304371231-12-11-2023-06-CC-MMAE-CZAV9B-20240108151405

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371231
Report Date: 12/11/2023
Date Signed: 12/11/2023 04:25:36 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/20/2023 and conducted by Evaluator Nguyen K Tran

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20231120160242

FACILITY NAME:	HAPPY FACE CHILDCARE AND PRESCHOOL INC.		FACILITY NUMBER:	304371231
ADMINISTRATOR:	AGREDA, FLOR ADRIANA		FACILITY TYPE:	850
ADDRESS:	1110 N. TUSTIN ST.		TELEPHONE:	(714) 366-4956
CITY:	ORANGE	STATE: CA	ZIP CODE:	92867
CAPACITY:	57	CENSUS: 28	DATE:	12/11/2023
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Adriana Agreda, Director		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Licensee does not ensure staff are in good physical health at all times.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Nguyen Nick Tran conducted an unannounced complaint inspection to interview staff and deliver the findings for the above allegation. This is a continuation of the investigation initiated on11/21/23. At 1pm, LPA Tran met with Director Adriana Agreda, who guided LPA on tour of the facility. Census was taken and observed were 22 preschool children and 6 toddlers were supervised by 6 staff members.

A review of the Facility Personnel Report Summary on 12/11/2023 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 11/20/2023, the Regional Office received a complaint with allegation alleging Licensee does not ensure staff are in good physical health at all times.
(Continue next page)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Nguyen K Tran
LICENSING EVALUATOR SIGNATURE:	DATE: 12/11/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20231120160242

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: HAPPY FACE CHILDCARE AND PRESCHOOL INC.	FACILITY NUMBER: 304371231
	VISIT DATE: 12/11/2023

NARRATIVE

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(Page 2 of Report)

During a confidential interview, Reporting Party suspected that Child #1 (C1) may have gotten a communicable disease from a facility staff.

During investigation, LPA also interviewed 4 staff members and 3 parents. LPA also reviewed facility's Staff Attendance policy.

During interviews, interviewed staff denied having any symptoms of the disease. Interviewed staff stated if they are not feeling well, they can inform the Director via email and take a day off. Staff also are to show documentation of a doctor's visit or doctor's note prior to returning to work. If staff develops illnesses or show symptoms of illnesses while being at work, Director will send the staff home as soon as possible.

During record reviews, LPA verified that facility's Staff Attendance policy states that staff are to submit evidence verifying the reason for staff's absence.

Based on the information gathered from LPA interviews conducted with 5 staff and 3 parents, and record review of facility's Staff Attendance policy, there is insufficient evidence to corroborate the allegation that Licensee does not ensure staff are in good physical health at all times. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove Licensee does not ensure staff are in good physical health at all times did or did not occur, therefore the allegation is unsubstantiated.

Appeal Rights were explained. The Director was provided a copy of appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Director Adriana Agreda.

(End of Report)

SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Nguyen K Tran
LICENSING EVALUATOR SIGNATURE:	DATE: 12/11/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2023

LIC9099 (FAS) - (06/04)

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