304371224-2-13-2026-06-CC-NKTN-DRLNCJ-20260224092045

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371224
Report Date: 02/13/2026
Date Signed: 02/13/2026 12:34:35 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/26/2025 and conducted by Evaluator Dean Thompson

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20251226142029

FACILITY NAME:	KIDDIE ACADEMY OF SANTA ANA		FACILITY NUMBER:	304371224
ADMINISTRATOR:	ESTRADA, ELAINA		FACILITY TYPE:	850
ADDRESS:	1345 NORTH GRAND AVENUE		TELEPHONE:	(714) 599-1783
CITY:	SANTA ANA	STATE: CA	ZIP CODE:	92701
CAPACITY:	92	CENSUS: 53	DATE:	02/13/2026
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Elaina Estrada		TIME COMPLETED:	12:45 PM

ALLEGATION(S):

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(1) Staff did not assist day care child with toileting
(2) Staff spoke inappropriately to a day care child
(3) Staff did not provide adequate supervision, resulting in unexplained injuries to a day care child
(4) Staff did not call a day care child by her name
(5) Staff do not ensure children's belongings are kept clean and sanitary

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 12/30/2025. Upon arrival, LPA met with Director Elaina Estrada, to deliver complaint findings. Director guided LPA on a tour of the facility. LPA observed 53 preschool age children with eight preschool age staff.

During the inspection it was determined the facility is operating within its licensed capacity and within compliance of staffing ratios on today’s date 02/13/2026. A review of the facility personnel report Summary indicates all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 02/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20251226142029

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF SANTA ANA	FACILITY NUMBER: 304371224
	VISIT DATE: 02/13/2026

NARRATIVE

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The Orange County Childcare Office received a complaint on 12/26/2025, with six allegations (1) Staff did not assist day care child with toileting, (2) Staff spoke inappropriately to a day care child, (3) Staff did not provide adequate supervision, resulting in unexplained injuries to a day care child, (4) Staff did not call a day care child by her name, and (5) Staff do not ensure children's belongings are kept clean and sanitary.

During the investigation LPA interviewed the Reporting Party (RP) three staff, interviewed three parents, reviewed Incident/Accident Reports, reviewed Health Checklist, and Biting Report.

Reporting Party (RP) alleges Staff did not assist day care child with toileting. RP stated child #1 (C1) had two accidents while at school. RP stated staff were reminded to give C1 reminders to use the restroom. RP mentioned not knowing the names of the staff that were reminded to give C1 reminders. On 12/30/2025 LPA interviewed three staff. One staff member stated they were informed to give C1 reminders after C1 had accidents. Another staff member stated they were not informed to give C1 reminders to use the restroom. On 02/06/2026, LPA contacted 11 parents via phone call. Out of 11 parents called, LPA was able to interview three parents. Parents interviewed did not divulge any information pertaining to the allegation, staff did not assist day care child with toileting. Based on the information gathered during interviews with RP, staff, and parents, there is not enough preponderance of evidence to prove the alleged violation did or did not occur.

Reporting Party (RP) alleges Staff spoke inappropriately to a day care child. RP mentioned while having a conversation with staff #1 (S1) while C1 was present, the conversation was not positive. RP stated C1 was asked a question by S1 that was inappropriate. RP stated there were no witnesses to the conversation. On 12/30/2025 LPA interviewed S1. S1 stated there was never an inappropriate conversation. On 02/06/2026, LPA contacted 11 parents via phone call. Out of 11 parents called, LPA was able to interview three parents. Parents interviewed did not divulge any information pertaining to the allegation, Staff spoke inappropriately to a day care child. Based on the information gathered during interviews with RP, S1, and parents, there is not enough preponderance of evidence to prove the alleged violation did or did not occur.

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SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 02/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 6

Control Number 06-CC-20251226142029

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF SANTA ANA	FACILITY NUMBER: 304371224
	VISIT DATE: 02/13/2026

NARRATIVE

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Reporting Party (RP) alleges Staff did not provide adequate supervision, resulting in unexplained injuries to a day care child. RP stated child #2 (C2) has been bit twice. RP stated the bite did not break skin. On 12/30/2025, LPA reviewed the Biting Report provided by the child care center. The Biting Report reads “no broken Skin.” The Biting Report also gives an explanation as to when the biting occurred and how the biting occurred. The Biting Report mentioned children were separated immediately. The Biting Report was signed by both the teacher and family member of C2. On 02/06/2026, LPA contacted 11 parents via phone call. Staff stated they were in ratio when the incident happened. Out of 11 parents called, LPA was able to interview three parents. Parents interviewed did not divulge any information pertaining to the allegation, Staff did not provide adequate supervision, resulting in unexplained injuries to a day care child. Based on the information gathered during interviews with RP, S1, and parents, there is not enough preponderance of evidence to prove the alleged violation did or did not occur.

Reporting Party (RP) alleges Staff did not call a day care child by her name. RP stated staff has been asked twice to call C1 by their full name and to not use nicknames. On 12/30/2025 LPA interviewed three. One staff mentioned staff were informed to call C1 by their full name. All three staff interviewed mentioned that since they were informed to call C1 by their full name, they’ve done so. LPA contacted 11 parents via phone call. Out of 11 parents called, LPA was able to interview three parents. Parents interviewed did not divulge any information pertaining to the allegation, Staff did not call a day care child by her name. Based on the information gathered during interviews with RP, staff, and parents, there is not enough preponderance of evidence to prove the alleged violation did or did not occur.

Reporting Party (RP) alleges Staff do not ensure children's belongings are kept clean and sanitary. During staff interviews, staff mentioned there is a washer and dryer present inside the staff lounge. Staff mentioned if children forget their bedding, extra bedding is available and washed daily. Staff also mentioned children clothing is sometimes washed if the children have accidents. LPA contacted 11 parents via phone call. Out of 11 parents called, LPA was able to interview three parents. Parents interviewed did not divulge any information pertaining to the allegation, Staff do not ensure children's belongings are kept clean and sanitary. Based on the information gathered during interviews with RP, staff, and parents, there is not enough preponderance of evidence to prove the alleged violation did or did not occur.

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SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 02/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2026

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20251226142029

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KIDDIE ACADEMY OF SANTA ANA	FACILITY NUMBER: 304371224
	VISIT DATE: 02/13/2026

NARRATIVE

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Children were not interviewed during this investigation.

Based on LPA observation, documentation reviewed, interviews with RP, staff and parents, there was not enough evidence to substantiate the allegations.

The Orange County Childcare Office has investigated the complaint alleging (1) Staff did not assist day care child with toileting, (2) Staff spoke inappropriately to a day care child, (3) Staff did not provide adequate supervision, resulting in unexplained injuries to a day care child, (4) Staff did not call a day care child by her name, and (5) Staff do not ensure children's belongings are kept clean and sanitary: although the allegations may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation are UNSUBSTANTIATED.

In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Director Elaina Estrada.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:	DATE: 02/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2026

LIC9099 (FAS) - (06/04)

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