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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371224
Report Date: 05/22/2025
Date Signed: 05/22/2025 03:56:03 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/13/2025 and conducted by Evaluator Aiddee Nunez
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250313102608

FACILITY NAME:KIDDIE ACADEMY OF SANTA ANAFACILITY NUMBER:
304371224
ADMINISTRATOR:SOLORIO, ALANNAHFACILITY TYPE:
850
ADDRESS:1345 NORTH GRAND AVENUETELEPHONE:
(714) 599-1783
CITY:SANTA ANASTATE: CAZIP CODE:
92701
CAPACITY:92CENSUS: 67DATE:
05/22/2025
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Assistant Director, Daniela ValladolidTIME COMPLETED:
04:10 PM
ALLEGATION(S):
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Staff do not ensure responsible parties are notified of incidents.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Aiddee Nunez conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 3/18/2025. Upon arrival, LPA met with Assistant Director, Daniela Valladolid and informed the director the purpose of the visit is to deliver complaint findings. Census was taken and observed a total of 67 children and 9 staff members.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 3/13/24 the Orange County Child Care Office received a complaint alleging (1) Staff do not ensure responsible parties are notified of incidents. Reporting Party (RP) stated Many complaints, incidents go unreported. Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 06-CC-20250313102608
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KIDDIE ACADEMY OF SANTA ANA
FACILITY NUMBER: 304371224
VISIT DATE: 05/22/2025
NARRATIVE
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During the investigation, LPA inspected the facility, interviewed 13 staff members, 6 children, 3 parents, and obtained a copy of the personnel report, children’s rosters, and the facility's parent handbook.

During staff interviews, 13 out of 13 staff members stated that when a child gets injured, they will write a written report and will provide it to the parents. 11 staff members stated if there’s a complaint, they will notify the director. Director stated she will address a concern and try to resolve it. If Director is unable to resolve it, Director will talk to upper management. If they are unhappy with Director, Director will give them the cooperate Corporation number. During the staff interviews, 13 out of 13 staff members also confirmed that there was no electricity at the facility on March 13, 2025. Director stated the following: On 3/13/25 at 6:30am Director came in, and there was no electricity power. Director checked the Edison’s website and saw that there was a power outage. Director stated the power had been out since 5:30am and it would be restored by 3 pm. On 3/21/25,LPA reviewed the facility file and confirmed the Department did not receive any Unusual Incident Report from the facility reporting the “Out of Electricity” incident. Director confirmed that she did not report this unusual incident to Licensing Office as required by Title 22 Reporting Requirements.

On 5/14/2025, LPA was able to interview 3 parents, and the 3 parents did not have any concern regarding the allegations.

Based on information gathered from LPA’s interviews and record reviews, the preponderance of evidence standard has been met, therefore the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 & Chapter 1, Section 101212(d)(1)(C) Reporting Requirements is being cited; see LIC 9099D.

Exit interview was conducted, and report was reviewed and discussed with the Director, Elaina Estrada. Notice of Site Visit was posted during the visit. The facility representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100 per day. The facility was provided a copy of their appeal rights (LIC 9058 12/15) and their signature on this form acknowledges receipt of these rights.

Page 2 of 2

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 06-CC-20250313102608
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF SANTA ANA
FACILITY NUMBER: 304371224
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/22/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/05/2025
Section Cited
CCR
101212(d)(1)(C)
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(d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. a written report containing the information specified in (d)(2) below shall be submitted to the Department within 7 days:Any unusual incident that threatens the physical or emotional health or safety of any child.
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Per Assistant Director, they will continue to report UIR to the licensing office. The director will write a written statement and send it to the LPA by the POC due date.
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Based on records review and staff interviews, there was a power outage on 3/13/25 from 5:30 am to about 11:45 am and Director failed to report it to the Department as required. This poses a potential risk to the health, safety, or personal rights of children in care.


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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2025
LIC9099 (FAS) - (06/04)
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