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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371234
Report Date: 07/30/2025
Date Signed: 07/30/2025 11:40:09 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/15/2025 and conducted by Evaluator Cynthia Sun
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250515141003
FACILITY NAME:GUIDEPOST MONTESSORI AT LAS FLORESFACILITY NUMBER:
304371234
ADMINISTRATOR:BEYDOUN, MAHAFACILITY TYPE:
830
ADDRESS:28672 DEERPATHTELEPHONE:
(949) 339-2010
CITY:RANCHO STA MARGARITASTATE: CAZIP CODE:
92688
CAPACITY:36CENSUS: 24DATE:
07/30/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Assistant Director, Constance ZhangTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Daycare child sustained unexplained injuries while in care.
INVESTIGATION FINDINGS:
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On 7/30/2025 Licensing Program Analyst (LPA) Cynthia Sun conducted a visit at 9:00 am to deliver the finding for the complaint allegation of a daycare child sustained unexplained injuries while in care. This complaint investigation was initiated on 5/20/2025. LPA met with Assistant Director, Constance Zhang at another facility 304371142 to provide a report for facility 304371234 that closed in the end of June 2025. There were 12 Infants with 4 staff and 12 Toddlers with 3 staff children were playing with classroom toys and staff was supervising children.
A review of the Facility Personnel Report Summary on 07/30/2025 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.
On 05/15/2025, the Orange County Child Care Office received a complaint alleging daycare child sustained unexplained injuries while in care.

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Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 06-CC-20250515141003
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: GUIDEPOST MONTESSORI AT LAS FLORES
FACILITY NUMBER: 304371234
VISIT DATE: 07/30/2025
NARRATIVE
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During the investigation, LPA interviewed three (3) staff members, six (6) parents, and reviewed records which include Child Care Roster, Emergency Response Referral Information, and Child #1 (C1)’s Accident or Interaction Reports (2/17/25, 2/18/25, 3/11/25, 3/12/25, 3/13/25, 3/21/25, 3/26/25, 3/31/25, 5/7/25, and 5/9/25).

During the staff interviews, three (3) out of three (3) staff interviewed stated they did not know that C1 had a cut on C1’s hand. Staff #1 (S1) and Staff #2 (S2) stated C1’s parent (P1) mentioned cut on C1’s hand (S1 and S2 were not sure on date). S2 stated C1 did not have any cut on their palm while in care. S2 stated P1 told S1 about C1 having an injury on top of C1’s fingers on the left hand and P1 showed S1 a picture. S2 reported that P1 thought it was a marker mark, so P1 tried to rub it and then P1 noticed it was not a marker mark”. S2 stated S2 was in the classroom with S1 and C1 for most of the day and did not notice C1 crying that day. C1 is usually very quiet. S2 keeps an extra eye on C1 because C1 is so quiet. C1 has very little language. C1 usually points to what C1 wants. S2 stated S2 did not see the mark until the next day in person and described that S2 observed there were two dark marks on C1’s two fingers, and C1 was not complaining of pain. All three interviewed staff stated they saw marks on C1’s hands when P1 showed them a photo taken from the cell phone. Facility did not provide an Accident or Interaction Report for C1 for scratch on hand.

LPA interviewed parent #2 (P2) after picking up C1, while P2 was in facility’s parking lot, P2 and P1 noticed a burnt mark on one of C1’s middle finger. P2 stated P2 thought it was a gray marker mark and then P2 and P1 wiped C1 hand with a napkin and realized it was a burnt mark. P1 took a picture to come back into the facility to show the staff while C1 stayed inside the car with P2 because C1 might get fussy going in and out of car seat. P1 provided LPA photo stamped dated May 14, 2025, at 5:37 PM.

On 5/15/25, LPA attempted to interview 7 parents, however only 6 parents were available for interviews. The 6 parents were satisfied with the facility, and the 6 parents did not make any disclosure regarding the above allegations.

On 5/20/25 LPA conducted an observation of the facility infant, toddler classrooms and playgrounds. LPA did not observe anything that could have caused the injury to C1. Classrooms were clean, well-organized, toys and materials were in their appropriate place on shelves and items were stored in classroom closets. The only object plugged into the walls was the classroom walkie-talkie charger and it was away from children’s reach.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 06-CC-20250515141003
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: GUIDEPOST MONTESSORI AT LAS FLORES
FACILITY NUMBER: 304371234
VISIT DATE: 07/30/2025
NARRATIVE
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LPA also observed the outdoors playground and materials. LPA did not find anything in the playground that could cause harm or burnt children. LPA also observed staff moving throughout playground with children.

During record reviews, LPA reviewed the electronic time in and out sheet of C1 on 05/14/25, photos submitted by P1, Child Protective Service (CPS) report, and Orange County Sheriff Department (OCSD)’s report. The reviewed electric time in an out sheet for C1 indicated C1 was released to parents on 5/14/2025 at 5:34 PM. The reviewed photos submitted by P1, with time stamp 5/14/2025 5:37 PM, revealed dark marks on C1’s fingers, The marks on C1’s hand appeared to be a little darker than other parts of C1’s hand due to photograph angle. A different (close-up) photograph provided by P1 shows C1’s hands where C1’s fingers show to have smaller darker areas close to the fingernails. The reviewed CPS report indicated “the allegation of Physical Abuse to the child, by the unknown, was determined to be inconclusive”. The reviewed OCSD report DR#25-01282 indicated the allegations of child abuse are inconclusive.

Based on LPAs observations, interviews and record reviews, the preponderance evidence of daycare child sustained unexplained injuries while in care has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted and report was reviewed with Assistant Director. Notice of Site Visit was posted and must remain posted for 30 days. Failure to comply with the posting requirements shall result in an immediate civil penalty of $100.

Appeal Rights were explained. The Director was provided with a copy of the appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. All appeals must be in writing and received by the Regional Office within 15 business days. First level appeals should be sent to the regional manager to the address listed above.

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SUPERVISORS NAME: Thuy Ho
LICENSING EVALUATOR NAME: Cynthia Sun
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3