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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371231
Report Date: 02/08/2024
Date Signed: 02/08/2024 11:58:16 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/01/2024 and conducted by Evaluator Dean Thompson
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240201163437
FACILITY NAME:HAPPY FACE CHILDCARE AND PRESCHOOL INC.FACILITY NUMBER:
304371231
ADMINISTRATOR:AGREDA, FLOR ADRIANAFACILITY TYPE:
850
ADDRESS:1110 N. TUSTIN ST.TELEPHONE:
(714) 366-4956
CITY:ORANGESTATE: CAZIP CODE:
92867
CAPACITY:57CENSUS: 34DATE:
02/08/2024
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Adriana AgredaTIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Facility staff speaks inappropriately to children in care
Facility staff handles children in a rough manner
Unqualified staff providing care for children in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst's (LPA's) Thompson and Jung conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 2/6/2024. Upon arrival LPA met with Director Adriana Agreda, to deliver complaint findings. LPA toured the facility. LPA observed a total of 26 preschool children along with 4 staff and 8 toddler children with 2 toddler staff.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 2/1/2024 the Orange County Child Care Office received a complaint alleging (1) Facility staff speaks inappropriately to children in care, (2) Facility staff handles children in a rough manner, and (3) Unqualified staff providing care for children in care.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 02/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/08/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20240201163437
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: HAPPY FACE CHILDCARE AND PRESCHOOL INC.
FACILITY NUMBER: 304371231
VISIT DATE: 02/08/2024
NARRATIVE
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The Reporting Party (RP) mentioned they have observed a staff member speak inappropriately to children and handle children in a rough manner for not listening. Per the RP, the staff would often tell children to shut up and to sit down. The RP also stated if the children did not listen, the staff member would sometimes force them to sit by grabbing their arm and making them sit. Lastly, RP mentioned assistants with no units provide supervision and care to 10 or more children (not napping).

During the investigation, LPA conducted interviews with the reporting party, staff, children, and parents.

On 2/5/2024 LPA interviewed RP. RP mentioned observing a staff speak inappropriately to children but wasn’t sure when the alleged incident occurred. RP stated the staff member would say “this kid is not listening” and would sometimes scream at all the children inside classroom #4. When RP was asked about children being handled in a rough manner. RP mentioned witnessing the staff tap a child on top of the head with their finger. RP stated there were no other witnesses to the incident other than themselves and didn’t have a date when the alleged incident occurred. RP stated assistants are being left alone to provide care without a qualified teacher present. RP stated they did not have the dates when the alleged incident occurred and did not want to provide names of any witnesses.

Title 22 California Code of Regulations-101216.1 Teacher Qualification & Duties

101216.1 Teacher Qualification & Duties: To be a fully qualified teacher, a teacher shall have one of the following: Twelve post-secondary semester or equivalent quarter units in early childhood education or child development completed, with passing grades, at an accredited or approved college or university; The units specified shall include courses that cover the general areas of child growth and development, or human growth and development; child, family and community, or child and family; and program/curriculum.

On 2/6/2024 LPA conducted an unannounced visit. LPA observed seven preschool age staff present inside the childcare center and reviewed their staff files. Inside classroom #2 LPA observed one teacher and one assistant with 10 toddler children. Staff present inside the toddler classroom were qualified. Inside classroom #3, LPA observed one teacher and one assistant with 9 preschool age children. Staff present inside classroom #3 were qualified. Inside classroom #4, LPA observed one teacher and one assistant with 10 preschool age children. Staff present inside classroom# 4 were qualified. Inside classroom #5, LPA observed one teacher with 10 preschool age children. Teacher present inside classroom #5 is qualified.

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SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 02/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/08/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20240201163437
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: HAPPY FACE CHILDCARE AND PRESCHOOL INC.
FACILITY NUMBER: 304371231
VISIT DATE: 02/08/2024
NARRATIVE
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On 2/6/2024 LPA conducted interviews with six staff members. All six staff members stated they have never spoken to or handled any children in a rough manner and have never witnessed other staff members doing so. Teachers interviewed stated they have never witnessed assistants caring for children alone. Assistants interviewed stated they have never been left alone to care for children.

On 2/6/2024 LPA conducted interviews with preschool age children. Three out of five children were qualified to be interviewed. Children interviewed did not divulge any information pertaining to the alleged incidents.

On 2/7/2024 LPA conducted parent interviews. LPA contacted 21 parents via phone call. 10 out of 21 parents were able to be interviewed. Parents interviewed did not divulge any information pertaining to the alleged incidents.

Based on LPA observation, interviews with reporting party, staff, children, and parents, there was not enough evidence to substantiate the alleged allegations. The Orange County Child Care Office has investigated the complaint alleging (1) Facility staff speaks inappropriately to children in care, (2) Facility staff handles children in a rough manner, and (3) Unqualified staff providing care for children in care. Although the allegations may have happened or are valid, there is not enough preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.


In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.

Exit interview conducted and report was reviewed with Director Adriana Agreda.

Notice of Site Visit was provided to Director Adriana Agreda and posted on. The notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The director was provided a copy of their appeal right (LIC 9058 1/16) and their signature on this form acknowledges receipt of these rights. Exit interview was conducted.
SUPERVISORS NAME: Judy Hanson
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 02/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/08/2024
LIC9099 (FAS) - (06/04)
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