304371170-9-17-2024-06-CC-JHAN-D9EVMQ-20240924163357

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371170
Report Date: 09/17/2024
Date Signed: 09/17/2024 02:01:10 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/25/2024 and conducted by Evaluator Sarah Garcia

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20240725163103

FACILITY NAME:	VILLAGE PRESCHOOL ACADEMY		FACILITY NUMBER:	304371170
ADMINISTRATOR:	VILLANUEVA-DIAZ, KAREN		FACILITY TYPE:	850
ADDRESS:	18052 IMPERIAL HWY		TELEPHONE:	(714) 993-3444
CITY:	YORBA LINDA	STATE: CA	ZIP CODE:	92886
CAPACITY:	99	CENSUS: 73	DATE:	09/17/2024
		UNANNOUNCED	TIME BEGAN:	12:45 PM
MET WITH:	Director, Karen Villanueva-Diaz		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff handled child in a rough manner

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 9/17/2024 at 12:45pm, Licensing Program Analyst (LPA), Sarah Garcia conducted an unannounced complaint inspection to deliver the findings for the above allegations. This is a continuation of the investigation initiated on 07/30/2024. Upon arrival, LPA met with Director, Karen Villanueva-Diaz. Director guided LPA on a walkthrough of the facility. Census was taken and LPA observed a total of 73 preschool children with 6 staff. A review of staff records on this date indicated that all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 07/25/24 alleging Staff handled child in a rough manner.On 7/26/24 LPA conducted an interview with Reporting Party (RP).

(Continue to page 2)

Unsubstantiated

Estimated Days of Completion: 60

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:	DATE: 09/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 06-CC-20240725163103

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: VILLAGE PRESCHOOL ACADEMY	FACILITY NUMBER: 304371170
	VISIT DATE: 09/17/2024

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

(Page 2)
During the investigation, LPA Garcia interviewed 8 staff, 4 children, 5 parents, and reviewed children’s roster, personnel report, parent handbook, 06/20/24 incident documentation, and class schedules.

During staff interviews on 07/30/24, LPA asked If staff observed any staff handling children in a rough manner. Staff 1 (S1) stated, “A staff that is not here anymore. I heard about certain things, but it wasn’t something I hadn’t seen directly…I do not remember when they were let go. It was a while ago. It wasn’t super recent.” Staff 2 (S2) stated, “We all kind of handle the children in a calm way. Like I said before assessing the situation in a tough way. We are all very similar, I think. The number one thing in my minds and the other teacher mind is the children and making sure they are okay.” Staff 3 (S3), Staff 4 (S4), Staff 5 (S5), Staff 8 (S8) stated, “No” when asked if they observed staff handling children in a rough manner.

Staff 6 (S6) staffed, “Not to my knowledge. I do not know if it was documented. There may have been documentation. I apologize. I am trying to remember. I did not write it, but I remember seeing it. I am sorry I am trying to recall.” Staff 7 (S7) stated, “None of those. We did get a report of a child, it was communication in the classroom of this is what is going on. That was brought up to our attention… We spoke with a teacher about what one teacher said and they are other. We did take notes. We try to take notes of anything that is reported to us. I would. It would be in the folders.”

When LPA asked about discipline policy, 8 out of 8 staff stated they redirect the children.

LPA reviewed documentation from an incident that occurred on 06/20/24 between S3 and a child. S3 told the child, “We don't hit teachers then she modeled by showing her hand and the smacking motion to her own hand."We don't do that, this hurts" she stated that she took in the back room to prevent him from hurting himself because he throws himself on the ground.” The document states, “S6 and S7 spoke to S3 about redirecting children when challenging behavior is occurring. We explained that we can remove toys if they are being used in unsafe ways but we added that we always give children the option to get a different toy or suggest a different activity. Additionally, S6 added that we must always be professional and mindful of our tone when speaking to children and staff.” The document was signed by S3, S6, and S7.

(continue to page 3)

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:	DATE: 09/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2024

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20240725163103

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: VILLAGE PRESCHOOL ACADEMY	FACILITY NUMBER: 304371170
	VISIT DATE: 09/17/2024

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

(Page 3)

During children’s interviews on 07/30/24, when LPA asked the children if a teacher ever yelled at your or your friend, Child 1 (C1) stated, “No.” Child 3 (C3) stated, “only one time” and when LPA asked if they remember when C3 said, “No.” LPA asked C3 how it made them feel and C3 said, “Sad.” When LPA asked who yelled at you, C3 stated, “S1.” Child 4 (C4) stated, “Yes,” when asked if a teacher yelled at them. LPA provided follow up questions like how it make them feel and C4 said, “Happy because I like my teachers.” LPA asked if C4 remembered who yelled at them and C4 asked what yelling is. LPA asked a second time if C4 had been yelled at by anyone or a teacher and C4 stated, “Nope.”

LPA Garcia contacted 5 parents. 3 out of 5 parents were interviewed and made no disclosures about the allegations. LPA attempted to contact 2 out of 5 parents but was unable to interview them.

Based on LPA observations, record review, and interviews, there is an insufficient amount of evidence to corroborate the allegations that staff handled child in a rough manner. Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore, the above allegation(s) is found to be UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with the Director Karen Villanueva-Diaz. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Appeal Rights were explained. The Director was provided a copy of appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of Report

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Sarah Garcia
LICENSING EVALUATOR SIGNATURE:	DATE: 09/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2024

LIC9099 (FAS) - (06/04)

Page: 3 of 3