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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371224
Report Date: 11/27/2023
Date Signed: 11/27/2023 03:07:44 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/01/2023 and conducted by Evaluator Araceli Bootorabi
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20230901104858
FACILITY NAME:KIDDIE ACADEMY OF SANTA ANAFACILITY NUMBER:
304371224
ADMINISTRATOR:SOLORIO, ALANNAHFACILITY TYPE:
850
ADDRESS:1345 NORTH GRAND AVENUETELEPHONE:
(714) 599-1783
CITY:SANTA ANASTATE: CAZIP CODE:
92701
CAPACITY:92CENSUS: 68DATE:
11/27/2023
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:TIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Day care children are not provided with alternate activities when awake during nap period
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) A. Bootorabi conducted an unannounced complaint investigation inspection on 09/07/2023. The purpose of today’s visit is for the delivery of findings.

Upon arrival, the LPA met with the Director, SOLORIO, ALANNAH, and informed the purpose of the today's visit.

Census: 5's Room: 7 children & 1 Staff / 4's Room: 17 Children & 2 Teachers / 3's Room 17 Children & 1 Staff/ 2's Room 19 Children & 3 Staff / Tots Room 8 Children & 1 Staff

The facility representative was reminded that all adults 18 and over, including employees and volunteers, except as specified in Health and Safety Code section 1596.871, must obtain a criminal record clearance or exemption, or transfer their existing clearance or exemption, prior to initial presence in a Child Care Center. A civil penalty of $100.00 minimum/day for a maximum of 5 days or, if the penalty is for a repeat violation, for a maximum of 30 days per person will be assessed if this regulation is violated.
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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Araceli Bootorabi
LICENSING EVALUATOR SIGNATURE:

DATE: 11/27/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/27/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 06-CC-20230901104858
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KIDDIE ACADEMY OF SANTA ANA
FACILITY NUMBER: 304371224
VISIT DATE: 11/27/2023
NARRATIVE
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On 09/11/2023 the complainant alleged that the day-care children are not provided with alternate activities when awake during nap period. The complainant stated they have witnessed children lying in their cots without alternative activities for excessive periods of time.

On September 07, 2023, LPA interviewed 7 staff members at the facility. 4 of 7 staff members mentioned they kept children in their cots during nap time but made no disclosures of alternative activities. 6 staff out of 7 staff disclosed keeping children on their cots during nap time even if they are not asleep. Throughout the interview process staff mentioned that they were under the impression that children laying on their cots awake or asleep is allowed for them to be in ratio during nap time and some staff mention that children are required to stay on their cots even if children refuse to sleep.

On September 07, 2023, LPA conducted interviews with 3 children. Three out of the three children interviewed on that date were assessed using a combination of color related questions and a truth/lie series. LPA attempted to interview 3 of 3 children but was not able to qualify any of the children due to children being nonverbal or limited vocabulary.

During the initial visit LPA requested an activity schedule for the classroom, the scheduled nap time begins is 12:30 pm – 3:00 pm in the 4's and 5's classroom .On September 07, 2023, LPA reviewed footage of 09/06/2023, of children in the classroom during nap time. The video footage showed two children C2 and C3. C2 was observed to be lying on their cot around 12 pm and lights were also observed to be off. C2 and C3 were observed to be awake and lying down on their cots during the napping period of 12:00 pm to 3 pm. LPA observed C2 getting up to use the restroom and then being redirected by the staff to their cot. C1 and C2 were not observed to be given an alternative activity while being on their cot or given the opportunity to leave their cot.

On 11/27/2023 the LPA discussed the time stamp of the video footage to confirm the time and date of the footage. It was observed on 11/27/2023 that the time of the live footage reflected the correct time and date. The director also mentioned that the time stamp is accurate and has not had issues before despite when there is a time change but outside of that the time matches the footage.

On November 27, 2023 the LPA observed children having lunch in the 5's and 4's room at the beginning of the tour. The 2's classroom had 16 sleeping children and 9 children doing alternative activities on a table. The 3's classroom had 17 children with 6 awake on their cots and 1 staff member. Nap time for the 3's
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SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Araceli Bootorabi
LICENSING EVALUATOR SIGNATURE:

DATE: 11/27/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/27/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 06-CC-20230901104858
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF SANTA ANA
FACILITY NUMBER: 304371224
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/27/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/27/2023
Section Cited
CCR
101223(a)(2)
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(2) To be accorded safe, healthful and comfortable accommodations ... to meet his/her needs.Based on LPA’s video observation of children being awake between 12 pm and 3pm on their cots without alternative activities and staff gesturing children to return to their cots after
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The director stated they had a meeting with staff and a trainings regarding nap ratios and alternative activities. The teachers know the nap ratios and know when to notify the director that additional staff is need to support the children in having an alternative activity.
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getting up to use the restroom, 5 out of 7 staff (S1,S3,S4,S5,S7)confirming they have children lay or sit on their cots during the nap period, the facility did not comply with the section cited above by means of not having comfortable accommodations to children who are not napping in the center during the facility’s rest period which poses a potential personal rights risk to children in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Araceli Bootorabi
LICENSING EVALUATOR SIGNATURE:

DATE: 11/27/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/27/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 06-CC-20230901104858
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KIDDIE ACADEMY OF SANTA ANA
FACILITY NUMBER: 304371224
VISIT DATE: 11/27/2023
NARRATIVE
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room begins at 12pm. At the end of the tour at 12:25 p.m the 4's and 5's classroom lights were off. The director mentions that upper management and her agreed that children will lay on their cots for a rest period for 1 - 1.5 hours until they are offered an alternative activity. It is also mentioned that the policy is specified of the required rest time in the parent handbook.

Based on LPA’s interviews conducted with the complainant, 7 staff members, and records reviewed of video footage the preponderance of evidence standard has been met; therefore, the above allegation of daycare children are not provided with alternate activities when awake during nap period is found to be SUBSTANTIATED.

An exit interview was conducted with Director, SOLORIO, ALANNAH. Notice of Site Visit was posted during the visit. The director was informed that the notice of the site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First-level appeals should be sent to the regional manager to the address listed above.
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Araceli Bootorabi
LICENSING EVALUATOR SIGNATURE:

DATE: 11/27/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/27/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 4