304371247-9-19-2023-06-CC-PMAA-CVWSTH-20230922140930

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371247
Report Date: 09/12/2023
Date Signed: 09/19/2023 04:54:33 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/12/2023 and conducted by Evaluator Araceli Bootorabi

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20230712100845

FACILITY NAME:	MILESTONES MONTESSORI OF LAKE FOREST		FACILITY NUMBER:	304371247
ADMINISTRATOR:	PATOPOFF, JAMIE		FACILITY TYPE:	850
ADDRESS:	23222 LAKE CENTER DRIVE		TELEPHONE:	(949) 830-9999
CITY:	LAKE FOREST	STATE: CA	ZIP CODE:	92630
CAPACITY:	189	CENSUS: 43	DATE:	09/12/2023
		UNANNOUNCED	TIME BEGAN:	08:35 AM
MET WITH:	Jamie P		TIME COMPLETED:	10:15 AM

ALLEGATION(S):

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Facility staff do not maintain proper staff-child ratios
Facility staff did not implement proper general sanitation procedures
Staff use common washcloths

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Araceli Bootorabi conducted an unannounced complaint investigation inspection on 07/19/2023. Upon arrival, the LPA met with the Director, PATOPOFF, JAMIE, and informed the purpose of today’s visit.

The facility representative was reminded that all adults 18 and over working or volunteering in the facility, except as specified in Health and Safety Code section 1596.871, must obtain a criminal record clearance or exemption, or transfer their existing clearance or exemption, prior to the initial presence in a licensed Family Child Care Home. A civil penalty of $100.00 minimum/day for a maximum of 5 days or, if the penalty is for a repeat violation, for a maximum of 30 days per person will be assessed if this regulation is violated.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Araceli Bootorabi
LICENSING EVALUATOR SIGNATURE:	DATE: 09/12/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 06-CC-20230712100845

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MILESTONES MONTESSORI OF LAKE FOREST	FACILITY NUMBER: 304371247
	VISIT DATE: 09/12/2023

NARRATIVE

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Allegations: Facility staff do not maintain proper staff-child ratios.

On 07/14/2023 the LPA interviewed the reporting party (RP). The RP alleged that the facility did not maintain staff and child ratios. During the interview, the RP stated that they were left out of the teacher-child ratio on 7/7/2023. The RP stated being left with the children alone numerous times but was unable to provide specific dates. The RP also stated they were with another teacher with more than 24 children but did not provide a name or state staff.

On 07/19/2023 LPA interviewed 8 staff members at the facility. 8 of 8 staff members stated they have never been left out of the teacher-staff ratio. The director stated that if a staff is going to be out, she will cover, the floater will cover, or the Irvine location will assist.

On 7/19/2023 LPA obtained copies of teacher files, clock-in and out information for staff, and sign-in sheets for the children who were in attendance on 7/6/2023, 7/7/2023, and 7/12/2023. The LPA identified that there was enough staff to care for children sign-in. The LPA received a declaration from the director on 8/2/2023 stating that classrooms are never left out of the ratio and the director stated on 9/12/2023 staff are never left out of the ratio in their classrooms and playground.

On 07/19/2023 during LPAs visit there was Yellow Room - 12 children - 2 Adults / Orange Room - 18 Children - 2 Adult / Red Room - 13 Children - 2 Teachers

and on 08/17/2023 there were

Red 12 Students & 2 Teachers / Orange 11 Students and 1 Teacher / Yellow 11 Students and 1 Teacher

the facility was within the ratio.

Based on staff interviews, record review and a census taken on 7/19/2023, 8/17/2023, 9/12/2023 by LPA. The allegation the facility staff do not maintain proper staff-child ratios may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Araceli Bootorabi
LICENSING EVALUATOR SIGNATURE:	DATE: 09/12/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 06-CC-20230712100845

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MILESTONES MONTESSORI OF LAKE FOREST	FACILITY NUMBER: 304371247
	VISIT DATE: 09/12/2023

NARRATIVE

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Allegations #2: Facility staff did not implement proper general sanitation procedures.

On 07/14/2023 the LPA interviewed the reporting party (RP). The RP alleged that the facility did not maintain proper general sanitation procedures. The RP stated the school was filthy, no specifics provided. The RP stated that the school did not clean during an outbreak of hand foot and mouth.

The LPA interviewed 8 staff on 7/19/2023. 8 of 8 staff confirmed that they were provided sufficient cleaning products to maintain their classroom clean throughout the day and at the end of the day. 3 of 8 staff stated what they did differently when hand foot and mouth outbreaks occurred. S1 stated they came in during the weekend to clean and disinfect areas. S5 stated they cleaned and washed items every day during the outbreak. S6 stated they did not share toys during outdoor activities with other classrooms to prevent the spread.

LPA received a copy of an invoice on 8/2/2023 for the cleaning completed in July 2023 for the facility. The LPA also reviewed a janitorial invoice for the facility for the month of July. LPA received a declaration stating someone came in to clean and disinfect after the hand foot and mouth outbreak. The declaration states that S1 disinfected classrooms on June 30, 2023, and came in on Saturday, July 1, 2023, to disinfect classrooms and outdoor areas. On 09/12/2023 the director also stated that the school cleaned playground structures, door handles, and log-in computers. LPA provided a consultation on reporting requirements for outbreaks.

LPA toured the facility ground on 7/19/2023, 8/17/2023 and 9/12/2023. The indoor classrooms were observed to be clean, safe, and in good repair.

Based on staff interviews and record review, the allegation the facility staff did not implement proper general sanitation procedures may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

Allegation #3: Staff uses common washcloths.

LPA interviewed RP on 7/19/2023 and the RP stated the facility uses common wash clothes to clean spills on the ground and clean surfaces. The RP stated that the clothes were dirty and not white anymore. The RP stated that the washcloths were not clean or sanitary.
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SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Araceli Bootorabi
LICENSING EVALUATOR SIGNATURE:	DATE: 09/12/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2023

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 06-CC-20230712100845

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE CO CHILD CARE, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: MILESTONES MONTESSORI OF LAKE FOREST	FACILITY NUMBER: 304371247
	VISIT DATE: 09/12/2023

NARRATIVE

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LPA interviewed 8 of 8 staff on 7/19/2023. 8 of 8 staff made no disclosure of having to only use the wash clothes during hours of operation or while cleaning their classroom. 1 of 8 staff stated that clothes are used to observe spills and washed daily. 8 of 8 staff mentioned using paper towels to clean and disinfect during interviews. The director stated on 9/12/2023 that each classroom has a container with a label marked "dirty" or "clean" for staff to use. The director also stated that they wash them daily.

LPA tour classrooms on 7/19/2023 and observed wash clothes that were stated by staff to be used to absorb spills made daily. LPA also observed paper towels in the classroom dispensary on 9/12/2023

LPA received a copy of an invoice for janitorial supplies on 8/3/2023 for May 2023 and March 2023. LPA observed cleaning solutions stored in classrooms on 9/12/2023 and the paper towel dispensary stocked indoors and outdoors.

Based on staff interviews and record review, the allegation the staff uses common washcloths may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

The exit interview was conducted with Director, Jamie P. A notice of the Site Visit was posted during the visit. The director was informed that the notice of the site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. The director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First-level appeals should be sent to the regional manager at the address listed above.

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SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Araceli Bootorabi
LICENSING EVALUATOR SIGNATURE:	DATE: 09/12/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2023

LIC9099 (FAS) - (06/04)

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