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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371247
Report Date: 06/03/2024
Date Signed: 06/03/2024 02:33:41 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/15/2024 and conducted by Evaluator Cindy Nguyen
COMPLAINT CONTROL NUMBER: 06-CC-20240415141901
FACILITY NAME:MILESTONES MONTESSORI OF LAKE FORESTFACILITY NUMBER:
304371247
ADMINISTRATOR:PATOPOFF, JAMIEFACILITY TYPE:
850
ADDRESS:23222 LAKE CENTER DRIVETELEPHONE:
(949) 830-9999
CITY:LAKE FORESTSTATE: CAZIP CODE:
92630
CAPACITY:189CENSUS: 79DATE:
06/03/2024
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Director, Jamie PatopoffTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Day care staff didn't properly supervise children in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Cindy Nguyen conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 04/18/2024. Upon arrival LPA met with the Director, Jamie Patopoff who accompanied LPA on a tour of the facility. LPA observed 8 napping toddlers with one staff member and 71 napping preschool age children with 5 staff members. A review of staff criminal records indicates all facility staff or individuals who require caregiver background checks have received a criminal record clearance or exemption and a child abuse index clearance.

On 04/15/2024 a complaint was filed with the Department alleging that day care staff didn’t properly supervise children in care. During the investigation, LPA conducted interviews with the reporting party, 3 staff members, 5 parents, obtained facility children's roster, reviewed parent handbook, incident reports and two children’s files. LPA did not interview children due to age, limited vocabulary and did not qualify for interview. Continued on 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Cindy Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20240415141901
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: MILESTONES MONTESSORI OF LAKE FOREST
FACILITY NUMBER: 304371247
VISIT DATE: 06/03/2024
NARRATIVE
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Page 9099C

Complainant alleged that a child has been bitten six times within one year by the same child. LPA interviewed the complainant on 04/16/2024, who stated that the facility has taken the proper protocol for the incident. Complainant stated they were notified that the bitter’s last day of the program was 04/19/2024.

During staff interviews, all the staff interviewed stated that the facility is always within compliance of supervision regulations. Staff #2 (S2) stated S2 has 9 children together in the playground, Child#1 (C1) and Child #2 (C2) were fighting over a shopping cart, S2 was going toward the children, but didn’t get there in time to prevent the bite from happening. Staff #1 (S1) stated Child #1 (C1) is no longer enrolled at the facility. The facility re-enrolled C1 back in November 2023 when C1 turned two in the preschool license. Since C1 returned there were two biting incidents, one with Child #2 (C2) and another one is with a Child #3 (C3). S1 stated the facility had meetings with parents of both children, and dis-enrolled the biter from the program.

On 04/22/2024, LPA conducted parent interviews. LPA called 8 parents and 5 of the parents called were able to be interviewed. Parents interviewed did not express any information pertaining to the allegation.

Based on LPA observations, document reviews and interviews conducted, the preponderance of evidence that day care staff didn’t properly supervise children in care was not met, therefore, the above allegation is found to be UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted with Director, Jamie Patopof. Notice of Site Visit was posted during the visit. Director was informed that the notice of site visit must be posted for 30 consecutive days. Failure to post will result in civil penalties of $100. Director was provided a copy of their appeal rights (LIC 9058 01/16) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager to the address listed above.
SUPERVISORS NAME: Patricia Magana
LICENSING EVALUATOR NAME: Cindy Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2