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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371231
Report Date: 05/13/2026
Date Signed: 05/13/2026 03:45:58 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2026 and conducted by Evaluator Long Pham
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260319154102
FACILITY NAME:HAPPY FACE CHILDCARE AND PRESCHOOL INC.FACILITY NUMBER:
304371231
ADMINISTRATOR:AGREDA, FLOR ADRIANAFACILITY TYPE:
850
ADDRESS:1110 N. TUSTIN ST.TELEPHONE:
(714) 366-4956
CITY:ORANGESTATE: CAZIP CODE:
92867
CAPACITY:57CENSUS: 36DATE:
05/13/2026
UNANNOUNCEDTIME BEGAN:
02:45 PM
MET WITH:Director Agreda Flor AdrianaTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Licensee is not properly addressing the infestation of cockroaches in the facility.
INVESTIGATION FINDINGS:
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On May 13, 2026, at 2:45pm, Licensing Program Analyst (LPA) Long Pham conducted an unannounced complaint inspection for the purpose of delivering findings. Upon arrival, LPA met with the Director Agreda Flor Adriana and was led on a tour of the facility. LPA observed a total of 9 toddlers, 27 preschool children, and 6 staff. This is a continuation of a complaint inspection initiated on 03/24/2026.

A review of the Facility Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 03/19/2026, the Orange County Child Care Office received a complaint alleging Licensee is not properly addressing the infestation of cockroaches in the facility.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20260319154102
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: HAPPY FACE CHILDCARE AND PRESCHOOL INC.
FACILITY NUMBER: 304371231
VISIT DATE: 05/13/2026
NARRATIVE
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Reporting Party (RP) stated that there have been ongoing issues of cockroaches in all the classrooms at the center. The RP stated that you can find them in the main kitchen crawling on plates and in the kitchen cabinets; including in the various preschool classrooms, in the infant and toddler rooms behind the fridge, around the table where staff feed the children in the infant and toddler rooms, and over by the infant changing table.

During the investigation, LPA toured the facility, interviewed 5 staff, 5 children, 5 parents, the reporting party, and reviewed pertinent documents.

Regarding the allegation of “Licensee is not properly addressing the infestation of cockroaches in the facility.”

During the physical plant inspection today, 03/24/2026, LPA didn’t observe any cockroaches or insects in the facility.



During the staff interview, 4 out of 5 staff denied the allegation of “Licensee is not properly addressing the infestation of cockroaches in the facility.” Staff #1 (S1), staff #3 (S3), staff #4 (S4), and staff # (S5) stated that they had never seen any cockroaches, ants, or small insects in the classrooms, behind the refrigerator, inside the kitchen or by the infant changing table. All 5 staff stated that they sanitize the furniture, equipment and toys as needed. Each staff member has an assigned chores each day. Staff write down the date and initial on the checklist which is located on the refrigerator inside the kitchen after they finish their assigned chores.

During the children interview, all 5 interviewed children did not disclose any information pertaining to the allegation.

During the parent interview, all 5 interviewed parents did not divulge any information pertaining to the allegation or express any concerns regarding care of the children.



Based on LPA’s observations, and interviews, the preponderance evidence of Licensee is not properly addressing the infestation of cockroaches in the facility has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 06-CC-20260319154102
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: HAPPY FACE CHILDCARE AND PRESCHOOL INC.
FACILITY NUMBER: 304371231
VISIT DATE: 05/13/2026
NARRATIVE
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Exit interview was conducted and report was reviewed with the facility representative Agreda Flor Adriana.

Notice of Site Visit was posted during the visit. The facility representative was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100.

Appeal Rights were explained. The facility representative was provided with a copy of the appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

End of Report.

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Long Pham
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3