<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371143
Report Date: 05/07/2026
Date Signed: 05/07/2026 10:51:59 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2026 and conducted by Evaluator Jessica Carreiro
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260407101442
FACILITY NAME:GUIDEPOST MONTESSORI FOOTHILL RANCHFACILITY NUMBER:
304371143
ADMINISTRATOR:RAPIEN, DORAFACILITY TYPE:
830
ADDRESS:26462 TOWN CENTRE DRIVETELEPHONE:
(949) 340-1695
CITY:FOOTHILL RANCHSTATE: CAZIP CODE:
92610
CAPACITY:54CENSUS: 16DATE:
05/07/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Director- Rapien, DoraTIME COMPLETED:
11:10 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff leave child in soiled diaper/clothes
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 5/7/2026, Licensing Program Analyst (LPA), Carreiro conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office. LPA met with the Director Rapien, Dora and explained the reason for the visit. LPA was led on a tour of the facility and observed a total of 16 children and 8 staff members.

A review of the Facility Personnel Report Summary on this date 5/7/2026 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

Continue to page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Jessica Carreiro
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20260407101442
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: GUIDEPOST MONTESSORI FOOTHILL RANCH
FACILITY NUMBER: 304371143
VISIT DATE: 05/07/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Page 2
On 4/7/2026, the Orange County Regional Child Care Licensing Office received a complaint with one allegation listed above: (1) Staff leave child in soiled diaper/clothes.

During the investigation, LPA interviewed eight (8) staff members and two (2) parents. Children were not interviewed due to the children being nonverbal. LPA also obtained a copy of the children’s roster, staff roster, and documents pertinent to the investigation. The LPA completed an observation and inspection on the inventory of diapers and clothes.

During the interviews, eight (8) out of eight (8) staff members stated that they do follow the policy procedure on diaper changing. Seven (7) out of eight (8) staff members stated that they change the infant’s diaper every 2 hours or as needed, and staff #1 stated that they change the infant’s diaper every 1 hour and half. LPA contacted eight (8) parents, only two (2) parents responded. All interviewed parents stated they did not have any concern related to the allegation.

During the visit on 4/9/2026, LPA observed the inventory of diapers and clothes in each classroom, and the LPA observed there were sufficient supplies of both diapers and clothes available.

LPA reviewed two children’s diaper logs, and the diaper logs indicate staff members change the infant’s diapers every 2 hours or as needed.

Based on the information gathered from LPAs’ interviews, observations, records, the preponderance of the evidence has not been met. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation of Staff leave child in soiled diaper/clothes, therefore, the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Appeal rights were given.

Exit interview conducted and report was reviewed with the Director Rapien, Dora.

End of report.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Jessica Carreiro
LICENSING EVALUATOR SIGNATURE:

DATE: 05/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2