304371231-5-7-2026-06-CC-TNGN-DU2NZM-20260513105433

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371231
Report Date: 05/07/2026
Date Signed: 05/07/2026 03:29:38 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2026 and conducted by Evaluator Long Pham

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20260312115713

FACILITY NAME:	HAPPY FACE CHILDCARE AND PRESCHOOL INC.		FACILITY NUMBER:	304371231
ADMINISTRATOR:	AGREDA, FLOR ADRIANA		FACILITY TYPE:	850
ADDRESS:	1110 N. TUSTIN ST.		TELEPHONE:	(714) 366-4956
CITY:	ORANGE	STATE: CA	ZIP CODE:	92867
CAPACITY:	57	CENSUS: 40	DATE:	05/07/2026
		UNANNOUNCED	TIME BEGAN:	02:20 PM
MET WITH:	Director Agreda Flor Adriana		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Staff forces children to sleep.
Staff yells at children in care.

INVESTIGATION FINDINGS:

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On May 07, 2026, at 2:20pm, Licensing Program Analyst (LPA) Long Pham conducted an unannounced complaint inspection for the purpose of delivering findings. Upon arrival, LPA met with the Director Agreda Flor Adriana and was led on a tour of the facility. LPA observed a total of 12 toddlers, 28 preschool children, and 6 staff. This is a continuation of a complaint inspection initiated on 03/16/2026.

A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

On 03/12/2026, the Orange County Child Care Office received a complaint alleging (1) Staff forces children to sleep and (2) Staff yells at children in care.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:	DATE: 05/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260312115713

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: HAPPY FACE CHILDCARE AND PRESCHOOL INC.	FACILITY NUMBER: 304371231
	VISIT DATE: 05/07/2026

NARRATIVE

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Reporting Party (RP) stated that RP observed Staff #5 (S5) pushed child #1 (C1) back down to sleep when C1 did not want to sleep. The RP also reported that RP observed S5 was frequently yelling at children in care. The RP expressed concern for the children’s safety and well-being.

During the investigation, LPA toured the facility, interviewed 5 staff, 5 children, 5 parents, the Reporting Party, and reviewed pertinent documents.

Regarding the allegation of “Staff forces children to sleep.”

During the staff interview, 5 out of 5 staff denied the allegation of “Staff forces children to sleep.” Staff #1 (S1), staff #2 (S2), staff #3 (S3), staff #4 (S4) stated that they had never seen S5 force C1 to sleep or any children to sleep, and S5 rarely comes to the classrooms during nap time to supervise the children. S5 stated that “S5 never forces C1 to go back to sleep”. All 5 staff stated they only redirect the children to do a different activity whenever the children don’t want to sleep; they never pull, touch, grab or push the children at all.

During the physical plant inspection today, 03/16/2026, LPA didn’t observe any staff or S5 forces any children to sleep.

Regarding the allegation of “Staff yells at children in care.”

During the staff interview, 5 out of 5 staff denied the allegation of “Staff yells at children in care.” Staff #1 (S1), staff #2 (S2), staff #3 (S3), staff #4 (S4) stated that they had never observed S5 yells at children in care. S5 stated that S5 never yells at children in care. All 5 staff stated they never yell at any children in care, and all stated that they talk to the children softly. Plus, they only speak English to the children and never in a different language.
During the physical plant inspection today, 03/16/2026, LPA didn’t observe any staff or S5 yells at children in care.

During the children interview, all 5 interviewed children did not disclose any information pertaining to the allegations.

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:	DATE: 05/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2026

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260312115713

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: HAPPY FACE CHILDCARE AND PRESCHOOL INC.	FACILITY NUMBER: 304371231
	VISIT DATE: 05/07/2026

NARRATIVE

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During the parent interview, all 5 interviewed parents did not divulge any information pertaining to the allegations or express any concerns regarding care of the children.

Based on LPA’s observations, and interviews, the preponderance evidence of (1) Staff forces children to sleep and (2) Staff yells at children in care has not been met. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are Unsubstantiated.

Exit interview was conducted and report was reviewed with the facility representative Agreda Flor Adriana.

Notice of Site Visit was posted during the visit. The facility representative was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.

Appeal Rights were explained. The facility representative was provided with a copy of the appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of Report.

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:	DATE: 05/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2026

LIC9099 (FAS) - (06/04)

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