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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371231
Report Date: 03/24/2026
Date Signed: 03/24/2026 12:36:40 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/22/2026 and conducted by Evaluator Long Pham
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260122164917
FACILITY NAME:HAPPY FACE CHILDCARE AND PRESCHOOL INC.FACILITY NUMBER:
304371231
ADMINISTRATOR:AGREDA, FLOR ADRIANAFACILITY TYPE:
850
ADDRESS:1110 N. TUSTIN ST.TELEPHONE:
(714) 366-4956
CITY:ORANGESTATE: CAZIP CODE:
92867
CAPACITY:57CENSUS: 41DATE:
03/24/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Director Agreda Flor Adriana TIME COMPLETED:
10:20 PM
ALLEGATION(S):
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Staff handled a day-care child in a rough manner resulting in injury.
INVESTIGATION FINDINGS:
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On March 24, 2026, at 9:05am, Licensing Program Analyst (LPA) Long Pham conducted an unannounced complaint inspection for the purpose of delivering findings. Upon arrival, LPA met with the director Agreda Flor Adriana and was led on a tour of the facility. LPA observed a total of 31 preschool children and 10 toddlers with 9 staff. This is a continuation of a complaint inspection initiated on 01/28/2026.
A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 01/22/2026, the Orange County Child Care Office received a complaint alleging Staff handled a day-care child in a rough manner resulting in injury.
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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:

DATE: 03/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20260122164917
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: HAPPY FACE CHILDCARE AND PRESCHOOL INC.
FACILITY NUMBER: 304371231
VISIT DATE: 03/24/2026
NARRATIVE
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The Reporting Party (RP) stated that on Tuesday 01/20/2026, RP observed the child #6 (C6)’s ear to be very bruised along with a bump, and that C6’s wrist was red as well. RP further reported that C6 disclosed that Staff #1 (S1) grabbed C6’s hand in a rough manner trying to pull C6 back and caused C6 to hit C6’s ear on the door.

During the investigation, LPA toured the facility, reviewed the video footage, and obtained pertinent documents. LPA also conducted interviews with the Reporting Party, 5 Staff Members, 5 Parents, and 5 Children.

Regarding the allegation of “Staff handled a day-care child in a rough manner resulting in injury.”

During the physical plant inspection today,1/28/2026, LPA reviewed the video footage. However, the footage was too blurry to clearly observe the interaction between S1 and C6.

During the staff interview, 5 out of 5 staff denied the allegation of Staff handled a day-care child in a rough manner resulting in injury. All staff stated that they never touch or grab the children in care when they are not following directions and rules. When children are misbehaving, staff will redirect them to do a different activity that the children like. S1 stated that S1 never pulls, grabs, or pushes C6 under any circumstance.

During the parent interview, all 5 interviewed parents did not divulge any information pertaining to the allegation or express any concerns regarding the care of the children.



During the children interview, all 5 children did not disclose any information pertaining to the allegation.

Based on LPA’s observations, interviews, and records review, the preponderance evidence of Staff handled a day-care child in a rough manner resulting in injury has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:

DATE: 03/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20260122164917
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: HAPPY FACE CHILDCARE AND PRESCHOOL INC.
FACILITY NUMBER: 304371231
VISIT DATE: 03/24/2026
NARRATIVE
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Exit interview was conducted and report was reviewed with the facility representative Agreda Flor Adriana.

Notice of Site Visit was posted during the visit. The facility representative was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.

Appeal Rights were explained. The facility representative was provided with a copy of the appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of Report.

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:

DATE: 03/24/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3