304371224-12-11-2023-06-CC-JHAN-CYNU67-20231219141749

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371224
Report Date: 12/11/2023
Date Signed: 12/11/2023 11:46:05 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/25/2023 and conducted by Evaluator Nguyen K Tran

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20231025093643

FACILITY NAME:	KIDDIE ACADEMY OF SANTA ANA		FACILITY NUMBER:	304371224
ADMINISTRATOR:	SOLORIO, ALANNAH		FACILITY TYPE:	850
ADDRESS:	1345 NORTH GRAND AVENUE		TELEPHONE:	(714) 599-1783
CITY:	SANTA ANA	STATE: CA	ZIP CODE:	92701
CAPACITY:	92	CENSUS: 39	DATE:	12/11/2023
		UNANNOUNCED	TIME BEGAN:	08:45 AM
MET WITH:	Alannah Solorio, Director		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Staff did not prevent child from wandering away from the classroom.
Staff made inappropriate comments about day care child in children’s presence.
Staff did not provide a safe environment for day care children.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Nguyen Nick Tran conducted an unannounced complaint inspection to interview staff and deliver the findings for the above allegations. This is a continuation of the investigation initiated on11/03/23. At 8:45am, LPA Tran met with Director Alannah Solorio, who guided LPA on tour of the facility. Census was taken and observed were 39 children and 9 staff members.

A review of the Facility Personnel Report Summary on 12/11/2023 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 11/02/2023, the Regional Office received a complaint with allegations alleging (1) Staff did not prevent child from wandering away from the classroom. (2) Staff made inappropriate comments about day care child in children’s presence. (3) Staff did not provide a safe environment for day care children.
(Continue next page)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Nguyen K Tran
LICENSING EVALUATOR SIGNATURE:	DATE: 12/11/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 06-CC-20231025093643

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF SANTA ANA	FACILITY NUMBER: 304371224
	VISIT DATE: 12/11/2023

NARRATIVE

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(Page 2 of Report)

During a confidential interview, it was reported that on 10/20/2023, Child #1 (C1) was observed wandering in the classroom during nap time while the teachers were in the classroom and was gone from the classroom's camera for about 10 minutes until C1 was brought back into the cot by the Director. Reporting Party (RP) also stated that Staff #1 (S1) on a separate occasion, made an inappropriate comment about C1 in regarding to C1's behavior in front of C1 and two other children; and on 10/24/2023, S1 was observed not redirecting C1 when C1 was on top of the classroom's table, but another staff redirected C1 to get down from the table.

During investigation, LPA reviewed camera footage on 11/02/2023 from 11:30 am-1pm of the classroom, where C1 attended. LPA also interviewed 6 staff members and 4 parents.

During record review, LPA could not review footage of classroom on 10/20/2023 and on 10/24/2023 since the facility camera only allows staff to review footage within 48 hours. On 11/03/23, LPA reviewed camera footage of the Twos classroom, between 11:30 am-1pm on 11/02/2023, and observed 5 teachers were supervising 18 children in the Twos classroom. At nap time, LPA observed teachers taking turns to redirect C1 to lay down on the cot. Teachers also were observed to allow space for C1 to calm down as they gave redirection to C1 every 3-5 minutes. C1 were observed walking around in the Twos classroom under direct supervision of the teachers. Due to the angle of the camera, the camera footage did not cover the whole classroom, and did not show the entrance of the classroom; therefore, there were moments, within 2-3 minutes, C1 were not in the video footage. LPA could not determine whether or not C1 walked out of the classroom just from looking at the camera footage. In this reviewed footage, LPA observed C1 attempted to climb on the table and teachers immediately redirect and prevent C1 to climb on the table.

During interviews, LPA interviewed 5 staff on 11/03/2023 and 1 staff on 12/11/2023, all interviewed staff denied C1 left the classroom without staff's supervision. Interviewed staff denied making any inappropriate comments about C1 to anyone and in front of any children. Interviewed staff stated C1 climbed on the table at times and staff would redirect C1 and help C1 to get down from the table safely as soon as possible. Interviewed staff denied witnessing any staff allowing any child climbing on top of the table for a period of time without redirection. All interviewed parents shared good feedback about the facility and has no concern related to the allegations. Children interviews were not conducted due to the children were too young to be interviewed. (Continue next page)

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Nguyen K Tran
LICENSING EVALUATOR SIGNATURE:	DATE: 12/11/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20231025093643

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF SANTA ANA	FACILITY NUMBER: 304371224
	VISIT DATE: 12/11/2023

NARRATIVE

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(Page 3 of Report)

Based on the information gathered from LPA interviews conducted with 6 staff and 4 parents, and record review of facility camera footage, there is insufficient evidence to corroborate the allegations that (1) Staff did not prevent child from wandering away from the classroom (2) Staff made inappropriate comments about day care child in children’s presence. (3) Staff did not provide a safe environment for day care children. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove (1) Staff did not prevent child from wandering away from the classroom. (2) Staff made inappropriate comments about day care child in children’s presence. (3) Staff did not provide a safe environment for day care children did or did not occur, therefore the allegations are unsubstantiated.

Appeal Rights were explained. The Director was provided a copy of appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Director Alannah Solorio.

(End of Report)

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Nguyen K Tran
LICENSING EVALUATOR SIGNATURE:	DATE: 12/11/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2023

LIC9099 (FAS) - (06/04)

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