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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371231
Report Date: 06/12/2024
Date Signed: 06/12/2024 10:34:31 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/03/2024 and conducted by Evaluator Nguyen K Tran
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20240403112839
FACILITY NAME:HAPPY FACE CHILDCARE AND PRESCHOOL INC.FACILITY NUMBER:
304371231
ADMINISTRATOR:AGREDA, FLOR ADRIANAFACILITY TYPE:
850
ADDRESS:1110 N. TUSTIN ST.TELEPHONE:
(714) 366-4956
CITY:ORANGESTATE: CAZIP CODE:
92867
CAPACITY:57CENSUS: 39DATE:
06/12/2024
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Adriana Agreda, DirectorTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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Staff are not meeting children's toileting needs.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Nguyen Nick Tran and LPA Alma Castro conducted an unannounced complaint inspection to deliver the findings for the above allegation. This is a continuation of the investigation initiated on 04/11/2024. At 8:30am, LPAs met with Director Adriana Agreda, who guided LPA on tour of the facility. Census was taken and observed were 29 preschool children and 10 toddlers were supervised by 6 staff members.

A review of the Facility Personnel Report Summary on 06/12/2024 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 04/03/2024, the Regional Office received a complaint with allegation alleging Staff are not meeting children's toileting needs.
(Continue next page)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Nguyen K Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20240403112839
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: HAPPY FACE CHILDCARE AND PRESCHOOL INC.
FACILITY NUMBER: 304371231
VISIT DATE: 06/12/2024
NARRATIVE
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(Page 2 of Report)

During investigation, LPA interviewed 7 staff members and 4 parents. LPA also reviewed facility's diaper log and child's files..

During interviews, all interviewed staff stated they check diapers every 1-2 hours and document when they change the child's diaper. If there is any concern, staff will document the concerns in the facility's note book, inform Director and parent will be notified depending on the severity of the concern. When interviewed, Staff #1 (S1) stated S1 informed C1's representative during pick up that C1 had just woken up and had a full diaper. S1 asked C1's guardian to wait a few minutes while S1 changed C1's diaper, and was asked by C1's guardian not to change C1's diaper due to C1's guardian was in a hurry. C1's guardian asked S1 to give C1's guardian a clean diaper and the guardian will change diaper for C1. All interviewed parents provided positive feedback about the facility and had no concerns related to the allegations.

During record review, LPA reviewed child #1's and child #2's files, there were notes that C1 arrived to the facility with a full diaper and that C2 kept having bathroom accidents although C2 was already potty trained. Staff also has notes about frequent diaper changes, periodically ranging from 1.5 to 2 hours throughout the day for C1 and notes regarding C2's bathroom incidents in order to communicate with C1's and C2's guardian.

Based on the information gathered from LPA interviews conducted with 7 staff and 4 parents, record review of children's files, and facility's diaper log/notes, there is insufficient evidence to corroborate the allegations that Staff are not meeting children's toileting needs. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove Staff are not meeting children's toileting needs. There is also not a preponderance of evidence that the allegations did or did not occur, therefore the allegations are unsubstantiated.

Appeal Rights were explained. The Director was provided a copy of appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Director Adriana Agreda.
(End of Report)
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Nguyen K Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2