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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371247
Report Date: 01/10/2025
Date Signed: 01/10/2025 10:43:18 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/09/2025 and conducted by Evaluator Soo Jin Jung
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20250109113635
FACILITY NAME:MILESTONES MONTESSORI OF LAKE FORESTFACILITY NUMBER:
304371247
ADMINISTRATOR:PATOPOFF, JAMIEFACILITY TYPE:
850
ADDRESS:23222 LAKE CENTER DRIVETELEPHONE:
(949) 830-9999
CITY:LAKE FORESTSTATE: CAZIP CODE:
92630
CAPACITY:189CENSUS: 41DATE:
01/10/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Director Jamie PatopoffTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff did not prevent a daycare child's finger from being caught in the door
Staff did not provide healthful accommodations for the daycare children
INVESTIGATION FINDINGS:
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On 1/10/2025, Licensing Program Analyst (LPA), Christine Jung, conducted an unannounced initial complaint investigation and delivered findings for the above allegations. At 8:45AM, LPA met with Director, Jamie Patopoff, who guided LPA on a tour of the facility. Census was taken and observed were five (5) staff and 41 preschoolers.

On 1/9/2025, the Orange County Regional Child Care Licensing Office received a complaint with two allegations listed above: Reporting Party (RP) alleged that (1) staff did not prevent a daycare child's finger from being caught in the door, and (2) staff did not provide healthful accommodations for the daycare children.

On 1/10/2025, LPA made an unannounced visit to the facility to investigate the above allegations. LPA interviewed staff, conducted record reviews, and obtained documents pertinent to the investigation which were provided by the Director.
(Go to Page 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 01/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 06-CC-20250109113635
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: MILESTONES MONTESSORI OF LAKE FOREST
FACILITY NUMBER: 304371247
VISIT DATE: 01/10/2025
NARRATIVE
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(Page 2)

During investigation, LPA interviewed three (3) staff and four (4) parents. During interview, Staff 1 (S1), who witnessed the incident, stated that they opened a door to reach inside the classroom. As they opened the door, a child stuck their finger in the door frame which caused the finger to get caught between the door and door frame. LPA’s record reviews revealed that this was an isolated incident. There were no other incidents like the one that led to the allegations. Since the incident, staff interviewed stated that children are no longer lining up by the door. Instead, children are lining up on the opposite wall to prevent further possible injuries.

Regarding the allegation of healthful accommodations, staff interviewed stated that they provide healthful accommodations for daycare children by: cleaning and changing the children regularly, notating and communicating all incidents to administrative staff and authorized representatives of children, and ensuring that the facility’s physical plant is in accordance with Title 22 regulations.

LPA could not interview children due to the children's age and their developmental stage. Parents interviewed did not provide any concern regarding the allegations.

The Orange County Regional Child Care Licensing Office has investigated the complaint alleging (1) staff did not prevent a daycare child's finger from being caught in the door, and (2) staff did not provide healthful accommodations for the daycare children: although the allegations may have happened or are valid, there was not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

No deficiencies cited.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director, Jamie Patopoff.

End of report.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Soo Jin Jung
LICENSING EVALUATOR SIGNATURE:

DATE: 01/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2