communicate with the child to see what the problem is, and sometimes involve parents to create a plan. On 3/19/2025, LPA interviewed four children. Children interviewed all stated they like coming to school and did not know what a loud voice sounds like. On 3/19/2025, LPA contacted the parent of child #2 (C2) involved in the allege incident. LPA was unable to interview C2 by means of C2 parent request.

On 3/28/2025, LPA contacted 10 parents via phone call. Out of 10 parents contacted, LPA was able to interview three parents. Parents interviewed did not divulge any information pertaining to the allegation.

Based LPA interviews with five staff, four children, and three parents, there was not enough evidence to substantiate the allegation.

The Orange County Childcare Office has investigated the complaint alleging (1) Staff yells at day care children: although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the facility representative Lorine Mayra Barnabedapic.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 04/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2025

LIC9099 (FAS) - (06/04)

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